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Fix the driver behind crashes, sound loss and screen glitchesFind Drivers →Clear out junk files and repair common Windows errorsFree Scan →Scan for outdated or missing drivers - takes under a minuteDriver Scan →When you sell through a marketplace or social platform, trust only what you can verify inside the real payment account and the platform’s own transaction records. A buyer’s screenshot, forwarded email, text alert, phone number, or claim that support approved a payment is not independent proof. Sign in through an official app or a website address you entered yourself, confirm the transaction there, and keep the sale inside the platform’s stated process.
Never send back an alleged overpayment, disclose a one-time code, transfer money for “support,” or grant remote computer access because someone contacted you unexpectedly. If a message creates urgency, stop communicating through that channel and verify the request independently.
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The 30-second rule for every online sale
Pause before you hand over or ship an item. Ask three questions:
- Where is the transaction recorded in the marketplace or payment account I opened myself?
- Am I being asked to take an unusual action, such as refunding money, buying gift cards, sharing a code, or moving the conversation elsewhere?
- Can I verify the request through a known official channel rather than a link, number, or account supplied in the message?
If any answer is uncertain, keep the item and your money until you have verified the facts. The Federal Trade Commission (FTC) describes fake mobile-payment notifications sent to sellers who release goods before checking their actual account. A convincing logo or a notification that looks like the service you use does not change that risk.
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Set up a safer sale before you post a listing
Learn the platform’s actual payment flow
Marketplaces do not provide identical payment handling or seller protection. Some process payment in the platform; others let buyers and sellers arrange payment themselves. Read the current seller terms for the specific listing and region, including what evidence is required, which items are excluded, how refunds and chargebacks are handled, and the deadline for opening a claim.
Make a note of the platform’s official support path before a problem occurs. Use the support area in its signed-in app or type a known web address yourself. Save the policy page or its key deadlines where you can find them later. Paying or communicating outside the marketplace can remove protections that apply only to an on-platform transaction.
Separate selling accounts from personal recovery information
Use a strong, unique password for the marketplace and enable multifactor authentication through its normal settings. Keep recovery email and phone details current. Do not send a password, authentication code, or recovery link to a buyer. A genuine transaction does not require another user to “verify” your identity by receiving a code from your account.
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Decide your verification standard in advance
Write down the point at which you will consider a payment confirmed: the transaction must appear in the receiving account, show the correct amount and status, and match the order or conversation in the marketplace. This prevents a rushed buyer from changing the standard with a screenshot or an urgent story.
How can I tell if an online buyer really paid?
Check the receiving account, not the message
- Open the payment service’s official app, or enter a website address you already know. Do not use a link in the buyer’s email, text, social message, or attachment.
- Sign in normally and locate the transaction in your account activity. Check the sender, amount, currency, date, recipient account, and status.
- Look for whether the money is completed, pending, reversed, on hold, or subject to a review. A balance change alone may not establish that funds are final.
- Compare the transaction with the marketplace order. If the payment is absent, has a different amount, or does not identify the correct sale, contact the provider through its verified support route.
- Keep the item until the account and the platform’s rules permit release. Do not let a buyer’s deadline replace your verification process.
A forwarded email can contain a forged sender address, a fake button, or a counterfeit receipt. A screenshot can be edited or taken from a different account. The FTC’s July 2022 guidance on selling online specifically warns about fabricated mobile-payment notifications and bogus refund requests.
What “pending” or “available” does and does not mean
Payment services may place transactions on hold, reverse them, or require additional review. Follow the status shown in the account and the provider’s current terms rather than a buyer’s explanation. Do not pay a fee to “unlock” a payment unless you independently confirm that charge through the provider’s official app or website; an unexpected fee request is a common impersonation tactic.
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What should I do if a buyer says they overpaid?
Treat duplicate-payment and refund stories as unverified
A scammer may claim to have paid twice, typed the wrong amount, or sent extra money by mistake. They then ask you to return the difference, often through a different payment method or to a new account. Do not refund anything until the payment provider independently confirms the original transaction and explains the correct reversal process. Never rely on the buyer’s screenshot, email, or a link they provide.
If the real account shows no completed payment, there is nothing to refund. If it shows a transaction, contact the provider through a known channel and ask how to handle a duplicate or mistaken payment. Do not send a separate transfer simply because the buyer promises to cancel the first one.
