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1Clear out junk files and repair common Windows errors2Scan for outdated or missing drivers - takes under a minute3Repair Windows errors before they cause bigger problemsIntact says it wants to give UK commercial insurance brokers clearer ways to place business: digital routes for SME risks, access to regional underwriters for more complex placements, and a separate delegated-schemes model for specialist customer groups. Those are the themes in a sponsored Insurance Age article published on 2 October 2026 featuring Chris Brian, Intact’s director of commercial lines sales. It is a promotional account of Intact’s proposition ahead of Broker Expo 2026, not an independent assessment of its products or service outcomes. Insurance Age
What Chris Brian says Intact is changing for brokers
In the sponsored article, Brian presents Intact’s approach as a combination of digital trading and access to specialist underwriting. The aim, as the article frames it, is to offer “clear trading routes” and “easier access to expertise” so brokers can place different types of commercial risk through an appropriate route.
That is Intact’s stated proposition rather than evidence that every risk can be placed, or that a broker will receive a particular outcome. The article says Intact serves areas including property, construction, manufacturing, motor, marine, retail, hospitality, professional services, agriculture and the public sector.
How the routes differ
| Route | Intended use described by Intact | What a broker should establish |
|---|---|---|
| Digitally traded SME solutions | Speed and efficiency for SME business. | Which specific products are available to the broker, what risks they accept, and whether the client’s circumstances fit their appetite. |
| Regional underwriting teams | Specialist input for more complex risks and placements. | How to refer a risk, what information the underwriter needs, and what authority or response times apply. |
| Delegated schemes | Specialist insurance for groups whose needs do not fit standard products, co-created and underwritten with broker partners. | Whether the broker’s target group and proposed scheme fit Intact’s criteria and what the partnership would require. |
The article says some eTraded products hold Five Star Defaqto ratings, but it does not identify them or include rating documentation. Brokers should verify the rating and its scope for the particular product rather than assume it applies across Intact’s eTraded range.
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Support beyond placing a policy
Intact names Risk Assist, Broker Portal and Claims Charter as parts of its wider support proposition. The article positions these around risk prevention, preparation and recovery—support before, during and after disruption. It does not supply independent outcome data, detailed service terms or evidence that any particular intervention reduces losses or speeds claims.
For a client conversation, brokers can use the named services as prompts for practical questions: what Risk Assist includes, what tasks the Broker Portal enables, and what commitments the Claims Charter makes. The article itself does not answer those operational questions.
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Delegated schemes are a separate partnership opportunity
Intact’s schemes page describes delegated schemes as specialist solutions for groups not well served by standard products, developed and underwritten alongside broker partners. Its examples include property and real estate, motor trade, trades, construction and engineering, and professional and financial services. The page describes a UK broker fit and cites a scheme generating more than £2 million GWP as one of its selection signals; it does not establish that this is a universal minimum. Intact’s delegated schemes page
The page also publishes company figures. They are company-reported and should not be read as independently verified market statistics:
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- 96% service and expertise score: Intact Insurance, Delegated Voice of Partner, October 2024.
- 99% retention: RSA scheme renewals data, January 2022 to January 2025.
- Average 10-year scheme arrangements: RSA scheme renewals data, January 2022 to January 2025.
- More than 70 schemes specialists and more than 30 years helping brokers design and grow schemes: Intact’s page gives no date for these figures.
What brokers can take to Broker Expo
The article presents Broker Expo 2026 as an opportunity to discuss Intact’s eTraded products and meet dedicated underwriting teams. Since the article is dated 2 October 2026 and event details can change, brokers should confirm current attendance and arrangements directly with Intact before relying on them.
For a useful discussion, bring a live placement or a clear outline of a prospective scheme. Ask which route Intact would use, what its appetite and referral requirements are, which specific products carry any stated Defaqto rating, and what service commitments sit behind Risk Assist, Broker Portal and Claims Charter. For a delegated scheme, clarify the target group, underwriting responsibilities and selection criteria.
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