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1Repair Windows errors before they cause bigger problems2Fix the driver behind crashes, sound loss and screen glitches3Clear out junk files and repair common Windows errorsUse FSSAI’s Food Safety Connect portal to report unsafe packaged food, a food premises such as a restaurant, or an online food-delivery/aggregator service. Register or sign in with your email address or mobile number, verify the one-time password (OTP), choose Register New Complaint, add the business and incident details, attach JPG, JPEG or PNG evidence, submit, and save the ticket number for tracking.
What Food Safety Connect is used for
Food Safety Connect is the Food Safety and Standards Authority of India’s online and mobile grievance system. It lets consumers report food-safety concerns, check the authenticity of a Food Business Operator’s (FBO’s) licence or registration, understand consumer rights, and follow a complaint after filing.
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The grievance system accepts complaints involving three broad categories:
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- Packaged food: for example, a product with suspected contamination, incorrect labelling, a damaged seal, or another safety concern.
- Food premises: restaurants, cafés, takeaways, caterers, shops and quick-service restaurants (QSRs).
- Online aggregators and food-delivery platforms: problems connected with an order, delivery or the platform handling the food transaction.
The portal is a reporting and follow-up channel. It does not promise a fixed resolution time. FSSAI’s FAQ says that it makes efforts to resolve complaints promptly and provides online status tracking, but it does not publish a guaranteed deadline.
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What to collect before you start
A clear, factual complaint is easier for the business and food-safety officials to assess. Gather the information that applies to your incident before opening the form.
For a packaged-food complaint
- Product name and brand.
- Batch or lot number.
- Expiry or best-before date.
- A clear photograph of the product, packaging, seal and label.
- Your purchase bill or retail receipt.
- The FSSAI licence or registration number printed on the label, if visible.
For a restaurant or other premises
- Business name and complete location.
- Date and approximate time of the visit.
- What you observed and why it presents a food-safety concern.
- Photographs, when it is safe and lawful to take them.
- The premises’ FSSAI licence or registration number, if displayed or otherwise available.
For an online food order
- Restaurant or seller name.
- Delivery-platform name and order ID.
- Order date, delivery time and delivery location.
- Photographs of the food, packaging, seal or foreign material, where relevant.
- The order receipt, invoice or other proof of purchase.
FSSAI specifically advises attaching an image of the product and the bill received from the retail shop when those documents are relevant. The other items in this checklist are practical documentation suggestions, not additional form requirements stated by FSSAI. Keep original packaging and receipts if doing so is safe.
How to file a complaint on the web portal
- Open Food Safety Connect. Go to FSSAI’s Food Safety Connect web application and choose the consumer registration or login option.
- Create or access your account. A new consumer account uses a valid email address or mobile number. Enter the OTP sent by the system, then continue under the consumer category. Existing users can sign in with their consumer credentials.
- Choose the complaint function. After login, open the left-hand menu and select Register New Complaint.
- Identify the business. Select the relevant FBO from the businesses listed in the portal when it appears. If the business is not listed, select the concern category for an unlisted FBO.
- Add the premises or licence information. Enter the outlet or premises FSSAI licence/registration number if you know it. If you cannot find the number, continue with the other identifying details rather than guessing.
- Describe the incident. State what happened, where and when it happened, what food or service was involved, and what action you want taken. Use specific facts such as a batch number, order ID or visible defect instead of general accusations.
- Attach evidence. Upload supporting files in JPG, JPEG or PNG format. Product photographs and the relevant purchase bill are the attachments FSSAI explicitly identifies as useful.
- Review every field. Check the business, category, dates, identifiers, description and attachments before submitting.
- Submit and save the ticket number. Record the ticket number immediately, or save a screenshot or other copy of the confirmation for later tracking.
Choosing the correct complaint details
Packaged food
Use the product’s exact name and identify the manufacturer or seller as shown on the label. Include the batch or lot number and expiry or best-before date when present. A photograph should be readable enough to show the relevant label, seal or condition. If the complaint concerns a purchase, attach the retail bill or receipt.
Restaurant, shop or other premises
Identify the premises precisely, including its name and location. Describe the observable condition, such as an unhygienic handling practice or a problem with the food served, and provide the date and time. Do not replace the incident description with only a rating or a demand for compensation; the form is intended to communicate a food-safety concern.
Food-delivery or aggregator service
Include the platform, restaurant or seller, order ID, delivery date and time, and the location to which the order was delivered. Explain whether the concern relates to the food, packaging, delivery handling or the platform’s handling of the order. Attach the order receipt and photographs if they help establish the issue.
File types and evidence that make a complaint useful
The portal accepts image attachments in JPG, JPEG or PNG format. Before uploading, make sure each image is in one of those formats and is legible. A practical evidence set may include:
- One wider photograph showing the complete product or order.
- Close photographs of a seal, label, batch number, expiry date or visible contamination.
- The purchase bill, retail receipt or order invoice.
- A photograph of the premises or displayed licence number when the complaint concerns a location and taking the photograph is safe.
