If an unexpected text or email says your bank account is locked, a charge is suspicious, or you must confirm your details, don’t tap its link. Verify the claim through a channel you already know is genuine: open your bank’s app, type its known web address, or call the number on your card or statement.
Warning signs that a bank link may be fake
These clues warrant caution, but no single visual clue can reliably prove a message is genuine. Treat an unexpected request as unverified and check it independently.
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It arrives unexpectedly and demands action
Phishing messages often impersonate a bank and claim suspicious activity, a payment problem, or an account issue to prompt a click or disclosure of credentials. Unexpected contact combined with pressure is a warning sign, not a reason to hurry. A threat to suspend your account or an urgent demand to resolve a charge should make you pause.
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Be wary if a message’s link leads to a form asking for your card or account number, password, access code, or personal information. The Consumer Financial Protection Bureau (CFPB) warns that messages asking bank or credit-union customers to verify account information can be phishing.
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The sender, address, or website looks slightly off
Small inconsistencies in a sender address or website can be clues, but don’t rely on spotting a typo: a convincing fake may look correct. Scammers can also copy a bank’s name, logo, and professional design. The Federal Trade Commission (FTC) describes phishing that uses a company logo, so familiar branding does not authenticate a message.
It shows HTTPS or a padlock
HTTPS or a padlock does not prove a website belongs to your bank. The Office of the Comptroller of the Currency (OCC) warns that phishers may use a fake padlock icon. Don’t use these indicators as a substitute for reaching the bank through a known route.
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How to verify the message safely
- Don’t use the message to investigate itself. Don’t tap its link, reply, or enter information on a page it opens. The CFPB says: “Never respond or click on links as they can take you to scammers’ malicious websites or give them access to your device.”
- Open a channel you already trust. Use the bank’s official app already installed on your device, a saved bookmark, or an address you type yourself and already know. The OCC recommends typing the address or using a previously bookmarked page rather than following a message link.
- Call using independently obtained contact details. If the message claims there is a problem, call the number on the back of your card or on a bank statement. Don’t call a number provided in the suspicious message. The Federal Deposit Insurance Corporation (FDIC) also advises consumers to contact their bank using a trusted number.
- Check the institution if its identity is in doubt. If a message claims to represent an FDIC-insured bank and you’re unsure which institution or website is involved, use the FDIC’s BankFind Suite to look up the institution and compare its name with the website address. This can help verify the institution; it does not establish that a particular message or link is safe.
If you already tapped the link
You opened the page but entered nothing
Close the page and don’t enter information or follow further prompts. If the click downloaded something, the FTC recommends updating your security software and running a scan.
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You entered card, bank, password, or personal information
Contact your bank promptly through its app or a number from your card or statement. Tell the bank what information you shared and follow its instructions. The CFPB advises reporting the message to the bank using contact details obtained independently. If personal information was exposed, the FTC directs consumers to IdentityTheft.gov for steps tailored to what was lost.
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How to report a phishing message in the U.S.
The FTC lists these reporting options: forward phishing emails to [email protected], forward phishing texts to SPAM (7726), or report phishing attempts at ReportFraud.ftc.gov. Follow the agencies’ current instructions when reporting.
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