If you receive a notice saying information linked to you was exposed, do not assume that your Revolut account was entered or that your card was used. Open Revolut yourself, verify the notice with in-app support, check recent activity, and then take the action that matches what may actually be exposed.
Change your app passcode if another person may know it, freeze a card if its details may be compromised, report any unrecognized transaction immediately, and use Revolut’s lost-device process if your phone is missing or unsafe. Never give a caller or message your passcode, PIN, password, or verification code.
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What a data-breach notice does—and does not—prove
A data-exposure notice can mean that personal details held by a company, partner, service provider, or other third party were disclosed. It is not, by itself, proof that Revolut’s systems were breached, that somebody signed in to your account, or that your payment-card number was included. The notice may not identify the affected data clearly, and official guidance reviewed for this article does not establish a particular Revolut incident, incident date, affected country, or customer data category.
Treat the message as a warning that deserves verification, not as evidence of a completed account takeover. An attacker who knows your name, address, phone number, or other personal details can sound convincing while still having no access to your Revolut account. Your first job is to establish whether the message is genuine and whether your account shows any sign of access.
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What to do in the first 15 minutes
- Open Revolut directly. Launch the app from your normal device, or type the official Revolut address yourself. Do not use a link, phone number, QR code, or attachment supplied in an unexpected email, text, or call.
- Contact support through in-app chat. Ask whether the notice is genuine, what information was involved, and whether Revolut sees suspicious access or transactions. Menus and support availability differ by country, so use the support option shown inside your own app.
- Refuse requests for secrets. Do not disclose your password, app passcode, card PIN, one-time verification code, or security code. Stop the conversation if a supposed agent pressures you to act immediately or asks you to move money.
- Review account activity. Check recent card payments, transfers, cash withdrawals, profile changes, and device or sign-in alerts. Record anything you do not recognize, including the date, amount, merchant or recipient, and currency.
- Contain the specific risk. Change the app passcode when someone may know it. Freeze a card when its details may have been exposed. Report an unauthorized transaction through its in-app help or fraud route.
This sequence separates a possible exposure from confirmed account misuse. It also preserves evidence for Revolut’s fraud team without putting your credentials in front of an impersonator.
Choose the response that matches the evidence
| What may have happened | Immediate action | What to verify next |
|---|---|---|
| Personal information appears exposed, but there is no suspicious activity | Verify the notice in in-app chat and monitor the account | Ask which data category was involved and stay alert for impersonation attempts |
| Your app passcode or other credentials may be known | End contact with the suspected scammer and change the app passcode | Check for unfamiliar access, transfers, card activity, or profile changes |
| Card details may have been exposed | Freeze the affected card in the app or web app | Ask support whether additional card action is appropriate; review attempted and completed payments |
| An unrecognized transfer or payment appears | Open the transaction, select the help or fraud-reporting option, and contact in-app support | Keep the case details and respond to requests for supporting information |
| Your phone is lost, stolen, or potentially compromised | Use the lost-device workflow to sign out linked devices, freeze cards temporarily, and change the passcode | If you cannot sign in, complete the lost-device report and identity-verification process |
These branches are not mutually exclusive. For example, a stolen phone and an exposed card require both the lost-device process and card controls.
How to verify a suspicious notice safely
Use only a session you started yourself
Open the Revolut app from your device’s app list. If you use the web app, enter the address yourself rather than following a message link. In support chat, paste the wording of the notice or describe its sender, date, and requested action. Do not forward sensitive attachments or screenshots that reveal full card numbers, passcodes, or verification codes.
Ask precise questions
Ask support whether the communication came from Revolut, which customer information was involved, whether payment-card details were included, and whether Revolut has identified access to your account. Also ask whether a card freeze, passcode change, or replacement is recommended for your situation. The answers may depend on your country and the particular service involved.
Assume an unsolicited contact is untrusted
A caller who knows personal facts about you is not automatically legitimate. Revolut’s US suspicious-contact guidance says it will not ask customers to share verification or security codes over the phone, and says a call should be booked and confirmed in advance. End an unexpected call and verify it in the app instead.
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How to change your Revolut app passcode
Change the app passcode promptly if another person may have seen it, if you entered it into a suspicious screen, or if your device was briefly out of your control. The passcode protects access to the Revolut application; it is separate from a card PIN.
- Open Revolut directly and sign in only through the normal app or web process.
- Open the profile or settings area and select the security or passcode control. The exact label and location can vary by market and app version.
- Create a new passcode that is not reused on your phone, email, banking, or other services. Do not choose a number an attacker could infer from your birthday or a leaked profile.
- After saving it, review recent activity and contact in-app support if you saw an unfamiliar session, transfer, card payment, or account change.
If you suspect that the device itself is monitored, changing the passcode on that device may not be enough. Move to a device you trust, update its operating system, and use Revolut’s lost-device guidance when the original phone is lost, stolen, or unsafe.
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Freeze a card when its details may have been exposed or when you see an unfamiliar attempted payment. In Revolut’s card guidance, payments attempted while a card is frozen will fail. You can unfreeze it through the same card controls after support helps you decide whether the risk has been resolved.
Freeze the affected card
- Open the Revolut app or web app directly.
- Open the card controls and select the affected physical or virtual card.
- Choose the freeze option and confirm that you selected the right card.
- Check recent and pending transactions, then contact in-app support with the notice details.
