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Freedom251 › Blog › CGU

QBANK Home Insurance Plus: What to check before choosing

By Freedom251 Team · · 4 min read

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QBANK’s Home Buildings and Contents Plus policy is offered under the CGU brand, with Insurance Australia Limited identified as the insurer. Plus advertises extra building protection and additional contents features, but the public product page does not establish your premium or the detailed limits and exclusions in the current policy wording. Treat its event list as a starting point, then check the terms and figures on your own quote and Certificate of Insurance.

Who provides QBANK home insurance?

QBANK says QPCU Limited, trading as QBANK, offers the policy under an agreement with Insurance Australia Limited under the CGU brand. CHOICE identifies Insurance Australia Limited as the provider and describes the policy as a white-label IAG product. CHOICE also says the cover is identical to policies sold under 17 other brands in its comparison, although prices may differ. That does not establish that a QBANK quote will be cheaper or more expensive than another offer.

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This is sum-insured cover: you nominate separate sums for buildings and contents. QBANK’s online calculator is only a guide, and QBANK says, “It’s your responsibility to ensure your home is insured for its full replacement value.” If the insured amount exceeds the actual cost to repair or replace the home, QBANK says payment is limited to that actual cost.

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What does Plus add?

Building Plus

QBANK advertises a 25% safety net above the building sum insured when the home needs rebuilding or repair, two years of temporary accommodation rather than 12 months under Standard, and higher limits for some inclusions. The safety net applies to building cover, not contents. Its eligibility rules and conditions need to be confirmed in the current Product Disclosure Statement (PDS) and your Certificate of Insurance.

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Contents Plus

QBANK’s comparison table marks accidental damage at home and electrical motor burnout as automatically included with Contents Plus; they are optional under Standard. Contents Plus also lists benefits such as food spoilage, identity theft, contents in storage, contents in transit and temporary accommodation. QBANK says some Plus benefits have higher limits, but the detailed current limits and conditions are not established by the accessible product information.

What events does QBANK list as covered?

QBANK’s comparison table lists the following event categories across Plus and Standard:

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  • Fire
  • Flood or rainwater run-off
  • Storm
  • Storm surge or tsunami
  • Theft or attempted theft
  • Earthquake
  • Escape of water or liquid
  • Impact
  • Lightning

These are categories, not a guarantee that every loss involving an event is covered. Definitions, exclusions, limits and excesses in the policy wording control. QBANK specifically says CGU does not cover actions of the sea, such as tides and waves.

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CHOICE’s public entry flags restrictions involving theft, fire and flood, a 72-hour waiting period for bushfire and grassfire, and limitations concerning earth movement and certain property. Treat these as items to check against the current QBANK wording, not as a complete exclusions list.

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What optional cover can you add?

Portable contents

QBANK says portable cover can apply to items such as laptops, jewellery, glasses and phones taken outside the home. It states a limit of $10,000 per item unless that item is separately listed for more. QBANK also flags limits for items outside Australia or New Zealand; exclusions for scratches and dents and for items being cleaned or repaired; and exclusions for certain sports or other equipment while in use. Check the PDS for the precise conditions and whether the items you rely on are eligible.

Valuable contents

QBANK lists valuable contents as an optional benefit for Contents Plus. The accessible product information does not establish its detailed limits or eligibility rules, so check the current PDS and confirm any listed items and insured amounts on your Certificate of Insurance.

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How much does QBANK home insurance cost?

No exact premium or quote comparison is established by the available public information. CHOICE says its detailed scores and state-by-state price comparisons are available to members, and it has no expert rating for this policy. Your quote is the relevant figure for your property and selected cover; compare it with competing quotes on the same basis rather than inferring value from the feature list.

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Is the 25% safety net enough?

It is an added buffer on the building sum insured, not a substitute for setting that sum against the full cost of rebuilding. QBANK’s calculator disclaimer makes that distinction important: a guide can help estimate a figure, but you remain responsible for choosing adequate cover. The public information does not establish the safety net’s full eligibility conditions, so check the current PDS and how it appears in your Certificate of Insurance.

What to verify before relying on the cover

QBANK links to a PDS and a Premium, Excess and Discounts Guide, but those documents’ current editions and detailed terms could not be confirmed here. Do not assume figures or terms from another insurer’s booklet apply to this QBANK policy. Before deciding, check the documents supplied with your quote and confirm:

  • Building and contents sums insured, and whether the building figure reflects full rebuild cost.
  • The actual excesses that apply to your property and each relevant event.
  • Definitions and restrictions for flood, storm surge and other perils relevant to your location.
  • Temporary accommodation limits, periods and conditions.
  • Sub-limits and eligibility for food spoilage, identity theft, storage, transit and portable items.
  • Waiting periods, exclusions, discounts and any eligibility requirements.
  • That optional portable or valuable contents cover—and any separately listed items—appears on your Certificate of Insurance.

How to compare a quote

Compare QBANK with other policies using the same building and contents sums insured, relevant optional cover and assumptions about excesses. Then compare the actual quote price alongside the wording for the events and benefits that matter to your property. Without property-specific pricing and the full current terms, the advertised Plus features alone cannot establish whether this policy is good value for you.

Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.

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