Report the specific output first to the service that generated or hosted it, after preserving the evidence. Save the exact text or media, its URL or share link, the date and time, the product and model shown, and enough prompt or conversation context to explain the risk. Then choose an external regulator only when the conduct fits that authority’s jurisdiction and subject matter. If someone faces immediate physical danger, contact local emergency services instead of waiting for a moderation review.
Start with safety, then preserve the output
A dangerous answer can create a safety problem before it becomes a reporting problem. If an AI response is encouraging self-harm, giving instructions that could cause immediate injury, directing someone toward a hazardous location, or triggering another urgent threat, move people away from danger and contact local emergency services or an appropriate crisis service. Do not delay an emergency call while collecting screenshots or waiting for a platform decision.
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For non-immediate situations, preserve the material before it is edited, deleted, or made inaccessible. A reviewer needs to see what the system actually produced and the circumstances in which it appeared. Save the following as soon as practical:
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- The complete output, not only the sentence that looks wrong. Copy text exactly or keep the original image, audio, video, or file.
- The page URL, conversation URL, shared link, post address, or other location where the output can be found. If the material is in a private account, note the account and screen where it appeared.
- The date and time, including your time zone when it matters.
- The product name and any model, mode, tool, plug-in, or feature label shown in the interface.
- The prompt or surrounding conversation needed to interpret the answer. Include earlier turns that materially changed the response, while removing unrelated private conversations.
- A screenshot or screen recording showing the output in context. Keep the original media file as well when the issue involves an image, video, audio clip, or document.
- A short factual description of the dangerous or misleading element and the harm or risk that followed.
This is practical evidence-gathering advice based on the information official reporting forms request; it is not a universal legal checklist. Do not provoke a system into producing additional harmful material merely to obtain a stronger example.
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Choose the recipient that can act
There are three different routes, and they serve different purposes:
| Route | Best fit | Eligibility and identity | Typical evidence | What it can do |
|---|---|---|---|---|
| Platform report | A specific output on the service that generated or hosted it | Depends on the provider, account status, and content type; usually tied to the service account or page | Output, URL or share link, context, screenshots, and explanation | Review, moderation, removal, account action, or product-safety escalation under that service’s policies |
| Regulator complaint | An alleged legal or regulatory violation within a named authority’s remit | Controlled by jurisdiction and subject matter; identity may be required | Incident country, detailed facts, documents, and contact information where required | Regulatory assessment or referral within the authority’s legal powers; it is not general customer support |
| Emergency or sector route | Immediate physical danger or a specialized harm such as privacy, health, finance, or elections | Set by local emergency services or the relevant national or sector authority | Urgency, location, affected people, and supporting records | Immediate response, investigation, protective action, or sector-specific enforcement |
Start with the platform when an applicable control exists. Add a regulator or specialist authority when the facts fit its stated scope, especially if the platform route is unavailable or the conduct concerns a legal duty beyond content moderation. Filing the same general allegation everywhere can slow follow-up and send sensitive information to an office that cannot act.
How to report a dangerous ChatGPT answer
OpenAI’s current instructions say to report a response from the message itself on the web or mobile app. Open the response’s thumbs-down control, choose “Select an issue,” select “Safety or Legal concern,” and follow the prompts. The exact menu can change, so confirm the current path in OpenAI’s reporting instructions.
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Attach or provide the preserved conversation details the form requests. Explain the concrete risk rather than labeling the answer only as “bad” or “biased”: identify the instruction, factual error, omission, or impersonation, then state who could be harmed and how. If the answer is in a shared link, a custom GPT, an advertisement, a forum, or a ChatGPT Site, use the route for that product surface rather than assuming the in-message control applies. The cited instructions note that ChatGPT Sites do not currently have an in-product report option and direct users to a contact form. Other surfaces have their own procedures.
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If the output was generated by a different provider and merely copied into a ChatGPT conversation, report the original source as well. A moderation team cannot reliably investigate content it did not generate or host without the original location and context.
How to report a Google Gemini likeness image or video
Google documents a specialized complaint process for cases in which another user generated or altered the complainant’s likeness without consent using Google generative AI. The process covers images and videos, requires a personal Google Account and an adult complainant, and is available only in regions where Google’s selfie-verification service is offered. The form asks for the generated or altered image or video and uses selfie verification. See the current requirements at Google’s likeness complaint instructions.
This route is deliberately narrow. The page says it is not for content generated by third-party AI tools. For illegal material that needs removal, it points to Google’s general content-reporting tools. If the content appeared on another service, report it to that service and use a local privacy, image-rights, or law-enforcement channel when the facts meet that authority’s remit. Do not submit a likeness complaint simply because an answer is inaccurate; the documented process concerns non-consensual likeness images and videos.
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The European Commission’s AI Act Complaints Tool is for individuals and organisations alleging infringements of the EU AI Act that fall within Article 85 and the AI Office’s exclusive competence. It is not a universal inbox for every harmful answer, a replacement for platform support, or a route for all disputes involving software.
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The form asks for the country where the incident occurred and a detailed description. You can attach relevant documents. It is not anonymous: complainants provide identification and contact details. After submission, the tool generates a reference number; keep it and use it in later correspondence. With your prior consent, and where appropriate, the AI Office may refer a complaint to a national market-surveillance authority or an authority responsible for EU fundamental-rights obligations.