Why a fake check can appear to clear
In a fake-check overpayment scheme, the buyer sends a check for more than the sale price and asks you to deposit it and return the difference. The FTC explains that banks may make deposited funds available quickly, usually within two days, even though the check has not completed all verification. The amount visible in your balance can therefore be provisional. If the check later proves fraudulent, the bank may remove the funds, leaving you responsible for money you sent away.
Do not ship the item or return any excess on the basis of a displayed balance. Contact your bank through the number on your card or a statement, explain that you suspect a counterfeit check, and follow its instructions. The exact review and recovery process varies by bank and is not guaranteed, so do not assume that a temporary credit is final.
Should I give a buyer a code they say proves I am a real seller?
No. Never share a one-time passcode, verification code, password-reset code, or login link with a buyer or with an unsolicited person claiming to be support. The code is intended for the account owner who initiated the action, not for someone on the other side of a sale.
How the verification-code ploy works
The FTC’s October 2021 description of the Google Voice scam shows a typical sequence: a person pretends to be interested in your listing, says they want to confirm you are genuine, and asks you to repeat a code sent to your phone. The scammer uses that code to link a Google Voice number to your phone number. Variations can target other accounts or services.
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If someone asks for a code, stop the conversation. Do not read the code aloud, type it into a form they supplied, or click a link to “complete verification.” Start a fresh session in the relevant account and check security settings for unfamiliar devices, numbers, forwarding rules, or recovery changes. Use the provider’s official account-recovery process if anything is unfamiliar.
How to recognize fake customer support
Search results are not proof of authenticity
Scammers can create support pages and pay for an advertisement to appear above a legitimate result. They may copy a company logo, use a familiar name, or claim to represent the marketplace where your listing appears. The FTC’s April 2025 warning says, "Don’t assume the phone number that comes up in search is legit." Search position, a sponsored label, and professional-looking branding do not verify a contact.
Use an independent route to support
- Open the marketplace or payment provider’s official app from your device’s normal app list, then use its Help or Support section.
- If there is no app, type a web address you already know into the browser yourself. Do not copy the address from an unexpected message or advertisement.
- Confirm that the issue appears in your account, such as an order number or case history. A caller who cannot identify a real transaction should not receive your information.
- Ask what the provider’s normal process is. A legitimate representative should not demand gift cards, a wire transfer, your password, or remote control of your computer.
The FTC states, "No legitimate company will ask you to send gift cards or wire money, or give your password in exchange for customer service help." A request to install remote-access software is another reason to end the contact. Tech-support impostors can watch what you type, change settings, or take files while claiming to fix a payment problem.
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| Signal | Why it is risky | Safer response |
|---|---|---|
| A phone number or link arrives in an unexpected message | The sender controls the destination and can imitate a real brand | Close the message and locate support in the official app or a known website |
| Urgency, threats, or a short deadline | Pressure is designed to prevent independent checking | Stop and verify the account status yourself |
| Payment by gift card, wire, cryptocurrency, or a “release fee” | These methods can be difficult to reverse and are not normal proof of support | Refuse and contact the provider through its verified channel |
| Request for a password or one-time code | It can give control of your account to the impersonator | Do not disclose it; review security activity directly |
| Request to install remote-access software | The caller may take control of the computer or view private data | End the session and run your own security checks |
Keep the transaction inside the marketplace when possible
Keeping messages, payment, shipping details, and dispute records in one platform gives you a clearer record and lets the platform apply the rules written for that transaction. Moving to private messaging or a separate payment service may remove seller protection, make evidence harder to verify, or change which deadlines apply.
Before accepting an offer, compare the actual policy for your listing using these questions:
| Policy question | What to confirm |
|---|---|
| Where is payment processed? | Whether the platform receives and records the payment or merely connects buyer and seller |
| When does seller protection apply? | Eligible transaction types, item categories, locations, delivery methods, and required tracking |
| What are the exclusions? | Off-platform payments, prohibited items, altered shipping addresses, partial refunds, or other stated exceptions |
| What evidence is required? | Messages, order records, tracking, photographs, identity checks, or proof of delivery |
| How are disputes and chargebacks handled? | Who investigates, how you respond, and whether a bank or card issuer is also involved |
| What are the deadlines? | The date by which you must report a problem or submit evidence |
The FTC’s marketplace guidance emphasizes that payment methods, protections, and dispute processes differ among platforms. Do not describe any payment method as universally safe or assume that a remedy available to a buyer is also available to a seller.
