Open the game’s Steam Store page, read its Steam Deck Compatibility section, then use Steam’s rating-feedback control to report what you observed or to say that you disagree with the rating. Steam’s disagreement form asks for a reason, but the reason is optional. Describe the exact failure, where it occurs, whether it repeats, and the game, SteamOS, or Proton version involved when you can identify them.
If the problem is Steam Deck software instability rather than one game’s compatibility, install available system updates, restart the Deck, disable or exit third-party applications installed through Desktop Mode, and contact Steam Support if the fault continues.
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First identify what you are reporting
Steam has separate paths for a game’s compatibility assessment and for problems with the Deck itself. Choosing the right path prevents a device crash report from being submitted as a rating dispute, or a game-specific failure from being treated as a general SteamOS fault.
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| What you observed | Use this route | What to document |
|---|---|---|
| A game’s Store rating does not match your actual play experience | Review the game’s Steam Deck Compatibility section and submit disagreement feedback | Rating category, unmet requirement or missing detail, exact symptom, repeatability, game build and relevant updates |
| A game is marked Playable or Unsupported and you want to understand why | Read the compatibility details on that game’s Store page | The listed requirement that is not currently met |
| A game is marked Unknown | Treat it as untested, not as proof of incompatibility | Your observed behavior if you decide to send feedback |
| The Deck, SteamOS, or Steam application is unstable across games | Follow Steam’s software troubleshooting guide, then contact Steam Support if unresolved | System model, updates installed, restart result, third-party Desktop Mode applications, and symptoms |
Steam’s support documentation defines four Deck Verified categories: Verified, Playable, Unsupported, and Unknown. A category is not a promise that every user will have an identical session; it is an assessment of compatibility at a particular point in time.
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What each Steam Deck rating means
Verified
Verified is the strongest compatibility indication in Steam’s program. It means the title has met the program’s current checks, but it does not eliminate every possible fault caused by a later game update, a system update, a controller configuration, an account-specific launcher problem, or hardware conditions. If a Verified game fails in a repeatable way, report the observed behavior rather than assuming the label makes the report invalid.
Playable
Playable means the title can run on Deck but does not currently meet one or more Verified requirements. Steam says the Store page’s Steam Deck Compatibility section identifies which requirements are not met. Read those details before deciding that the rating is wrong; a small keyboard prompt, launcher interaction, text-size issue, or manual control adjustment can be the reason for the category.
Unsupported
Unsupported indicates that the game does not currently satisfy the program’s compatibility requirements. The Store page should state which Verified requirements are not met. If your experience contradicts that assessment, report the specific requirement that appears to work and explain what you tested. Do not describe a single successful launch as proof that every unsupported requirement is satisfied.
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Unknown
Unknown means Steam has not yet tested the title for the program. It is not a finding that the game cannot run. You can still describe your own results, but distinguish personal observation from an official compatibility determination.
How to report an incorrect rating
The exact client navigation can change, and Steam’s published materials do not establish a permanent sequence of button names. Use the current controls shown on the game’s Store page rather than relying on an older screenshot or a guide that names a possibly outdated menu.
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- Open the game’s Steam Store page. Locate the Steam Deck Compatibility section and note the current category.
- Read the listed details. For a Playable or Unsupported title, identify the requirement Steam says is not currently met. Compare that requirement with what actually happened on your Deck.
- Open the available rating-feedback control. Choose the option indicating that you disagree with the Deck Verified rating.
- Complete the reason field if you can. Steam’s client update notes state: “When submitting feedback on whether you agree with a Deck Verified rating, if you disagree we’ll now ask for the reason. Providing a reason is optional.” The form can therefore be submitted without a reason, but a concrete explanation gives Steam more useful information.
- Submit one focused report. State the symptom, the point at which it occurs, whether it happens every time, and the software versions or updates that may have changed the result.
If you cannot find the feedback control, avoid guessing at a hidden URL or a specific menu path. Steam may be testing a revised interface, or the control may be presented differently in the desktop client, mobile app, or browser. Start from the game’s current Store listing and use the controls exposed there.
How to describe a game compatibility problem
A useful report lets another person reproduce the issue and compare it with the requirement Steam assessed. “It does not work” is rarely enough because the failure could be a launch crash, a blocked launcher, an unreadable prompt, a controller problem, an unstable frame rate, or a later patch regression.
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1Clear out junk files and repair common Windows errors2Fix the driver behind crashes, sound loss and screen glitches3Repair Windows errors before they cause bigger problemsRecord the rating and requirement
Write down the category shown when you submit the report: Verified, Playable, Unsupported, or Unknown. For Playable and Unsupported listings, quote or accurately paraphrase the requirement identified in the Steam Deck Compatibility section. Organizing the report around that requirement makes it clear why you believe the assessment is incomplete or outdated.
Describe the failure in observable terms
- Explain what you selected or launched and what appeared on screen.
- Identify the exact point of failure: startup, a launcher sign-in, a menu, a tutorial, a particular level, suspend-and-resume, or another repeatable action.
- Say whether the problem occurs every time, intermittently, or only after a specific sequence.
- Describe controls, text, audio, performance, crashes, or connectivity separately instead of combining unrelated symptoms.
- State whether the game eventually continues, requires a workaround, or cannot be progressed.
