Report a phishing, malware, or other abusive Cloudflare Pages site through Cloudflare’s public abuse form: https://abuse.cloudflare.com/. Select Phishing & Malware for credential theft, impersonation, malicious downloads, or malware; select Registrar when the complaint concerns a domain registered through Cloudflare; use General for conduct that does not fit another category.
Include both the domain and the exact malicious URL, preserve screenshots and redirect details without submitting personal information to the site, and keep the report identification number. Cloudflare may display a warning, block a malware URL, notify the site owner, or take registrar action. Those measures can restrict access without permanently deleting the domain.
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What to do first
Do not interact with a suspicious page more than necessary to document it. Do not enter a password, payment-card number, recovery code, identity document number, or other personal information. If a download starts automatically, cancel it. If you already entered credentials, change them from a known-safe device and use the affected service’s account-recovery process; reporting the site does not secure an account that may already be compromised.
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Collect evidence without exposing yourself
A useful report lets Cloudflare reproduce the behavior and identify the service involved. Record the following before the page changes:
- The complete URL, including the scheme (
httporhttps), host name, port if shown, path, query string, and fragment when relevant. - The registered domain and, for a Pages site, the full host such as a
pages.devsubdomain. - The date and exact UTC time you observed the page. Include your time zone only as an additional clarification.
- Every redirect destination, including links that leave the original Pages address. Copy the final destination rather than relying on a shortened link.
- What appears on the page: the impersonated company or service, logos or wording used, requested credentials, payment information, one-time codes, or identity details.
- Any download name, file type, browser warning, script prompt, or behavior that suggests malware.
- Screenshots showing the address bar and the harmful content. Redact your own email address, account number, tokens, or unrelated personal information.
Do not download a suspicious file merely to prove that it is malicious. A screenshot, the download URL, the file name, and the browser’s warning are normally safer evidence than executing the file. If your security team has a controlled analysis environment, preserve the original file there and note its cryptographic hash; do not upload confidential material to a public service just to support a complaint.
Choose the correct Cloudflare abuse category
The category determines which Cloudflare process receives the case. Choose the closest match rather than selecting several categories for the same incident.
| Situation | Form category | What to explain |
|---|---|---|
| Fake sign-in page, brand impersonation, credential harvesting, malicious download, or malware delivery | Phishing & Malware | Identify the domain and exact harmful URL, describe what a visitor sees, and list requests, redirects, downloads, or warnings. |
| Abuse involving a domain registered through Cloudflare Registrar | Registrar | Explain the registrar-related conduct and include the domain. Verify that Cloudflare is the registrar before relying on this route. |
| Conduct that does not fit another listed category | General | Describe the harm and why it is abusive, with precise URLs and evidence. |
| Copyrighted work definitively stored on Cloudflare Pages | Use the applicable copyright or DMCA process in the abuse system | Provide a complete notice with the required legal statements and identification details. |
For technical abuse, do not choose Registrar merely because a domain ends in pages.dev. A Pages-hosted project, a domain proxied through Cloudflare’s CDN, and a domain registered through Cloudflare are different service relationships. Cloudflare’s available remedy depends on which relationship is involved.
How to submit a phishing or malware report
- Open the public form. Go to https://abuse.cloudflare.com/. The public system is available to anyone on the Internet; you do not need to be a Cloudflare customer.
- Select Phishing & Malware. Use this category for credential theft, impersonation, malicious downloads, or malware. If the form offers a more specific subcategory, choose the one that best describes the primary harm.
- Enter the domain. Supply the host that serves the content. For a Pages address, include the complete Pages subdomain, not only the parent
pages.devdomain. - Enter the exact phishing or malware URL. Cloudflare’s phishing guidance requires both the domain and the specific link to the harmful page. Include the full path and query string when they are needed to reproduce the page.
- Add redirect destinations. List each relevant destination in the description. A Pages site may redirect to a separate host, and that host may require a separate complaint to its own provider.
- Describe the behavior in plain language. State what a visitor sees, which organization or service is being impersonated, what information is requested, and whether the page downloads a file or sends the visitor elsewhere.