Warning signs during messaging, pickup, and shipping
- The buyer insists that you ship before a payment appears in your account.
- A payment notice comes from an unfamiliar address, contains an unexpected attachment, or asks you to sign in through a link.
- The buyer wants to pay more than the agreed price and return the difference.
- The buyer says a duplicate payment requires an immediate refund to a different account.
- The buyer asks for a verification code “to prove you are real.”
- A supposed representative contacts you outside the marketplace and asks for a password, code, gift card, wire, or remote access.
- The other person refuses to use the marketplace’s normal checkout, messaging, or shipping process.
- The story changes when you ask for a transaction ID that appears in your own account.
One sign may have an innocent explanation, but several together justify ending the transaction. Do not argue with a suspected scammer or attempt to test a payment by sending a small amount; disengage and preserve the evidence.
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If you already shared information or sent money
Stop further contact and contain the account
- Stop replying to the suspicious buyer or support contact. Do not click additional links or open new attachments.
- From a trusted device, change the affected account password to a unique password. Sign out other sessions and remove unfamiliar devices, phone numbers, email addresses, forwarding rules, and payment methods.
- Contact the payment provider and marketplace through their official apps, known websites, or a number from a statement or card. Explain exactly what happened and ask which transactions, holds, or account changes can be reversed or secured.
- If you gave remote access, disconnect the computer from the internet, uninstall the remote-access program, and have a qualified technician check for unwanted software. Change passwords from a different, trusted device.
- If you sent a wire, gift card, or other transfer, contact the issuing bank or service immediately. Recovery is not guaranteed, but speed may affect what actions remain possible.
- If a card-funded transaction or marketplace purchase is involved, contact the relevant card issuer or marketplace promptly and follow its current dispute process. Seller remedies depend on the transaction and provider; do not assume a chargeback will restore your funds.
Protect identity information
If you exposed identity details, use the affected account provider’s official recovery process and consider IdentityTheft.gov when identity information is at risk. Watch statements, login alerts, and credit activity for unfamiliar changes. Do not use a phone number supplied by the person who contacted you to perform recovery.
Report the fraud
Report suspected fraud to the FTC at ReportFraud.ftc.gov. Include the listing address, usernames, phone numbers, email headers where available, payment records, shipping information, and a timeline. Reporting does not guarantee recovery, but it creates a record that can help investigators and warn others.
Preserve evidence without exposing more information
Save the original listing, the complete message thread, email headers, payment-account activity, order IDs, shipping receipts, tracking numbers, photographs of the item and package, and records of every call. Export or screenshot information before deleting a conversation, but redact passwords, full payment-card numbers, government identifiers, and authentication codes when sharing evidence.
Keep dates and times in your notes, including when a payment appeared, when a message requested a refund, and when you contacted a provider. Follow the platform’s evidence format and deadline. Do not create a second conversation outside the platform merely to preserve a record; use its export or reporting tools when available.
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Buyer says payment was sent
Open the official receiving account yourself. If the completed transaction is not there, do not release the item. If it is pending or inconsistent with the order, ask the provider—not the buyer—what the status means.
Buyer says they paid twice
Do not refund from your own funds. Verify both transactions in the account and obtain the provider’s instructions for a legitimate correction.
Buyer sends a check for too much
Do not return the difference or ship the item. Call the bank through a known channel about the suspicious check and wait for its instructions.
Buyer asks for a code
Refuse, end the conversation, and inspect account security from the official app. No buyer needs your one-time code.
Someone offers to fix the problem as support
Ignore the supplied number or link. Locate support independently and refuse passwords, codes, gift cards, wires, and remote access.
What legitimate support and payment behavior looks like
A normal sale has a transaction record that you can see by signing in independently, a payment method accepted by the platform, and a dispute path described in its terms. The buyer does not need your credentials or security codes. A genuine support representative can direct you to the provider’s documented process without asking for irreversible payment or control of your device.
Use the platform’s current policy for the specific transaction, keep the item until the account status supports release, and treat every unusual request as unverified until an independent channel confirms it.
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Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
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