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RAA Home and Contents Insurance: What It Covers and What to Check

By Freedom251 Team · · 4 min read

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RAA offers combined Home and Contents Insurance as well as separate building-only and contents-only policies. The combined policy can cover the home and belongings for listed insured events, but the product-page summary is not a promise that every loss will be paid: the applicable Product Disclosure Statement (PDS), your Certificate of Insurance, chosen options, excesses, limits and any recorded exclusions or variations determine the cover for your policy.

What RAA Home and Contents Insurance covers

RAA describes its combined policy as cover for the home and contents at the insured address, with insured events, legal liability, additional benefits and optional cover set out in the PDS and Certificate of Insurance. The product page highlights benefits such as temporary accommodation and a sum-insured safety net. Those benefits remain subject to the policy terms and limits. RAA’s Home and Contents page provides a summary; the policy documents govern the details.

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RAA’s product page lists events including fire (including bushfire), flood, storm and rainwater runoff, burglary, theft or attempted theft, bursting or leaking liquid, impact, malicious damage and vandalism, lightning, earthquake or tsunami, explosion and some animal damage. Waiting periods apply to some events: RAA states 48 hours for some listed events and 72 hours for flood. The PDS defines the events and sets out exclusions and other conditions, so a listed event should not be read as unconditional cover. For example, the stated animal-damage cover excludes damage caused by domestic pets, vermin, insects, spiders, reptiles, birds or termites. Check the PDS for the relevant definitions and exclusions.

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Combined cover versus separate policies

RAA also sells Home Building Insurance and Contents Insurance separately. Building-only cover does not insure household contents, while contents-only cover does not insure the home’s structure. Choose based on what you need insured rather than assuming one policy includes the other. RAA lists its home-insurance options here.

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How much a claim may pay

For an insured incident, the PDS generally limits payment to the lower of the repair or replacement cost and the relevant sum insured, with policy terms and item-specific limits also applying. A sum insured is therefore not a guaranteed payout. RAA warns that setting the contents sum insured too low can leave you out of pocket; estimate the cost of replacing your belongings and check any applicable category or item limits. The PDS explains the applicable limits.

Optional cover and belongings away from home

Options to check on your quote

RAA advertises optional Accidental Damage Cover, Cover for Valuable Items and Pet Cover. These are not automatic: check that each option you want appears on your quote and Certificate of Insurance, and review its premium, limits and conditions. The PDS says optional cover is conditional and attracts an additional premium. See RAA’s current product summary.

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Contents temporarily removed

RAA states that contents temporarily taken to another residential address or a storage facility can be covered up to 10% of the contents sum insured, subject to conditions and exclusions in the PDS. This is distinct from optional protections for accidental damage or specified valuables away from home. The PDS describes optional accidental-damage cover for accidental loss, theft or damage in Australia and New Zealand; protection for specified items away from home can apply worldwide to agreed items under its terms. Do not assume every item is covered everywhere. RAA’s Home Insurance help centre addresses belongings taken out of the home; check your policy documents for the conditions that apply.

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What to verify before buying or renewing

  • Confirm whether you need combined building and contents cover, building-only cover or contents-only cover.
  • Check the insured address, sums insured, excesses, selected options, item limits and any exclusions, variations or additional excesses on your Certificate of Insurance.
  • Read the PDS for event definitions, waiting periods, exclusions, benefits and conditions rather than relying on the product-page checklist.
  • Use the latest PDS supplied with your quote or renewal. RAA’s document index says the linked Home and Contents PDS applies to policies created on or after 30 September 2021 and renewals effective on or after 1 October 2021; confirm that the version attached to your own documents is the applicable one. RAA’s PDS index lists its disclosure documents.
  • If comparing policies, use the same address, property details, type of cover, sums insured, options and excesses. Compare event definitions, item sublimits, temporary-accommodation benefits, exclusions and claim processes as well as price. The available information does not establish a reproducible current premium or a like-for-like price advantage for RAA.

How to lodge a claim

RAA advertises online claims availability 24 hours a day, seven days a week. Its renters contents page says claims can be lodged through My Account or by phone and are handled in South Australia. Check RAA’s current claims information for the applicable route and contact details, as these can change. These statements do not establish a claim turnaround time or whether a particular claim will be accepted. See RAA’s renters contents information.

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Is RAA Home and Contents Insurance right for you?

It may suit South Australian households seeking one policy for both the home and belongings, or customers who need only one of those types of cover through RAA’s separate policies. Whether it suits your circumstances depends on the insured property, the cover and options selected, the sums insured and excesses, and the exclusions and limits in your documents. RAA’s product page advertises a Canstar South Australia home-insurance customer-satisfaction award for 2019–2026; that is RAA’s stated award claim, not an independent price comparison or proof that the policy is the best fit for every household. Review the current product information and assess the quote against your needs.

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