Describe what each attachment shows in the complaint text. Avoid altering the original files, and retain the physical product or packaging when safe to do so. The purpose is to help identify the FBO and the event, not to upload unrelated images.
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Important submission rule: check before you click
FSSAI’s FAQ states that a complaint cannot be edited after submission. If you discover an error, the stated remedy is to file a fresh complaint with the corrected information. This makes the final review step important: verify spelling of the business, licence or registration number, order ID, dates, contact details and attachments before selecting Submit.
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How to track an FSSAI complaint
- Keep the ticket number issued when the complaint is submitted.
- Log in to Food Safety Connect as a consumer.
- Choose TRACK COMPLAINT from the available menu, or open the portal’s Complaint Tracker.
- Enter the requested ticket or complaint details and review the displayed status and updates.
If you lose the ticket number, first check the confirmation message or records you saved at submission. The ticket number is the simplest reference when following up through the portal or another official FSSAI channel.
What happens after you submit
The complaint is initially forwarded to the relevant packaged-food business, food premises, or online aggregator/delivery platform. A copy is sent to the State Food Safety Commissioner. This first routing gives the business or platform an opportunity to respond while keeping the state food-safety authority informed.
FSSAI’s Food Safety Connect FAQ says that if the response is unsatisfactory, the complaint is forwarded to the respective state for subsequent action after 15 days. The 15-day period is a workflow interval for that escalation step, not a promise that the entire matter will be resolved in 15 days.
Because FSSAI does not state a guaranteed resolution deadline in the FAQ, use the tracker to monitor progress rather than assuming that silence means the complaint is closed. Keep your ticket number and any additional records if you need to describe an unsatisfactory response.
Web portal, mobile app and other official routes
FSSAI lists the Food Safety Connect website, its mobile app, a direct helpline, email and state or Union-territory food-safety authorities as complaint routes. The subject of your complaint and the tools available on your device can guide the choice.
| Route | Best use | What to expect |
|---|---|---|
| Food Safety Connect web portal | Most complete option when you have documents to upload and want a browser-based record. | Consumer registration or login, OTP verification, the Register New Complaint menu, image uploads and online tracking. |
| Food Safety Connect mobile app | Useful when you are collecting photographs or checking a ticket from a phone. | The same consumer grievance concept, with mobile access for filing and follow-up. |
| Helpline | Questions about the process or help identifying the appropriate official channel. | FSSAI lists 1800112100, available from 7:00 AM to 11:00 PM. |
| Written contact when you need to communicate with the FSSAI helpdesk. | FSSAI lists [email protected]. | |
| State or Union-territory food-safety authority | A matter requiring state-level follow-up or action under local jurisdiction. | FSSAI’s grievance information identifies state and UT authorities as additional complaint channels. |
The web and app routes both depend on consumer access and OTP verification. Regardless of route, retain the complaint reference and supporting records. A phone call or email does not remove the value of filing through the portal when it is available, because the portal supplies a ticket and tracker.
How to decide which route fits your situation
Use the central portal when you are reporting packaged food, a premises, or an online aggregator and want one place to submit evidence and monitor the ticket. The mobile app is a practical alternative when the photographs and order records are already on your phone. A helpline or email can help with process questions, but keep written details and any reference number you receive.
State or Union-territory authorities are especially relevant when direct local follow-up is needed or when a complaint has reached the state-action stage. The central workflow already sends a copy to the State Food Safety Commissioner, so a second submission is not automatically necessary. If you contact a state office separately, provide the central ticket number and explain whether you are seeking follow-up on an existing complaint.
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What makes the incident description effective
Start with the event, not an assumption about liability. For example, identify the product, state that the seal was broken when purchased, give the purchase date, and identify the shop. For a restaurant, describe the observed condition, location and time. For delivery, distinguish a food problem from a packaging or handling problem and include the order ID. This structure lets the receiving business or authority match the complaint to a specific FBO and transaction.
Use one complaint description for one identifiable incident unless several products or locations are clearly connected. Include only facts you can support with the product, receipt, order record or photographs. A concise account with identifiers is more useful than a long account that omits the date, location or business name.
Common mistakes and how to avoid them
Submitting without identifying the business
A vague description such as “bad food from a shop” may not identify the FBO. Add the business name, location, product label, order ID or licence number whenever you have it.
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Uploading unsupported or unreadable files
Convert evidence to JPG, JPEG or PNG before uploading if necessary, and check that labels, dates and receipts can be read. The portal’s stated supported image formats do not include every possible document format.
Leaving out the purchase or order record
For a packaged-food issue, attach the retail bill when relevant. For a delivery issue, include the order receipt or invoice and order ID. These records help connect the incident to the business involved.
Guessing the licence or registration number
Enter the number only when it is visible or otherwise known. An incorrect number can point the complaint to the wrong business; use the available business and location details instead of inventing a value.
