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Clear out junk files and repair common Windows errorsFree Scan →Scan for outdated or missing drivers - takes under a minuteDriver Scan →Net Promoter Score (NPS) is a customer-feedback metric calculated by subtracting the percentage of detractors from the percentage of promoters in responses to a 0–10 likelihood-to-recommend question. It is not an average rating or simply the share of people who say they would recommend a company.
What is Net Promoter Score?
NPS summarizes the balance between customers who give high recommendation ratings and those who give low ratings. The standard question asks: “How likely is it that you would recommend [company or product] to a friend or colleague?” Respondents select a number from 0 to 10. Bain’s methodology also describes asking a follow-up question about the primary reason for the rating.
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The score ranges from -100 to 100. It is a summary of responses, not an explanation of why people answered as they did.
What do promoters, passives, and detractors mean?
Responses are grouped according to the selected score:
#1 Best Overall
- IMPROVE CUSTOMER SATISFACTION - Filling out a comment card will reinforce positive feelings in guests, while also helping them feel heard if they have any concerns or suggestions. Plus, you’ll be able to correspond and keep in touch with customers directly, building brand loyalty and customer retention!
- REFLECT YOUR QUALITY - Customers will love that you went the extra mile to request their feedback! Reflect your care with these sturdy, stylish cards. Professional yet friendly, the streamlined format makes the cards easy and quick to fill out.
- PREMIUM CARDSTOCK - Made with thick 4x6” card stock, each card is easy to write on with any kind of pen. They make a much better impression than cheap looking flimsy paper forms!
- BULK VALUE PACK - Our bulk comment box forms are an easy, fun way to engage with customers. Whether you run a vacation rental, restaurant, B&B or other service based business, it's those little touches that really make a lasting positive impression!
- GET USEFUL FEEDBACK - You may be surprised at how helpful and encouraging the comments are! Guests may have some great ideas for how to make your business even more successful. Be sure to save those glowing comments to read anytime you feel down and need a little encouragement!
- Promoters: 9 or 10.
- Passives: 7 or 8.
- Detractors: 0 through 6.
Passives remain part of the total response base used to calculate the percentages, but they are neither added to nor subtracted from the score.
How do you calculate NPS?
NPS = % promoters − % detractors
- Count the responses in each group: promoters, passives, and detractors.
- Divide the number of promoters by all responses to get the promoter percentage. Divide the number of detractors by all responses to get the detractor percentage. Passives are included in the total response count.
- Subtract the detractor percentage from the promoter percentage.
For example, if 50% of respondents are promoters and 20% are detractors, NPS is 30. The remaining 30% are passives; they affect the percentages’ shared response base but do not appear as a separate term in the formula.
Rank #2
- 【Sufficient Quantity】You will get 200 sheets of blank suggested cards,divided into 4 small books,50 pieces each book.This abundant quantity will meet your needs for collecting opinions and comments.In addition,each card measures 3.5 x 6.7 inch/ 9 x 17 cm,enough spaces for you to write down what your suggest and advantages,fitting for most suggestion or drop boxes.
- 【Practicality】Our comment cards are printed with phrases [What's your idea],[How your idea help],[Additional comments],clear and neat,helping you clarify your thoughts and write down your advice in the blank area in an organized way.These sections will guide respondents in providing comprehensive feedback.Thus,this makes it easier for the recipient to accept the ideas of others.
- 【Customer Complaint Supplies】Each continuous improvement cards can facilitate workplace improvement by creating an outlet for communication and a voice that benefits your small business or company.Ensuring convenience for sharing a new project idea,offering feedback,or sharing some words of encouragement.
- 【Wide Applications】These customer complaints card can be applied in a wide range of people,events, and settings.Including guests, suppliers,employees,and customers,suitable for individuals who want to share their thoughts on a particular topic privately,which are nice tools to improve communication efficiency and effectiveness,and improve work progress.They can be placed in suggestion boxes to encourage privacy and enable individuals to better explain their suggestion.
- 【Reliable Materials】The suggestion box cards are made of quality paper and sealed with glue at the top.So these cards are not easy to be scattered, and they can be easily removed when using them,convenient and tidy.Smooth surface,providing you with a smooth writing experience.