A freeze is a containment step, not a finding that fraud occurred. Do not freeze every card automatically after a general personal-data notice if there is no indication that card details were involved. Conversely, do not leave a possibly exposed card active merely because no completed fraudulent payment has appeared yet.
Unfreeze only after checking
If support confirms that card details were not involved, or you have resolved a false alarm, use the same controls to unfreeze the card. If details may have been copied, ask support whether the card should be replaced rather than repeatedly freezing and unfreezing it. The available replacement process and timing can vary by country.
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How to report an unauthorized transaction
Report an unfamiliar transfer or card transaction as soon as you find it. Do not wait for a caller to “help” you and do not send money to a supposedly safe account.
- Open the suspicious transaction in the Revolut app.
- Select Get help, the fraud option, or the equivalent transaction-support control shown in your market.
- State that you do not recognize the transaction and provide the date, amount, merchant or recipient, and any relevant message or contact.
- Use in-app chat for follow-up and keep the case number or other case information in a secure record.
- Respond promptly if the fraud team requests additional details. Revolut says this can include a police report number.
Preserve related emails, texts, call records, and screenshots, but redact passwords, passcodes, PINs, and full verification codes before sharing anything. If a transaction is pending, report it through the same route and ask support what further action is available; do not assume that a pending entry has settled or that a completed entry will reverse automatically.
What to do if your phone is lost, stolen, or unsafe
A compromised device creates a different level of risk from an exposed name or email address. Revolut’s lost-device guidance describes a workflow available in the app or web app that can sign out linked devices, freeze cards temporarily, and change the app passcode.
- Use a trusted device to open Revolut, or use the web app if you still have access.
- Start the lost-device process and sign out linked devices.
- Freeze cards temporarily and change the app passcode.
- Review transfers, card activity, and account changes after access is secured.
- If you cannot access the account, submit the lost-device report and complete the identity-verification process requested by Revolut.
Do not disclose a verification code to someone who offers to “recover” the account by phone or message. Use only the verification steps presented inside Revolut’s own recovery flow.
How to handle follow-on impersonation attempts
Data exposure often creates an opportunity for targeted social engineering. An impersonator may quote your name, address, phone number, a partial card reference, or the wording of the breach notice. Those details can be stolen or obtained elsewhere; they do not authenticate the caller.
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- End unexpected calls and start a new support conversation in the Revolut app.
- Do not click an unsolicited link, open an unexpected attachment, or install software at a caller’s request.
- Never share passwords, passcodes, card PINs, or one-time verification and security codes.
- Do not approve a login or payment notification you did not initiate.
- Keep the original message and caller details for the in-app fraud report.
Revolut’s US help guidance states: “Revolut will never ask you to make any payments or ask you to share any verification or security codes over the phone, or call you without booking the call and confirming it with you in advance.” Treat that statement as a practical test: an unexpected demand for a code or payment is a reason to stop, not a reason to comply quickly.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Monitoring after you secure the account
Continue checking activity after the initial response. Review new card payments, transfers, cash withdrawals, and security notifications at intervals that are practical for you, and inspect pending items as well as completed ones. Keep support-chat updates and case references together so you can answer follow-up questions consistently.
Pay attention to changes you did not make, such as a new linked device, altered personal details, a changed phone number, or a new beneficiary. If any appears, report it in-app immediately and explain that it may indicate account access. Do not close a case merely because a card freeze stopped one attempted payment; the underlying credentials or device may still be at risk.
Common mistakes to avoid
Assuming the notice means Revolut was breached
Only Revolut can confirm what its own systems and records show. Verify the specific notice in-app instead of repeating an unverified claim to other people or on social media.
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Replacing every card automatically
A general personal-data exposure does not establish that card details were included. Freeze a card when its details may be compromised and ask support whether replacement is warranted.
Sharing a code to prove your identity
Legitimate support should not require you to read a verification or security code to an unsolicited caller. Keep codes inside the sign-in or recovery flow you initiated.
Waiting for a completed loss
Report suspicious transfers and payments promptly. Early reporting gives the fraud team the clearest timeline and lets you provide the requested information while records are available.
Using a potentially unsafe phone to fix the problem
If the phone is lost, stolen, or suspected of compromise, use a trusted device and the lost-device workflow rather than relying only on a passcode change on the exposed phone.
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The official guidance behind these steps comes from Revolut help pages for the United States, Belgium, Brazil, and India. Their menu names, support channels, card controls, and recovery requirements may differ from those shown in another country. The US fraud pages describe in-app reporting and passcode changes after suspected access; Belgium’s lost-device guidance covers linked-device logout and temporary card freezes; Brazil’s card guidance explains freeze and unfreeze behavior; and India’s prevention guidance emphasizes avoiding impersonation links and refusing to share PINs, passwords, and passcodes.
Use the controls displayed in your own app and follow the instructions from in-app support. Do not rely on a country-specific menu path, reimbursement promise, legal deadline, or incident description unless Revolut gives it to you for your jurisdiction.
Quick Recap
A compact recovery checklist
- Open Revolut directly and verify the notice in in-app chat.
- Do not click unexpected links or share passwords, passcodes, PINs, or verification codes.
- Check transfers, card payments, withdrawals, linked devices, and account changes.
- Change the app passcode if access may have been exposed.
- Freeze a card if its details may be compromised; remember that attempted payments on a frozen card fail.
- Report every unrecognized transaction through its in-app help or fraud path.
- Use the lost-device workflow if your phone is missing, stolen, or unsafe.
- Keep monitoring and follow the case through in-app chat.
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