Act quickly, but use only the official insolvency process. Find the exact company that contracted with you, identify its administrator, trustee or liquidator through a regulator, court or official case notice, preserve every account and blockchain record, and submit the claim in the form and by the deadline that office specifies. Whether you receive the coins themselves, cash, a proportional distribution or nothing depends on the contract, custody structure, records, governing law and assets available in the estate.
This is a general guide, not a conclusion about any particular firm or investor. Proceedings in the United Kingdom, United States, Australia and the European Union use different forms, deadlines and compensation rules.
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Your first 24 hours after the failure announcement
- Save the announcement and all account data. Download statements, transaction histories and notices while your login still works. Take dated screenshots only as a supplement; retain the original exports and emails.
- Identify the legal entity. A trading name may differ from the company that held your assets or signed your contract. Record the registered name, company number, jurisdiction, case number, appointment date and names of the administrator, trustee or liquidator.
- Find the official case channel. Use a regulator’s notice, court docket, insolvency register or the case site named in an official notice. Do not rely on a link sent by an unsolicited “recovery” caller.
- Write down every deadline. A customer claim, proof of debt, identity check and objection can each have a different date. Set reminders and keep confirmation of anything you submit.
- Secure your own accounts. Change passwords reused elsewhere and preserve two-factor authentication records, but never give a case representative your private key or recovery seed.
Confirm which insolvency route applies
“Bankrupt” is not a single procedure. The correct route determines who decides your claim, what evidence is required and whether the result can be delivery of specific crypto or only a monetary distribution.
United Kingdom: administration, liquidation or bankruptcy
The Financial Conduct Authority’s Logic Investments example illustrates the normal pattern: administrators assess client assets and then tell customers how to make a claim. The FCA’s general creditor guidance says a creditor may need to submit a proof of debt. In a compulsory liquidation or bankruptcy, the Insolvency Service says the official receiver or insolvency practitioner should contact known creditors. If no notice arrives, use official registers and court or regulator notices to find the office managing the case.
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Do not assume that a form used by one UK firm works for another. Read the appointment notice for the exact portal, valuation date, identity requirements and deadline.
United States: ordinary bankruptcy versus SIPA liquidation
In an ordinary US bankruptcy, a proof of claim is a written statement asserting a right to payment and normally includes supporting documents. In a liquidation under the Securities Investor Protection Act (SIPA), the court guidance says the trustee normally supplies a customer claim form and instructions, and customers file with that trustee. These are different routes; use the notice for the actual case rather than a generic bankruptcy form.
European Union and Australia
EU customers must check the member state’s insolvency law and the service’s authorization. Article 75 of the Markets in Crypto-assets Regulation (MiCA) contains recordkeeping and segregation requirements for covered crypto-asset custody services, including legal segregation in accordance with applicable law. It does not automatically decide a particular customer’s ownership or apply to every crypto activity or firm. Australian proceedings can use administration, liquidation or bankruptcy rules administered through the relevant court and regulator; the appointed practitioner’s notice controls the claim process.
Build a case file before contacting anyone
| Record | What it can establish | How to preserve it |
|---|---|---|
| Statements and balance snapshots | Units, fiat value, fees and the balance date | Download original CSV/PDF files and retain dated copies |
| Deposit, withdrawal and trade history | Funding, transactions and amounts claimed | Export the complete history, not just a recent screen |
| Bank or card records | Payments into or out of the account | Keep statements showing date, reference and recipient |
| Wallet data | Addresses, transaction hashes, network and token | Save addresses and hashes; use a reputable block explorer for your own checking |
| Contracts and notices | Custody, lending, rehypothecation and withdrawal terms | Save the version accepted, amendments and all emails |
| Identity and support records | Account ownership and prior complaints | Keep verification records, ticket numbers and correspondence |
Trustee guidance from the Australian Financial Security Authority identifies electronic records, mobile applications, QR codes, recovery seeds, browsing history and hardware as possible evidence in an estate investigation. It also notes that crypto-analysis tools can trace activity but require cooperation and context. That does not mean a customer should send a seed phrase to a tracing company: a seed phrase is control of the wallet and must remain secret.