- Attach evidence where the form permits it. Add screenshots with the address bar visible, sanitized logs, or other material that demonstrates the conduct. Do not attach passwords, payment details, private customer records, or unnecessary personal data.
- Submit once with complete information. Save the confirmation and report identification number. A detailed initial report is more useful than several duplicate submissions containing less information.
What a strong description looks like
Write for an investigator who has not seen the page. A concise, reproducible description can follow this structure:
- Observed URL: give the full address and the UTC time.
- Impersonated service: name the organization or product being represented, and explain why the page is not an official page.
- Visitor flow: describe the initial page, each redirect, and the final destination.
- Requested action: say whether the page asks for a username, password, payment-card data, one-time code, identity information, or a download.
- Evidence: identify the attached screenshots or other records and note any browser or endpoint warning.
- Risk: explain the likely consequence, such as stolen credentials, payment fraud, or malware installation.
For example, a useful report would say that a specific pages.dev host displays a sign-in form copying a named service, requests an email address and password, redirects submitted visitors to another host, and was observed at a stated UTC time. It would identify the exact path and include a screenshot without claiming that Cloudflare owns the content or that deletion is guaranteed.
What Cloudflare may do after a report
Cloudflare states that, after confirming a phishing page exists, it provides a warning page to visitors accessing the phishing link and notifies the site owner to clean malicious files from the origin web server. For malware URLs, Cloudflare says legitimate reports are blocked from loading via Cloudflare.
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These are possible mitigations, not a promise of permanent domain deletion. A warning or block can appear while the domain remains registered. The owner may also be told to remove files from an origin server that Cloudflare does not control. If the harmful content is hosted on Pages, the handling may differ from a domain that merely uses Cloudflare as a pass-through CDN or security layer.
Cloudflare can ask for more specific information. Reply through the case channel and include the report identification number so the new details remain attached to the original investigation. Do not send a sequence of duplicate reports that omit the requested evidence.
Escalate according to the service involved
A Cloudflare report is one part of the takedown process. Identify every provider that can actually change the content, name resolution, registration, or browser warning.
Cloudflare Pages hosting
If the content is stored in a Pages project, report the exact Pages host and path through Phishing & Malware. Explain that the content is served from Pages, provide screenshots, and list any redirects. Cloudflare may restrict the URL or notify the project owner; a Pages response does not necessarily remove a separate domain used in the redirect chain.
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If Cloudflare is only passing traffic for another origin host, report the abusive URL and state that the site appears to be proxied. Also report the evidence to the origin hosting provider shown by your investigation. Cloudflare’s response may be limited when the files are stored on infrastructure outside Cloudflare.
Another registrar or host
Use WHOIS or the relevant registration record to determine whether a different registrar is responsible. Send that registrar the same domain, exact URL, timestamps, screenshots, and behavior description. If DNS or technical evidence points to a separate hosting company, send a parallel abuse report there rather than waiting for one provider to act.
Impersonated organization and security programs
Notify the organization being impersonated through its official security or abuse channel. Its security team may be able to warn customers, suspend the abused account, or provide additional evidence. You can also submit the URL to the browser safe-browsing program used by affected visitors. These channels address user warnings and account protection; they do not replace the Cloudflare report.
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When the Registrar category applies
Use the Registrar category when the complaint concerns Cloudflare’s registrar service, such as abuse involving a domain registered through Cloudflare. Confirm the registrar in an ICANN WHOIS record before selecting this route. A Pages subdomain alone does not establish that Cloudflare is the registrar.
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1Clear out junk files and repair common Windows errors2Scan for outdated or missing drivers - takes under a minute3Repair Windows errors before they cause bigger problemsCloudflare also publishes [email protected] when Cloudflare is listed as the registrar in an ICANN WHOIS record. Cloudflare recommends the online abuse system for the best prompt response, so use the form as the primary route and treat the registrar address as an additional channel when the record confirms that relationship. Ordinary email complaints are generally not processed as a substitute for the public form.