The Commission expressly excludes matters outside the AI Act, matters governed by other EU or national laws, and specified AI Act articles outside this tool’s remit. Before filing, identify the provider or deployer, the conduct you believe violates the Act, the incident country, and the evidence linking the conduct to that allegation. If you cannot connect the facts to an in-scope AI Act duty, use the platform route or the relevant national or sector authority instead.
The EU AI Act Whistleblower Tool is different
The AI Act Whistleblower Tool is an anonymous channel for people professionally connected to covered providers of general-purpose AI models or AI systems within the AI Office’s enforcement remit. It accepts supporting documents in any EU language and permits secure follow-up while preserving anonymity.
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United States and other countries
In the United States, the Federal Trade Commission provides ReportFraud.ftc.gov, a consumer reporting site. The portal view does not establish AI-specific eligibility, procedures, or case routing. Check the current form and describe the underlying conduct—such as a deceptive commercial claim, impersonation, or fraud—rather than assuming every incorrect AI answer is an FTC matter.
Outside the EU and United States, begin with the platform and then identify the authority whose legal subject matches the harm and whose geographic jurisdiction covers the incident. Depending on the facts, that may be a consumer-protection, privacy, health, financial-services, election, communications, or law-enforcement authority. A national regulator may require that the provider, victim, transaction, or event be located in its territory. Read the authority’s stated remit and filing requirements before sending personal data.
The sources linked above do not form a complete country-by-country directory. If the issue involves an imminent threat, contact local emergency services. If it concerns a medical, financial, privacy, or election decision, notify the responsible institution or specialist authority as well as the AI platform when doing so could reduce harm.
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A reviewer should be able to reproduce the problem and understand the requested action without guessing. Use a factual sequence:
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- Identify the service and location. Name the product, model or feature shown, account or page if relevant, and provide the exact URL or share link.
- Give the time and context. State when the output appeared and include the prompt or preceding turns that materially shaped it.
- Quote or attach the output. Preserve wording, formatting, and media. If the file is too large, provide the original file and a clear description of what it contains.
- Describe the problem precisely. Explain the false claim, dangerous instruction, manipulated likeness, privacy exposure, impersonation, or other concrete issue. Separate what you observed from what you infer.
- Explain the risk or harm. State who could be affected, whether anyone acted on the output, and whether the risk is ongoing. Avoid exaggeration and do not include unrelated allegations.
- Request a specific action. Ask for review, removal, correction, restriction, preservation of records, or referral to the appropriate safety or legal team, depending on the form’s options.
- Limit personal information. Send only what the form requires. Redact unrelated names, addresses, account numbers, health details, or private conversation content before attaching files.
For a misleading factual answer, identify the verifiable point and provide a reliable correction if you have one. For dangerous advice, explain the foreseeable action and the hazard without repeating operational instructions that could enable harm. For synthetic media, state whose likeness or identity is involved, whether consent was given, where the media appeared, and whether the original file is available.
Keep a submission record
Save the confirmation screen, email, case number, and every follow-up message. Record the date you filed and the route used. If the material remains online, preserve a fresh copy only when doing so is safe and lawful; do not redistribute harmful media merely to document it. Use the case number in later communication rather than opening multiple duplicate reports that fragment the history.
A platform report and a regulator complaint can proceed in parallel when each has a distinct purpose. Tell the regulator that you reported the content to the platform if that fact is relevant, and tell the platform about an emergency or official referral when the form allows it. Neither route guarantees removal, a particular response time, compensation, or an investigation; the recipient’s legal powers and policies determine what happens next.
Common mistakes that weaken a report
- Reporting without the original location. A cropped screenshot with no URL, account, or timestamp may be impossible to verify.
- Submitting to the wrong provider. A form limited to one company’s generated content cannot decide a complaint about a third-party tool.
- Using a regulator as customer support. Regulators generally need an allegation within their legal remit, not a request to correct an individual answer.
- Assuming anonymity. The EU AI Act Complaints Tool requires identification and contact details; the separate whistleblower route has professional-connection eligibility.
- Over-sharing sensitive data. Unrelated personal information can create a second privacy risk and distract from the harmful output.
- Editing the evidence. Mark an excerpt for readability, but retain the untouched original and explain any redactions.
- Waiting for certainty. You can report a credible safety risk while clearly labeling what is confirmed, what is alleged, and what remains unknown.
A practical decision path
- Is there immediate physical danger? Contact local emergency services first, then preserve and report the output when safe.
- Where did the output appear? Use the report control on the service that generated or hosted it. Follow that provider’s route for the exact surface—conversation, shared link, image, video, advertisement, forum, or site.
- Does a specific specialist harm apply? Consider privacy, likeness, consumer fraud, health, finance, election, or criminal conduct, and identify the authority responsible in the incident’s jurisdiction.
- Is the allegation within the EU AI Office’s remit? If it concerns an AI Act infringement covered by Article 85 and the Office’s exclusive competence, use the identified AI Act Complaints Tool. If you are professionally connected to a covered provider or system and need an anonymous channel, assess the Whistleblower Tool instead.
- Can a reviewer verify it? Attach the exact output, location, time, product context, and a concise explanation, then keep the reference number.
Platform moderation, regulatory enforcement, and emergency response are separate systems. Matching the report to the right recipient—and supplying evidence that recipient can verify—gives the complaint the clearest path to action.
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