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1Clear out junk files and repair common Windows errors2Fix the driver behind crashes, sound loss and screen glitches3Repair Windows errors before they cause bigger problemsThe Naruto to Boruto: Shinobi Striker message Failed to Retrieve Server Data usually appears when the game can’t complete an online handshake with its matchmaking or profile services. It’s less about your in-game settings and more about connectivity, authentication, or service availability.
This guide walks you through practical fixes across PlayStation 4/5, Xbox One/Series X|S, and PC (Steam). Work through the sections in order—most cases are solved by a network reset, DNS/NAT adjustment, or cache/file verification.
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If you recently changed ISPs, routers, DNS providers, or VPN settings, pay extra attention to the network sections. Also note the time the error started; correlation with scheduled maintenance or a regional service issue matters.
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What the Failed to Retrieve Server Data error actually indicates
Even though the text mentions “server data,” the underlying issue is typically one of these:
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- Service-side problem: matchmaking/auth endpoints are degraded or temporarily offline.
- Connection path failure: packet loss, blocked requests, strict NAT, or a router/firewall rule interrupting HTTPS traffic.
- Account/session mismatch: stale session tokens or corrupted local auth state.
- Client integrity issue: corrupted game files or outdated cached data (common after patches).
- Region/ISP routing: some routes to the game’s servers fail intermittently for certain ISPs or DNS resolvers.
Before you change anything: quick checks that rule out downtime
Start with checks that cost you under 5 minutes.
- Confirm the time of the error and whether other players report problems. Check official publisher/service channels and reputable community status threads.
- Try switching one variable: your connection. For example, restart your router, then test with mobile hotspot (short test).
- Test a different game mode or attempt to load the main menu again after 2–3 minutes. Some sessions recover quickly once servers return to normal.
Check your platform requirements (accounts, membership, and versions)
Online access hinges on account state and version consistency.
- PlayStation: ensure your system time/date is correct and PlayStation Network is signed in normally.
- Xbox: confirm you’re signed into the correct Xbox profile and that online services aren’t blocked by console settings.
- PC (Steam): verify the game is fully updated and you’re not launching a deprecated build.
If you recently changed your password, enabled two-factor auth, or got logged out and back in, do a full restart of the game and reattempt login.
PlayStation 4 and PlayStation 5 fixes
On PlayStation, the fastest wins are cache reset, rebuilding the database (safe), and confirming NAT/type connectivity.
Step 1: Fully restart your console and router
Turn off the console completely (not Rest Mode), then power-cycle the router. Wait 60 seconds before bringing the router back online.
Step 2: Clear local cache (safe reboot path)
In many cases, stale matchmaking/session data is stored locally. Clearing the console cache often resolves “server data” retrieval failures.
- Power off the PS4/PS5.
- Unplug the power cord, wait 30–60 seconds, then plug back in.
- Boot the console, launch Naruto to Boruto: Shinobi Striker, and try again.
Step 3: Check NAT and network status
Strict NAT can block the game’s online connectivity even when the internet “works.”
- Go to Settings → Network → Test Internet Connection.
- On PS5, also check Settings → Network → View Connection Status.
- If NAT is strict or unstable, move to the router/DNS guidance section.
Step 4: Rebuild database (only if errors persist)
If you still get the error after the restart and network checks, rebuilding the database can fix corrupted local indices.
- Back up anything critical (most data remains intact, but follow safe practice).
- Turn off the console.
- Boot in Safe Mode and choose Rebuild Database.
- After it completes, try the game again.
Xbox One and Xbox Series X|S fixes
Xbox issues with server-data errors are frequently caused by NAT type, DNS behavior, or a stuck local network profile.
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Step 1: Power-cycle (console + router)
Power off your console, unplug the router, and wait 60 seconds. Power them back in that order.
Step 2: Clear alternate MAC/DNS path
Xbox can benefit from refreshing its network settings.
- Open Settings → General → Network Settings.
- Choose Advanced settings.
- Run network tests and note NAT type.
- If NAT is strict, proceed to DNS/router settings below.