Copyright complaints about Pages content
Phishing and malware reports are different from copyright notices. If copyrighted material is definitively stored on Cloudflare Pages and the complaint is about unauthorized copying, use Cloudflare’s DMCA hosted-content process rather than describing the matter only as technical abuse.
A complete DMCA notice includes all of the following:
- A physical or electronic signature of the rights holder or authorized agent.
- Identification of the copyrighted work claimed to have been infringed.
- Identification and location of the allegedly infringing material, with precise URLs.
- Your contact information, including a method for Cloudflare to reach you.
- A good-faith statement that the disputed use is not authorized by the rights holder, its agent, or the law.
- An accuracy and authority statement made under penalty of perjury.
Do not use a DMCA notice for a credential-theft page simply because it copies a logo or layout. Describe the phishing conduct in the technical abuse category, and reserve the copyright process for a genuine copyright claim supported by the required statements.
Customer-only reporting tools
Anyone can use the public abuse form. Entitled Cloudflare customers have additional options through the Cloudflare dashboard or Abuse Reports API, but those tools require a Trust & Safety, Admin, or Super Admin role. If you do not hold one of those roles, submit through the public system instead of trying to obtain access to a customer-only workflow.
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Reporting only the parent domain
Problem: A report says “this pages.dev site is phishing” but omits the path.
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Fix: Include the complete host and exact phishing or malware URL. Add query strings and redirect destinations when they affect reproduction.
Choosing Registrar for a Pages URL
Problem: The report treats every Cloudflare-hosted address as a registrar complaint.
Fix: Use Phishing & Malware for technical abuse. Choose Registrar only when the domain registration is the subject and Cloudflare is confirmed as registrar.
Sending ordinary email instead of using the form
Problem: An email complaint receives no case or response.
Fix: File the report at https://abuse.cloudflare.com/, then keep the confirmation number. Use the registrar email only for a registrar complaint where the WHOIS record supports it.
Submitting credentials as evidence
Problem: The reporter includes a password, payment number, or private customer data.
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Fix: Remove secrets. Describe the field and its purpose, provide a redacted screenshot, and explain what the page requests without entering real information.
Assuming a report guarantees deletion
Problem: The reporter expects the domain to disappear immediately.
Fix: Expect a service-specific mitigation such as a warning, blocking, owner notification, or registrar action. Continue parallel reporting to the responsible host, registrar, impersonated organization, and browser safety program.
Creating duplicate cases
Problem: Several short submissions obscure the original evidence.
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Fix: Submit one complete report. If Cloudflare requests clarification, reply through the case channel and quote the report identification number.
Special handling for redirects and malware downloads
Redirect chains often divide responsibility. The first URL may be a Pages project, while the credential form or download is served by a different host. Report the initial URL and every destination, then send the same evidence to each responsible provider. State which host presents the harmful content and which host merely redirects.
For a malware download, record the file name, extension, download URL, and any browser or endpoint alert. Do not run the file on a personal or production computer. If an organization’s security team needs the sample, transfer it through its approved malware-analysis process. A report can establish the risk without requiring you to execute the payload.
Use this final checklist
- Full domain and exact harmful URL recorded.
- UTC observation time and redirect chain recorded.
- Impersonated organization and harmful behavior explained.
- Credential, payment, identity, download, or malware request described.
- Screenshots captured with secrets redacted.
- Correct category selected: Phishing & Malware, Registrar, General, or DMCA process.
- Public form submitted at https://abuse.cloudflare.com/.
- Report identification number saved.
- Follow-up replies tied to that number.
- Other registrar, origin host, browser safety program, and impersonated organization notified when applicable.
How to judge whether the response is working
A warning page, a blocked malware URL, or removal of the phishing content indicates that a mitigation has occurred. A domain that still resolves is not proof that the report failed; registration, DNS, hosting, and CDN functions can be controlled by different providers. Recheck only from a safe environment, preserve the time and result of each check, and update the existing case rather than opening repeated reports.
If the page remains active and the redirect chain has changed, submit the new exact URL and explain how it differs from the original. Keep the original report number so investigators can connect the changed infrastructure to the first incident.
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