Expecting to edit the complaint later
The FAQ says submitted complaints cannot be edited. Review everything before submission. If a correction is essential, create a new complaint with the accurate information.
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Without the ticket number, tracking and follow-up are harder. Save it at the confirmation screen and keep it with your receipt, photographs and order details.
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Confusing a response with a guaranteed resolution
The initial route goes to the relevant business or platform, with a copy to the State Food Safety Commissioner. An unsatisfactory response can be forwarded to the state after 15 days, but FSSAI does not publish a guaranteed overall resolution deadline in the FAQ.
Filing before the details are ready
Because the submitted form cannot be edited, do not rush through the fields while a receipt, order ID or label is still available on another device. Collect the identifiers first, then complete the form once. If a detail genuinely is unavailable, say so or leave it out rather than guessing.
Using only a compensation demand
Food Safety Connect is designed to communicate a food-safety concern. You may describe the remedy or action you want considered, but include the safety facts, affected business and supporting evidence instead of submitting only a request for a refund or compensation.
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You can organize the complaint text in this order:
- What: identify the food, service or premises and state the specific safety concern.
- When and where: give the date, approximate time, location and, for an online order, order ID.
- Who: name the restaurant, seller, manufacturer or delivery platform and add the FSSAI licence/registration number if known.
- Evidence: list the photographs, bill, receipt or packaging attached.
- Requested action: state the inspection, review or other food-safety action you want the authority to consider.
Keep the language factual and concise. A complete description helps the receiving business and state authority understand the event without having to infer missing dates, locations or identifiers.
When to use the state authority route
Food Safety Connect is the central online route for the covered categories, and its workflow already copies the initial complaint to the State Food Safety Commissioner. Use the state or Union-territory food-safety authority route when you need to contact the local authority directly, when the matter is already at a state-action stage, or when the portal, app, helpline or email route is unavailable to you. Keep the central ticket number if you have one so that officials can connect the follow-up to the original complaint.
Final checklist before submitting
- Have you selected the correct category: packaged food, premises, or online aggregator/delivery service?
- Is the FBO name and location accurate?
- Did you add the licence or registration number if it is known?
- Are the date, time, product or order details complete?
- Are photographs and bills in JPG, JPEG or PNG format and readable?
- Did you review the complaint knowing that it cannot be edited after submission?
- Will you save the ticket number for the Complaint Tracker?
Once the ticket is saved, monitor it through TRACK COMPLAINT or the Complaint Tracker. If the response is unsatisfactory, the Food Safety Connect FAQ describes forwarding to the respective state after 15 days.
Frequently Asked Questions
How do I complain to FSSAI online?
Open Food Safety Connect, register or log in as a consumer with your email address or mobile number, complete OTP verification, select Register New Complaint, identify the FBO or choose the unlisted-business category, add the incident details, upload JPG, JPEG or PNG evidence, and submit. Save the ticket number.
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Yes. Food Safety Connect covers food premises, including restaurants and QSRs, and online aggregators or food-delivery platforms. Include the restaurant or seller, platform, order ID, delivery date and time, location, description of the concern, and relevant photographs or receipt.
What evidence should I upload?
FSSAI specifically advises an image of the product and the bill received from the retail shop when relevant. You can also attach readable photographs of labels, seals, batch or expiry details, premises conditions, packaging, an order invoice or receipt, and other records that identify the incident. Images must be JPG, JPEG or PNG.
Can I edit an FSSAI complaint after submitting it?
No. The Food Safety Connect FAQ says a submitted complaint cannot be edited. If a correction is needed, file a fresh complaint with the accurate information. Check the business name, licence or registration number, order ID, dates, description and attachments before submitting.
How do I track my FSSAI complaint?
Keep the ticket number from the submission confirmation. Log in to Food Safety Connect and choose TRACK COMPLAINT, or use the portal’s Complaint Tracker, then enter the requested complaint details to view updates.
How long does FSSAI take to resolve a complaint?
FSSAI does not publish a guaranteed overall resolution deadline in its Food Safety Connect FAQ. The initial complaint goes to the relevant business or platform, with a copy to the State Food Safety Commissioner. If the response is unsatisfactory, it can be forwarded to the respective state after 15 days.
What if the food business is not listed in the portal?
Select the concern category for an unlisted FBO and provide the outlet or premises details. Enter the FSSAI licence or registration number if you know it, but do not guess. Add the business name, location, product or order identifiers and evidence that can help identify the correct FBO.
What are FSSAI’s complaint helpline and email?
FSSAI lists helpline 1800112100, available from 7:00 AM to 11:00 PM, and the email address [email protected]. Its grievance information also lists the Food Safety Connect app and state or Union-territory food-safety authorities.
The Bottom Line
For an online FSSAI complaint, use Food Safety Connect, complete OTP login, choose Register New Complaint, identify the food business, attach clear JPG, JPEG or PNG evidence, and review the form carefully because it cannot be edited after submission. Save the ticket number, track it online, and remember that an unsatisfactory response may be forwarded to the respective state after 15 days.
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