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1Clear out junk files and repair common Windows errors2Scan for outdated or missing drivers - takes under a minute3Repair Windows errors before they cause bigger problemsTo stop a Samsung Galaxy phone from triggering SOS, first identify what you want to disable: the five-press Emergency SOS calling shortcut or the separate feature that sends SOS messages to emergency contacts. Open Settings > Safety and emergency and choose the matching setting. The controls vary by model, software version and market, so your phone may not have a simple off switch.
Turn off the Emergency SOS calling shortcut
Samsung describes Emergency SOS as a shortcut that can start an emergency call when you press the side button five times. On phones covered by Samsung UK’s guidance for One UI 5.0 and later, the direct off toggle is unavailable after the June 2023 software update. Samsung instead documents a workaround that stops the shortcut from making a real emergency call. Other markets may provide an off switch.
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Open Settings > Safety and emergency > Emergency SOS.
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Check which controls your phone displays. If there is an off switch, you can turn it off. Samsung Hong Kong documents this option for the products covered by its local instructions; availability is not universal. See Samsung Hong Kong’s Emergency SOS instructions.
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If there is no off switch and the screen offers Emergency number to call > Custom number, Samsung UK’s documented workaround is to set a null number. This prevents that SOS shortcut from making a real emergency call, but it also means you cannot use the shortcut to place one. Follow Samsung UK’s instructions for the applicable software.
Samsung UK also describes changing the call countdown. That changes how long the phone waits before dialing; it is not the same as turning off the shortcut, and the countdown control is not established as available on every model or in every region.
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Turn off SOS messages to emergency contacts
If the unwanted behavior is messages or notifications sent to your emergency contacts, use the separate messaging setting. Samsung Business Insights gives this path:
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Open Settings > Safety and emergency > Send SOS messages.
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Switch the feature off. The exact label may differ on your phone. See Samsung Business Insights’ setup guidance.
Turning off Send SOS messages does not necessarily turn off the Emergency SOS calling shortcut; Samsung documents them as separate features.
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Which setting should you change?
| What you want to stop | Setting or option | What it changes |
|---|---|---|
| Accidental calls from the side-button shortcut | Emergency SOS | Use an off switch if your phone offers one. On software covered by Samsung UK’s guidance, the null-number workaround prevents the shortcut from placing a real emergency call and removes its emergency-calling use. |
| Messages to emergency contacts | Send SOS messages | Turns off the separate messaging feature; it does not necessarily disable Emergency SOS calling. |
| Need more time to cancel a call | Emergency SOS countdown, if available | Adjusts the countdown rather than disabling the shortcut. |
If the menu or switch is missing
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Search Settings for Emergency SOS or Send SOS messages if the menu names differ.
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Check Samsung support for your country and device. Samsung says models, sequences and settings can vary with location and where the product was purchased; software updates can also change the available controls.
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Do not repeatedly press the side button to test the setting: the shortcut may initiate a real emergency call.
Samsung’s Galaxy S23 series manual treats Emergency SOS and Emergency sharing as distinct settings, and notes that some features may not be available depending on model or region. Disabling an SOS shortcut changes that shortcut; it does not establish that every other way to make an emergency call is disabled. Samsung Galaxy S23 series manual and support.
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