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First, check whether SmartThings offers a Change Wi-Fi network option for your washer. If it does not, reset the washer’s saved network information using the procedure for your model, then add the washer to SmartThings again and enter your current Wi-Fi password.
Try changing the network in SmartThings first
- Connect your phone to the new home Wi-Fi network and open the SmartThings app.
- Go to Devices, select the washer, open its menu and choose Settings.
- Look for Wi-Fi and then Change Wi-Fi network. Select the new network and follow the prompts to enter its password. Samsung says this in-app route requires the washer to be connected: Samsung SmartThings Wi-Fi network change instructions.
If the Wi-Fi setting or network-change option is missing, Samsung’s guidance is to reset the appliance’s network settings and reconnect it to the SmartThings account on the new network.
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Reset the washer’s saved network information if needed
For Wi-Fi-capable washers covered by Samsung’s U.S. instructions, the network reset is:
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- Press and hold Smart Control until AP appears, about 3 seconds.
- Press and hold Temp until OK appears, about 7 seconds. The display returns to AP.
- Turn the washer off. Samsung describes this as refreshing the washer’s Wi-Fi and network information for the next connection attempt: Samsung U.S. washer network reset instructions.
This procedure resets network information; it is not a general factory reset. Button names and sequences are not universal. Samsung’s French appliance guidance uses a different sequence, so if your panel does not show the expected indicators, stop and consult the manual for your exact model and market rather than trying other button combinations: Samsung France network reset guidance.
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Add the washer to SmartThings again
- In SmartThings, start the add-device flow and select the Washer category or the washer model, as prompted.
- Follow the app’s pairing instructions. Samsung’s setup guidance includes holding Smart Control until AP appears.
- When prompted, select your home Wi-Fi network and enter its current password. App screens can vary: Samsung SmartThings washer setup instructions.
If SmartThings still cannot connect
- Check the password. Confirm it by connecting another device to the same home network.
- Check Wi-Fi compatibility. Requirements vary by washer; Samsung notes that some appliances support only 2.4 GHz. Check the manual for your model rather than assuming it can connect to every band: Samsung appliance Wi-Fi requirements and troubleshooting.
- Improve the signal during setup. Keep the router close enough to the washer for a reliable connection while pairing.
- Escalate the right issue. Samsung advises reporting persistent connection problems through the app or contacting Samsung or your router provider, depending on whether the issue appears to be with the appliance or home network: Samsung Wi-Fi troubleshooting.
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