Preserve the context around each record. Note the time zone used by the platform, whether a displayed balance was pending, and whether a token was wrapped, staked, borrowed or subject to a lock-up. Keep the original file metadata where possible and make a read-only backup. If the platform later changes its interface, your contemporaneous export may be the clearest evidence of what it represented to you.
Ask what legal right the administrator is assessing
Before arguing about a valuation, ask the office to state how it has classified your position. The main possibilities are:
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- Specific custody property: you assert a proprietary right to identified assets held for you and segregated from the firm’s own property.
- A pooled customer-asset claim: customers share a pool under the case rules, so the distribution may be in crypto or cash according to a calculated percentage.
- An ordinary debt: the firm owes you money or crypto under the contract, making you a creditor competing with other unsecured creditors.
- A compensation claim: a statutory scheme may cover an eligible shortfall, but only for the regulated activity and customers within that scheme’s rules.
Your contract, ledger, custody arrangements, records and applicable law control this classification. A US Treasury report has noted that crypto custody may not receive the same treatment as traditional financial custody and that bankruptcy courts may treat customers as unsecured creditors in some situations. That is a risk, not a universal rule. MiCA segregation obligations likewise do not guarantee a particular outcome outside their scope or without a case determination.
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| Route | Decision maker | Typical evidence | Cost and deadline | Possible outcome |
|---|---|---|---|---|
| Property or custody claim | Administrator, trustee and sometimes a court | Custody agreement, segregated ledger, wallet records and transfer history | Usually the estate’s stated process; deadline varies by case | Specific crypto or an equivalent value if assets are identifiable and releasable |
| Ordinary proof of debt | Insolvency practitioner or bankruptcy trustee | Contract, statements, payment records and calculation of the amount owed | Official filing route may be free; legal advice is optional and paid; use the bar date in the notice | Proportional dividend, later distribution or no recovery |
| SIPA customer claim | SIPA trustee under the court’s instructions | Customer account form, balances, trades and identity evidence | Follow the trustee’s supplied form and deadline rather than an ordinary bankruptcy form | Return of customer property or cash distribution under SIPA rules |
| Compensation claim | Statutory scheme or compensation body | Proof of eligible activity, customer status and the shortfall | Separate scheme deadline and eligibility rules; do not assume coverage | Limited monetary compensation, potentially subject to a cap |
These routes can overlap, but they are not interchangeable. A proof of debt does not automatically establish ownership of particular coins, and a compensation application does not replace a required insolvency claim. Ask whether the office wants one form, multiple forms or a claim plus an objection. If a claim agent is used, verify that it is appointed in the court or regulator notice and understand whether it charges the estate or the claimant.
Submit the claim correctly and keep proof
- Use the named form or portal. Follow the administrator, trustee, claims agent or court instructions exactly. A free official form is preferable to a service that asks to file in your name.
- Describe the asset precisely. State the token symbol, number of units, relevant wallet or account identifier, and the valuation date requested by the case. If the form asks for a fiat amount, explain the source of the price and date.
- Attach concise supporting evidence. Include statements, transaction records, funding evidence, contracts and identity documents requested by the office. Organize files by date and label each attachment.
- Submit once and retain the receipt. Save the completed form, timestamp, confirmation number and uploaded files. Do not submit duplicate claims or change an amount without following the amendment procedure.
- Monitor notices. Update your postal address and email if they change. Read decisions, requests for more evidence, proposed distributions and objection deadlines.
In UK cases, a proof of debt places a creditor on the list for future correspondence; it does not establish that the claim will be admitted or paid. If the office rejects or reduces the claim, use the stated review or court process and its deadline.