Step 3: Manage “Reserved space” and cache
If the error is persistent after network tests pass, clear the game’s cached data if your system offers that option, or fully reinstall later in the escalation section.
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Open the game hub on Xbox and check for updates. An outdated build can fail authentication requests after patches.
PC (Steam) fixes
On Steam, corrupted files and blocked network calls are the most common causes. The goal is to restore client integrity and ensure the game can reach endpoints through your firewall.
Step 1: Restart Steam and verify game files
Start with the simplest integrity check.
- Close the game.
- Open Steam → Library.
- Right-click Naruto to Boruto: Shinobi Striker → Properties.
- Go to Installed Files → Verify integrity of game files.
- After verification, launch the game and test online.
Step 2: Run as administrator and check firewall
If the firewall blocks the game’s outbound connection, it can look exactly like a server failure.
- Right-click the game (or launcher) → Run as administrator.
- If it works, add a firewall allow rule for the game/executable.
- Confirm Windows Security isn’t blocking it under Firewall & network protection.
Step 3: DNS test and route sanity check
If verifying files doesn’t help, jump to the DNS/NAT sections and test alternate DNS resolvers (with the same ISP and device).
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When the game can’t retrieve server data, your best path is to fix connectivity quality and address family/handshake issues.
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Step 1: Rule out Wi-Fi instability
If you’re on Wi-Fi, try a wired Ethernet connection for one test. Packet loss and bufferbloat can cause online calls to fail even when browsing works.
Step 2: Test with a different network
Use a mobile hotspot temporarily (10–15 minutes). If the error disappears, the issue is almost certainly your ISP, router, DNS, or port/NAT behavior—not the game client.
Step 3: Temporarily disable VPN/overlay tools
VPNs, ad-block DNS apps, and some “traffic optimizers” can block or reroute the game’s requests.
- Disable VPN or proxy on the device.
- For PC, close tools that filter traffic (overlay firewalls, content filters).
- Reboot the game and try again.
Step 4: Confirm system time is correct
Wrong date/time can break authentication tokens and cause failures that look like server errors.
- Set automatic time sync on your console/PC.
- Wait 1–2 minutes after enabling sync before relaunching the game.
Router and DNS settings that commonly fix it
If you’ve confirmed other devices can access the internet normally, focus on DNS, NAT type, and router features that interfere with UDP/TCP flows.
Goal: get NAT to “Open” or “Moderate”
Strict NAT is a frequent culprit for matchmaking and online profile retrieval.
- On PlayStation, you’ll see NAT type in network status screens.
- On Xbox, NAT type shows during network testing.
If NAT stays strict, you can resolve it via UPnP, port forwarding, or DMZ (last resort).
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Try switching DNS on your console/router. Use these examples:
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| Provider | Primary DNS | Secondary DNS |
|---|---|---|
| Google Public DNS | 8.8.8.8 | 8.8.4.4 |
| Cloudflare DNS | 1.1.1.1 | 1.0.0.1 |
| Quad9 DNS | 9.9.9.9 | 149.112.112.112 |
After changing DNS, restart the game, then test online once. If it fails, switch to the next DNS option rather than changing multiple settings at once.
Enable UPnP (if your router supports it)
UPnP lets consoles open required ports automatically. It’s often the simplest fix for strict NAT.
- Log into your router admin panel.
- Find UPnP and set it to Enabled.
- Save changes, reboot the router, then retest NAT status on your console.
Disable problematic “security” features (temporarily)
Some router features interfere with online services.
- Temporarily disable Traffic filtering, strict parental controls, or DoS protection if you have granular options.
- If you’re using DNS filtering/adblock at the router level, turn it off for one test.
Firewall/port guidance for PC and consoles
Exact port lists can vary by game version and platform, but the fix pattern is consistent: allow the game to make outbound connections and avoid restrictive inbound rules.
Windows Firewall (PC)
- Open Windows Security → Firewall & network protection.
- Choose Allow an app through firewall.
- Add Naruto to Boruto: Shinobi Striker (or its launcher/executable) and enable both Private and Public if you can.
