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Freedom251 › Blog › Cybercrime

How to Report Cybercrime to Pakistan’s NCCIA and What Evidence to Collect

By Freedom251 Team · · 3 min read

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Pakistan’s National Cyber Crime Investigation Agency (NCCIA) lists four reporting routes: the Pakistan Citizen Portal, its online complaint form, email, or a visit to a Cybercrime Reporting Centre (CCRC). For a formal complaint seeking investigation, NCCIA directs complainants to a CCRC and says in-person attendance is required for verification. Prepare a written application, a copy of your CNIC and copies of evidence relevant to the incident.

Choose a reporting route

NCCIA lists the following ways to report a cybercrime. Its FAQ distinguishes these reporting channels from the step it specifies for a formal investigation complaint: visiting a CCRC.

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Route What to know
Pakistan Citizen Portal NCCIA lists registration through the Pakistan Citizen Portal as a reporting option. See the NCCIA FAQ for current instructions.
NCCIA online complaint form The official form requests your full name, CNIC, gender, mobile number, city, crime category and crime details. Email, occupation and postal address are additional fields.
Email NCCIA lists email as a reporting route. Retrieve the current address from its official FAQ rather than relying on an address copied elsewhere.
In person at a CCRC NCCIA directs formal complaints for investigation to a CCRC and says complainants must attend in person for verification. Find the relevant office in the official offices and jurisdiction information and confirm its details before travelling.

Online form or email submission is not established as a substitute for in-person verification. If you intend to make a formal investigation complaint, plan to attend a CCRC.

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Prepare the documents NCCIA lists

In its FAQ answer to “What documents/information are required for registering a complaint?”, NCCIA names three items:

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NCCIA provides English and Urdu complaint proformas. Its proforma and territorial-jurisdiction page asks complainants to download the appropriate form, complete it accurately and submit it with relevant supporting evidence to the nearest NCCIA office. Check that page for the current forms and office jurisdiction.

Organize evidence without assuming a format NCCIA has not specified

NCCIA’s published guidance requires an evidence copy and refers to relevant supporting evidence, but it does not specify file formats, a required storage device, particular screenshots or account records, or a chain-of-custody procedure. Follow any current instructions given by NCCIA rather than treating a particular evidence format or collection method as an official requirement.

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As practical preparation—not a published NCCIA rule—you can arrange copies of material related to the incident and write a brief chronology with dates, times, accounts or phone numbers involved, and what happened. Keep original messages and files intact where possible. Do not alter or circulate intimate, financial or otherwise sensitive material; check NCCIA’s current official instructions for safe submission. The reviewed guidance does not describe secure-upload requirements or limits.

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Find the correct office and verify details before you go

Use NCCIA’s office directory and territorial-jurisdiction listing to identify the relevant reporting centre. NCCIA’s pages list local contacts and helpline 1799; one listed Islamabad office number is +92 51 9262106. Addresses and contact details can change, so confirm the live listing before travelling or relying on a phone number.

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If you are an overseas Pakistani

NCCIA’s FAQ instructs overseas complainants to nominate a focal person in Pakistan. It asks for that person’s name, city, contact number, postal address and CNIC. If you do not have a focal person in Pakistan, the FAQ says you may send the complaint through INTERPOL or a Pakistan High Commission or Embassy in your country of residence. Check the current NCCIA FAQ for the applicable instructions.

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Describe the incident clearly

NCCIA’s public guidance covers subjects including financial fraud, identity theft, harassment and cyberbullying. Its examples of financial fraud include click fraud, messages imitating government assistance programmes and fake investment or quick-money offers. Describe the events and evidence you have rather than assuming an upsetting online interaction falls under a particular offence; NCCIA can assess the complaint. The agency’s financial-fraud and cyberbullying guidance has additional topic-specific information.

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