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Not Home Depot: Best Buy Reportedly Tops the 2026 Appliance Retailer Satisfaction Study

By Freedom251 Team · · 3 min read

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Best Buy reportedly ranked first among appliance retailers in the 2026 J.D. Power Appliance Satisfaction Study, ahead of Costco and The Home Depot. That result comes from a secondary report, however; an original J.D. Power release confirming the 2026 appliance ranking was not available in the sources reviewed. The distinction matters because J.D. Power’s official 2026 home-improvement retailer study is a separate survey with different leaders.

Which retailer reportedly ranked highest for appliance satisfaction in 2026?

A July 2026 secondary report lists Best Buy first, Costco second and The Home Depot third among appliance retailers. It gives the retailers scores of 726, 718 and 714, respectively, on a 1,000-point scale. These figures are reported by that article and have not been independently confirmed against a J.D. Power release; treat them as reported results, not a verified official ranking. J.D. Power’s official 2026 release found here covers home-improvement retailers, not appliance retailers.

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Reported 2026 appliance-retailer ranking

Rank in secondary report Retailer Reported score
1 Best Buy 726
2 Costco 718
3 The Home Depot 714

The secondary article also attributes 28,411 evaluations to the 2026 study, but that sample figure has not been independently verified and is not established here.

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Why is there a different 2026 J.D. Power ranking with Home Depot?

J.D. Power’s official 2026 U.S. Home Improvement Retailer Satisfaction Study ranked Menards first with 690 points, The Home Depot second with 679, and Ace Hardware third. The overall home-improvement retailer satisfaction score was 672. The survey included 2,231 customers who had purchased home-improvement products from a retailer in the preceding 12 months, and was fielded from March 2025 through March 2026. J.D. Power’s 2026 home-improvement study announcement describes that separate ranking.

#1 Best Overall
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Crock-Pot 7-Quart Manual Slow Cooker, Family Size Serves 8+ People & Fits 6-lb Roast, Removable Stoneware with Warming Setting, Dishwasher Safe for Easy Cleanup, Stainless Steel
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  • Cooking Flexibility: High or low slow cooking settings, with convenient warm function for ideal serving temperature
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  • Minimal Clean-Up: One-pot cooking reduces dishes; lid and removable stoneware are dishwasher safe
  • Versatile: Removable stoneware insert can be used in the microwave or an oven up to 400°F

Its scope included additional services, digital tools, trust, people, products and supplies, returns, store or facility experience, and value for price paid. Those categories do not make it an appliance-retailer ranking: the study titles and populations are different, so the results should not be conflated.

How have appliance-retailer leaders changed?

Official prior-year appliance results show that the top retailer has changed between editions. The 2024 study placed Costco first and The Home Depot second; the 2025 study put The Home Depot first and Best Buy second. The 2026 Best Buy result remains a secondary report unless confirmed by J.D. Power.

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  • 33 COOKING UTENSILS - Utensil Set includes everything you need to cook that perfect dish,includes Slotted Spatula ,Slotted Spoon,Flexible Spatula,Slotted Turner, Solid Turner, Pasta Server,Solid Spoon, Kitchen Tongs, Draining Spoon, Whisk ,Deep Soup Ladle,Spatulas,Brush,Peeler,Pizza Cutter,Bottle Opener,Potato,Pusher,Ice-cream spoon,Can opener,Grater,Scissors,measuring cups and spoons set,Small Brush,,Small spatula,Spatula,Holder
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Study edition First among appliance retailers Second
2024 Costco, 718 The Home Depot, 716
2025 The Home Depot, 700 Best Buy, 689
2026 Best Buy, 726 (reported secondhand) Costco, 718 (reported secondhand)

J.D. Power’s 2025 appliance study was based on 15,884 evaluations from recent appliance purchasers, fielded July 2024 through April 2025, and covered 12 major-appliance segments as well as retailers. The official 2025 study announcement provides those details. The 2024 retailer scores and ranking are reported in J.D. Power’s 2024 study announcement.

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What does an appliance-retailer satisfaction score tell you?

These scores are study-specific satisfaction indices on a 1,000-point scale. A retailer’s position is an aggregate survey result, not a guarantee that every customer will have the same experience, and it is not a direct rating of the appliances the retailer sells. Scores are most meaningful when compared within the same study year and segment.

Rank #3
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bella Fits-Anywhere™ Flip-n-Store Non-Toxic, Belgian Waffle Maker, Oatmilk
  • DINER-STYLE WAFFLES AT HOME: Craving those thick, fluffy diner-style waffles? The bella Flip & Store Waffle Maker delivers 7-inch, 1.5-inch thick Belgian waffles right in your kitchen, with all the classic flavors you love, ready in just minutes!
  • FLIP, STORE & SAVE SPACE: Say goodbye to bulky appliances! With its innovative hinge design, this modern waffle iron flips 180° for perfectly even heating, then stands upright for compact storage, saving up to 50% more space* in your kitchen
  • EverGood Non-Toxic* Ceramic Nonstick Coating for easy food release and cleanup
  • COOL-TOUCH HANDLES FOR COMFORTABLE USE: Handle with confidence! The cool-touch handles provide a secure grip, making flipping and serving a breeze. Plus, the durable construction means this pizzelle maker is built to last through countless brunches
  • FITS-ANYWHERE KITCHENWARE: Designed with modern kitchens in mind, this breakfast dream machine features smooth rounded corners, a soft matte finish, and subtle fluting. It's compact enough to fit in any space, making it the perfect addition to any home

For an actual purchase, use a ranking as one input, then check the factors that can determine whether a store is right for your order:

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  • Delivery: Confirm the delivery window, fees, access requirements and what happens if the appliance arrives damaged.
  • Installation: Check whether installation is available for your model and location, what it includes, and whether removal of the old appliance is covered.
  • Total price: Compare the delivered and installed cost, not just the listed appliance price.
  • Returns and service: Read the applicable return terms and find out how installation problems or service requests are handled.
  • Local availability: Verify that the model, delivery slots and services are available in your area.

Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.

appliancesBest BuyJ.D. Powerretail satisfactionThe Home Depot

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