- Restart the game.
Router firewall (consoles)
If the router has a “Gaming” profile, switch to it. If the NAT is strict and UPnP doesn’t help, consider port forwarding as a controlled test.
- Port forwarding should be used carefully and only after confirming NAT and UPnP are configured.
- If you’re unsure which ports, start with UPnP and DNS changes first.
Cache, reinstall, and other escalation steps
If the error persists after network and firewall checks, treat it as a client-state issue. Escalate in this order to avoid long reinstall times unnecessarily.
Step 1: Clear/rebuild local data (platform-safe)
Do a full console restart and, on PC, verify files. If available, clear game cache via platform settings.
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Step 2: Reinstall the game
Reinstalling is often effective when a patch partially corrupted files.
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- Steam: uninstall the game, then install again (don’t just validate repeatedly).
- Consoles: uninstall and reinstall from the system storage, then test.
Step 3: Try a different user/profile (account isolation test)
If the issue affects only one account on the same console/PC, it can be account token/session related.
- On the same device, sign into a different profile.
- Launch Shinobi Striker and attempt matchmaking.
- If the second profile works, focus troubleshooting on account session (sign out/in, renew licenses, confirm correct region settings).
Common mistakes and how to avoid them
- Changing multiple settings at once: you won’t know whether DNS, router changes, or firewall rules caused the improvement. Change one variable per test window.
- Assuming “internet works” means gaming will: websites load even with packet loss, but matchmaking often fails under the same conditions.
- Using strict VPN profiles: some VPNs block game traffic or route you through a poor region. Temporarily disable for testing.
- Skipping file verification: a corrupted asset can fail online calls after a patch, even if the menu loads.
Troubleshooting matrix (symptom → likely cause → fix)
| What you see | Most likely cause | What to try first |
|---|---|---|
| Error happens immediately at login/match entry | Service issue or blocked authentication route | Check downtime + restart console and router; test mobile hotspot |
| Works on hotspot but not on home Wi‑Fi | Router/NAT/DNS problem | Switch DNS (8.8.8.8/1.1.1.1), enable UPnP, retest NAT |
| Only one account gets the error | Stale account/session tokens | Sign out/in, test another profile, reboot game after re-login |
| Only on PC | Firewall/blocked executable or corrupted files | Verify integrity in Steam; allow app through Windows Firewall |
| After a patch/update | Partial corruption or outdated local cache | Verify files (Steam) or reinstall; then clear network state |
FAQs
Does Failed to Retrieve Server Data mean the servers are down?
Not always. It can be a service outage, but it’s also commonly caused by strict NAT, DNS issues, firewall blocks, or stale session data. Testing via mobile hotspot is the quickest way to separate server-side from network-side problems.
Will changing DNS definitely fix it?
No DNS change is guaranteed. However, it’s one of the most practical fixes because some DNS resolvers produce different routing behavior. Treat it as an experiment: switch DNS once, restart the game, and retest.
Why does my game load the main menu but fail on matchmaking?
Main menu screens can work with cached content, while matchmaking and profile retrieval require live server connections. That pattern points strongly to NAT/firewall/DNS routing or authentication session problems.
Should I use a VPN to fix this?
Only as a temporary test. Some VPNs help by changing routing; others break authentication or block required traffic. If you must test, do it briefly and disable it afterward.
What info should I collect if nothing works?
Write down the exact time the error occurs, your platform (PS4/PS5/Xbox/PC), whether hotspot works, NAT type (if visible), and whether file verification was completed. That data makes it far easier to confirm whether it’s a local problem or a broader service issue.
Bottom Line
When Naruto to Boruto: Shinobi Striker shows Failed to Retrieve Server Data, the fastest path to a fix is to isolate the cause: confirm whether services are degraded, then verify client integrity and tackle connectivity (NAT, DNS, firewall) with one change per test window.
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If hotspot works but home doesn’t, you’re almost certainly dealing with router/DNS/NAT behavior. If neither works, focus on file verification, full restarts, and checking whether other players are reporting outages around the same time.
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