If your Samsung Galaxy phone is on but its screen will not respond, press and hold the Volume down and Power/Side buttons together for about 7–10 seconds, until the phone restarts. This hardware-key forced restart is different from choosing Restart in an on-screen menu. If the phone will not turn on at all, follow the separate no-power steps below. Button names and menu paths vary by model, software version, and market.
When the screen is frozen but the phone is on
Rule out touch interference
If the display is lit but taps and swipes do nothing, first remove the case, screen protector, or accessories that may be touching the screen. Samsung advises removing non-Samsung-certified screen protectors when troubleshooting an unresponsive touchscreen. Clean and dry the display and your hands, then try the screen again. A faulty app or physical screen damage can also cause touch problems. Samsung’s frozen-screen guidance covers these checks.
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Force-restart the phone with its buttons
- Press and hold Volume down and the Power button together. On models without a dedicated Power button, use the Side button with Volume down.
- Keep holding for about 7–10 seconds, or until the device restarts. Samsung’s current guidance also describes holding Side and Volume down for more than 7 seconds.
- Release the buttons when the phone restarts. If a menu appears instead, make sure you pressed both buttons at the same time and check the support instructions for your exact Galaxy model.
This is a forced restart, not a factory reset; it is intended to restart the device without using its unresponsive touchscreen. Samsung’s slow or unresponsive-device guidance notes that button names and procedures can vary.
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If the phone restarts but freezes again
Run built-in maintenance and check for updates
Once the phone responds, use Device care to optimize it and check whether a software update is available. Samsung also recommends reviewing memory use and closing background apps as part of performance troubleshooting. The exact Settings labels and locations differ by model and software version, so use the search field in Settings if you cannot find Device care or the update controls. See Samsung’s performance guidance for its general recommendations.
#1 Best Overall
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Use Safe mode to check for third-party app problems
Safe mode helps identify whether a third-party app may be contributing to the issue. If the phone works normally in Safe mode, that is a clue—not proof—that an app is involved.
- Start the phone in Safe mode using the instructions for your particular model. Samsung’s performance troubleshooting page and Safe mode support information describe the diagnostic approach; the button sequence and labels may differ across devices.
- If the phone is stable in Safe mode, identify apps installed or updated shortly before the freezes began.
- Remove one likely app at a time, restart the phone normally, and check whether the freezes return before removing another.
If the phone continues freezing in Safe mode, a third-party app is less likely to be the only cause. Samsung advises seeking service when the issue persists. For Safe mode and escalation guidance, consult Samsung’s troubleshooting instructions.
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If the phone will not turn on or has a black screen
A black screen can result from a temporary software freeze or a fully discharged battery, but a system malfunction or hardware fault is also possible. Connect a Samsung-approved charger and cable if the battery may be depleted. Samsung Australia notes that a charging indicator may not appear immediately when the battery is completely drained; leave the phone connected rather than assuming it is not charging. Do not use a damaged cable or charger. This advice is for a possible no-power or depleted-battery problem, not a general touchscreen fix. See Samsung Australia’s no-power guidance.
Quick wins for a faster PC:
Scan for outdated or missing drivers - takes under a minuteDriver Scan →Clear out junk files and repair common Windows errorsFree Scan →While the phone is connected to a suitable charger, press and hold the Power/Side and Volume down buttons together for at least 7 seconds. If it still does not turn on, or charging appears abnormal, use Samsung’s model- and market-specific support instructions rather than trying an incompatible accessory.
Rank #3
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When to arrange Samsung service
- The screen is visibly cracked or otherwise damaged.
- The phone keeps freezing after maintenance and software checks.
- The problem persists in Safe mode.
- The phone still will not turn on after the forced restart and appropriate charging attempt.
These symptoms warrant Samsung support or service rather than repeated restart attempts. Samsung notes that persistence in Safe mode can make a hardware cause more likely, but that is not a remote diagnosis. Use Samsung’s support guidance to find an appropriate next step.
Quick Recap
Best Value
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