Use the unit requested by the form. One claim may need both token quantities and a fiat conversion. Distinguish principal, trading profit, staking rewards, interest, fees and tax amounts rather than combining them without explanation. If you cannot obtain a missing record, say what you requested, when you requested it and what substitute evidence you supplied. Never edit a statement to make it fit the form.
Will you receive coins, cash or nothing?
No general rule promises that customers get their original coins back. The result can be:
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|---|---|---|
| Return of identified crypto | Records and law support a proprietary or segregated-custody right | Whether the exact units are held, transferable and legally available for release |
| Crypto from a customer pool | Case rules treat customer assets collectively | Pool calculation, eligible balances, valuation and distribution mechanics |
| Cash distribution | Assets were sold, unavailable, or the scheme pays monetary compensation | Conversion date, exchange rate, fees and priority of claims |
| Proportional dividend | Estate assets are insufficient for all admitted debts | Estimated recovery percentage and future distribution schedule |
| No payment | Claim is not admitted or the estate has no distributable assets | Reason for rejection and any appeal or review right |
The UK Insolvency Service warns that distributions can take weeks, months or years and that creditors may receive a proportional dividend or nothing when assets are insufficient. Crypto price volatility can change the economic value between the failure date, asset sale and distribution; the case rules determine which date matters.
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Ask whether distributions are made in one instalment or several, whether network fees are deducted, and whether a minimum balance or identity check applies before release. A distribution notice should explain calculation, priority and any reserve for later claims. Keep tax records for a coin return, sale by the estate or cash payment; tax treatment depends on your jurisdiction and is separate from insolvency entitlement.
Check compensation separately from the insolvency claim
Do not infer protection merely because a firm handled crypto. Verify three things with the regulator and the administrator: the exact legal entity, the regulated activity and whether you are an eligible customer under the scheme.
For example, in the FCA’s Logic Investments case, the FCA says the Financial Services Compensation Scheme (FSCS) may cover eligible custody-asset and client-money shortfalls up to £85,000, including distribution costs. In contrast, the FCA’s Electronicmoney.eu special-administration guidance says FSCS does not cover electronic-money or payment services. Those statements apply to the named UK cases and activities; they are not a general answer for crypto-investment claims.
A compensation application may be separate from a proof of debt. Follow both processes if the notices require it, and disclose any distribution received so the scheme can calculate the shortfall correctly.
How to spot and avoid recovery scams
- Be suspicious of unsolicited calls, direct messages or emails promising a guaranteed recovery.
- Independently type the regulator, court or administrator’s web address or obtain it from an official register; do not use contact details supplied only by the caller.
- Never pay a “release,” “tax,” “gas,” tracing or withdrawal fee to unlock assets unless the charge is independently verified through the official case office.
- Never share a password, one-time code, private key, seed phrase or remote-control session.
- Check the domain, spelling, case number and staff identity before sending identity documents.
- Keep every suspicious message and report it to the relevant regulator, police or court.
The FCA has warned EES customers that “For most of the firm’s clients, there will be no benefit in involving a third party in making a claim.” That warning is specific to that case, but the principle is useful: the administrator or trustee already controls the official claim process. In March 2026, the US Bankruptcy Court for the Southern District of New York also warned about paid proof-of-claim solicitations and noted that its official filing routes are free. Other courts and countries can set different fees, so verify locally.
What insolvency professionals can recover
Crypto is traceable, but traceability is not the same as customer repayment. Andrew Small, a crypto-intelligence specialist at the Insolvency Service, said: “Crypto is very much a recoverable asset, and my role will help the agency by providing specialist knowledge about the types of cryptoassets available and the associated technology used to buy, sell and store them.” The statement concerns assets investigated in insolvency cases, not a promise that every investor will recover funds.
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The Insolvency Service reported 59 UK insolvency cases in 2024/25 in which crypto was identified as a recoverable asset, compared with 14 in 2019/20. It identified £523,580 in those 2024/25 cases, compared with £1,436 in 2019/20. These are values identified during cases, not estimates of customer losses or money returned to customers.
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Do recovery companies, hardware wallets or blockchain tools help?