Include version and update context
Valve describes compatibility ratings as a snapshot rather than a permanent guarantee. Its March 4, 2022 Deck Verified announcement says: “Whenever we talk about compatibility rating numbers, we emphasize that this is just a snapshot of a single moment, and that ratings change over time.” Game updates, SteamOS changes, Proton improvements, or regressions can therefore alter the result. Include the game build or update date when the Store or game client shows it, and mention a recent SteamOS or Proton change if you know one coincided with the problem.
Separate a workaround from normal operation
If the game works only after changing a controller layout, switching a Proton version, using Desktop Mode, or bypassing a launcher, say so. A workaround may be valuable evidence that the underlying requirement is not met even when the game can technically be started. Do not present an unverified workaround as a universal fix; identify the exact setup on which you observed it.
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How to report a disagreement for each rating category
When a Verified game fails
Explain the repeatable failure and identify the feature that appears incompatible. For example, distinguish “the game never launches” from “the game launches, but the first in-game video has no audio” or “the built-in controller works in menus but not during play.” A Verified label does not make an observed defect impossible; it makes the evidence and update context especially important.
When a Playable game seems better than listed
Start with the requirement Steam lists as unmet. If your title now provides readable text, complete controller support, or a working launcher after a recent patch, say what changed and how you tested it. Report the current behavior rather than arguing only from the category name.
When an Unsupported game works for you
Describe the complete test conditions, not only that it reached the main menu. Include whether you played with the built-in controls, whether a launcher or online service was required, and how long or how far you tested. A successful launch does not establish that every Verified requirement is satisfied.
When an Unknown game runs or fails
Unknown means the title has not yet been tested by Steam’s program. Report your results as user-observed evidence and label them as such. Avoid writing that Steam has rated the game incompatible when no official test category exists.
What to do when the problem is Steam Deck software or the device
Use the software troubleshooting route when instability affects Steam itself, the operating system, or multiple unrelated games. Steam’s guide applies to both Steam Deck LCD and OLED models.
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- Install available system updates. Check for updates through the Deck’s normal system-update interface and allow the installation to finish.
- Restart the Deck. Steam specifically recommends restarting for system instability. Test again after the restart before changing several other variables.
- Remove Desktop Mode variables. If Steam applications are unstable, disable or exit third-party applications installed through Desktop Mode, then restart and retest.
- Check whether the symptom is system-wide. Test another game or Steam function without changing the original game’s settings. A failure across unrelated titles points away from one Store rating.
- Contact Steam Support if it persists. Explain which updates and restart steps you completed, whether third-party Desktop Mode applications were involved, and whether the problem affects one title or the system generally.
These steps address software or device stability; they do not replace rating feedback for a single game. Keep the two reports distinct so the recipient can investigate the correct layer.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Information to gather before submitting
Gather only information you can verify. A short, precise report is more useful than a long list of guesses.
- Deck model: LCD or OLED, when relevant to the symptom.
- Rating at the time of reporting: one of the four categories.
- Game identity and build: the title and visible version or update context.
- SteamOS and Proton context: include the versions if the interface exposes them or if you deliberately changed them.
- Reproduction rate: every launch, a particular sequence, or intermittent.
- Exact result: crash, freeze, missing control, unreadable text, launcher failure, performance issue, or another observable effect.
- Changes already tried: restart, update, controller change, or other relevant action, with the result of each.
Do not infer a cause merely because two events occurred together. “The issue began after the game updated” is useful; “the update definitely broke Proton” is a conclusion that requires evidence.
A concise report template
You can adapt this structure in the optional reason field. Keep the variable parts inside the code block and replace them with your own verified details.
Rating shown: [Verified / Playable / Unsupported / Unknown]
Game build or update: [version or date, if shown]
Deck and software context: [LCD or OLED; SteamOS/Proton version if known]
Observed behavior: [exact symptom]
Where it happens: [launch, menu, level, launcher, suspend/resume, etc.]
Reproduction: [always / sometimes / steps to reproduce]
Why the rating appears incomplete: [requirement or Store detail that does not match]
Changes already tried: [updates, restart, settings, or workaround and result]
Remove any line for which you have no reliable information. The reason is optional, so it is better to submit a short accurate account than a detailed account filled with speculation.
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Common reporting mistakes
Calling Unknown “Unsupported”
Unknown indicates that Steam has not tested the title. Use that category accurately and report your own result without converting it into an official finding.
Ignoring the Store explanation
For Playable and Unsupported games, the compatibility section is where Steam identifies unmet Verified requirements. Read it before claiming the rating has no explanation.
Reporting only a symptom
“Bad performance” does not identify a scene, setting, repeatability, or update context. Add the point of failure and conditions that another user could check.
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A game-specific launcher issue and a Deck-wide crash belong to different investigations. Submit rating feedback for the former and follow the software troubleshooting route for the latter.
Assuming the label is permanent
Ratings can change as games, Proton, and Steam fixes evolve. Include the date or build context so an older report is not mistaken for the current state.
What to expect after sending feedback
Steam’s documented feedback control records whether you agree with the rating and can collect an optional reason. The published materials do not promise an individual reply, a particular correction time, or a specific rating change. Keep your wording factual and reproducible, and submit a new, version-specific report if a later update changes the behavior materially.
When to escalate to Steam Support
Contact Steam Support when updates, a restart, and removal of third-party Desktop Mode applications do not resolve system or Steam-application instability. In that request, state that you followed the basic troubleshooting steps, identify whether the issue affects one game or several, and provide the Deck model and software context. For a single game whose Store rating appears inaccurate, use the rating-feedback route first so the report is attached to the compatibility assessment.
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