What is a good NPS score?
There is no universal threshold for a “good” NPS established by the scoring formula. A useful benchmark depends on the industry and comparison group, as well as how the survey was designed and collected. A score is more informative when compared with results from a sufficiently similar population, customer journey point, question wording, timing, and sampling method.
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One free scan finds every outdated or missing driver and matches the right update for your exact hardware.Free scan · exact hardware matchWhen comparing results, look beyond the single number. Differences in response rates, sampling, or survey presentation can affect comparability, and the aggregate score alone does not show what customers want changed. Written comments or a follow-up asking why respondents chose their ratings can help investigate causes.
Rank #3
- Abundant quantity and reliable material: you will get 400 sheets of blank suggested cards, divided into 16 small books, 25 pieces each book, abundant quantity to meet your needs, so you will not miss important suggestions, which are made of quality paper, smooth for you to write
- Clear Printed Contents: the paper comment card is printed with phrases [ What's your idea] , [ How will your idea help] , [ Additional comments] , clear and neat, helping the advisor clarify his thoughts and write down his advice in an organized way, which makes it easier for the recipient to accept the ideas of others
- Wide uses: these office complaint cards can help your guests, suppliers, employees and customers better explain their ideas in easy-to-understand sections, which is a nice tool to improve communication efficiency and effectiveness, and improve work progress
- Thoughtful design: the upper end of the small notebook is sealed with glue, so these suggestion box cards are not easy to be scattered, and they can be easily removed when using them, convenient and tidy
- Proper size: each refill suggestion box card measures 3.5 x 6.7 inch/ 8.89 x 17.02 cm, enough spaces for you to write down what your ideas and advantages without harangue, fitting for most suggestion boxes
What NPS can—and cannot—tell you
NPS gives an organization a compact way to track the relative balance of promoters and detractors. Bain’s account of the metric’s development says Fred Reichheld created it in 2003 and describes testing candidate questions against customer behavior; Bain reports that the likelihood-to-recommend question performed best in most of the mature, competitive industries examined. Those findings are attributed to Bain’s research and do not establish that NPS predicts growth in every industry or that improving the score by itself causes growth.
Bain’s historical account also emphasizes asking respondents why they gave their score. That context matters: the NPS figure indicates the distribution’s net balance, while the reasons and underlying response distribution help explain what may be driving it.
Quick Recap
Best Value
- Versatile Feedback Solution: These suggestion cards offer a structured platform for customers and constituents to share insights on improvements, express concerns, or propose benefits. Ideal for use in offices, restaurants, schools, and churches
- Preprinted Prompts for Ease: Designed with preprinted prompts, these cards simplify the feedback process by guiding users to articulate their suggestions effectively. This feature fosters a constructive dialogue for business or institutional enhancement
- Anonymous Feedback Encouraged: Crafted to respect privacy, these suggestion cards do not require a name, allowing for honest and unreserved feedback. This anonymity fosters open communication leading to significant workplace or learning environment improvements
- Durable Cardstock Construction: Each card is made from 250gsm white cardboard, ensuring longevity and ease of handling during idea sharing or feedback sessions. The sturdy design supports a seamless and productive feedback exchange
- Comprehensive Set Included: This set includes 100 preprinted 4x6 inch suggestion cards, thoughtfully curated to capture valuable insights from your most important audience. Utilize these cards to enhance the quality of your service or operations
Rank #4
- Suggestion Cards: Each suggested card has a size of 4 x 6 inches, providing enough space to write down your thoughts and suggestions. A set of 50 sheets
- Improve Customer Satisfaction and Get Useful: Guests may have some good ideas and can connect directly with customers. Proactive customer service can enhance positive feelings and allow you to handle any complaints offline, making your small business more successful
- High Quality: Our suggestion card is made of thick cardboard, with a smooth surface, making it easy for most types of pens to write
- Wide Application: These customer suggestion cards are perfect for building networks in workplaces, offices, churches, guests, suppliers, communities, restaurants, salons, and schools to submit useful ideas, comments, and suggestions
- Quality Assurance:we firmly believe that you will love them that if you have any question,Please feel free to contact us and your satisfaction is always our top priority
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
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