A recovery company cannot create a legal right to assets or bypass a trustee. A reputable lawyer may help interpret contracts, prepare an objection or represent you in court, but the official claim still must be filed through the appointed office. Ask any professional for its license, written scope, total fee, conflicts policy and refund terms. Avoid anyone who guarantees a percentage recovery, demands cryptocurrency upfront or asks for wallet credentials.
A hardware wallet or metal seed backup is useful for assets you already control yourself; it cannot retrieve coins recorded only on a failed firm’s books. A blockchain explorer or forensic platform may help you verify a transaction hash or follow a public address, but it is not a substitute for account statements, the administrator’s process or legal advice. General books and manuals rarely resolve a particular case’s governing law, deadline or priority rules.
When professional legal advice is worthwhile
Consider advice from a lawyer qualified in the governing jurisdiction when the claim is rejected, the balance is substantial, records conflict, assets were lent or rehypothecated, several entities signed different contracts, or you must challenge a proposed distribution. Ask for advice on the specific proceeding and fee arrangement. A lawyer cannot bypass the administrator’s process or guarantee recovery; the official case channel remains the place to file and preserve your rights.
A practical decision checklist
- Have you identified the contracting entity rather than just the brand name?
- Do you know the appointed office, case number and deadline?
- Have you downloaded statements, transaction histories, contracts and notices?
- Can you explain whether your claim concerns custody property, a pool, a debt or compensation?
- Did you submit through the official route and save confirmation?
- Have you checked scheme eligibility for the exact firm and activity?
- Have you refused unsolicited fees and protected every credential?
- Have you recorded the valuation date, token units, network and any fees claimed?
- Have you diarised requests for more evidence, objections and distribution notices?
Frequently Asked Questions
How do I get my crypto back if an exchange or investment firm goes bankrupt?
Identify the legal entity and official administrator or trustee, download your records, and follow the case-specific custody or creditor claim process. The result may be specific crypto, cash, a proportional distribution or no recovery; no general rule guarantees the original coins.
Do I need to file a claim with the bankruptcy trustee?
Usually you must file the form specified in the case notice. Ordinary US bankruptcy cases generally use a proof of claim, while a SIPA liquidation normally uses the customer claim form supplied by the SIPA trustee. UK cases may require a proof of debt. Follow the actual proceeding’s instructions.
What proof do I need to show the firm held my crypto?
Provide platform statements, balance snapshots, deposit and withdrawal records, transaction hashes, wallet addresses, bank or card funding records, contracts, identity documents and correspondence. Preserve originals and explain any missing records. Never send a private key or recovery seed.
Will I get my coins back, or just a cash payout?
That depends on ownership, segregation, the contract, applicable law, available assets and the administrator’s or court’s decision. Identified custody assets may be returned, while pooled or unsecured claims may produce crypto, cash, a percentage dividend or nothing.
Can a recovery company get my crypto back?
No company can guarantee recovery or replace the official claim process. Be especially cautious of unsolicited contacts, advance fees and requests for passwords, two-factor codes, private keys or seed phrases. Use an independently verified lawyer only when the dispute or value justifies professional advice.
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How long will a crypto insolvency claim take?
There is no universal timetable. The Insolvency Service says distributions can take weeks, months or years. Delays may arise from asset tracing, identity checks, claim disputes, court approval, valuation and multiple distribution rounds.
Is filing a proof of claim free?
The official route may be free, including the US court filing routes highlighted in the March 2026 Southern District of New York warning. Other jurisdictions and optional lawyers or agents may charge. Verify fees through the court, trustee or administrator before paying anyone.
The Bottom Line
Bottom line: Find the exact failed entity and official case office, preserve complete account and blockchain evidence, determine whether the case treats you as a custody claimant, pooled customer or ordinary creditor, and file exactly as instructed before the deadline. Check compensation separately, expect that recovery may be delayed or partial, and never give a recovery caller money or wallet credentials without independent verification.
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