The Tool Desk
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What to do in the first hour
- Stop the loss. Do not send another payment, “refund,” tax, verification fee, or deposit. Avoid arguing with or warning the person; continued contact can create more risk.
- Preserve what is still visible. Capture the profile and conversation before blocking, deleting, reporting, or changing settings. Save more than one format when possible.
- Contact the payment provider immediately. Call the bank, card issuer, wire service, payment app, or cryptocurrency service using a verified number or its official app. Ask about a recall, freeze, chargeback, fraud review, or other recovery option.
- Secure the originals. Copy the files to a protected location and do not annotate, crop, translate, or rename the only copy.
- Report after preservation. Report the account to the platform, file an IC3 complaint, report to the FTC at ReportFraud.ftc.gov, and make a local police report when appropriate.
If there are threats, identity theft, a large loss, or immediate danger, contact law enforcement and your financial institution without waiting for a perfect evidence package.
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The scale is significant: the FTC said nearly 70,000 consumers reported romance-scam losses of $1.3 billion in 2022. In that same reporting, 40% said the contact began on social media and 24% said gift cards were used. Those figures describe reports received by the FTC, not every scam that occurred.
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Make an archival capture that identifies the account as a person or system would see it. Record the date and time, including your time zone if it matters to the investigation.
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Profile fields to save
- Display name and exact username or handle.
- Profile URL, account ID, or other platform identifier.
- Profile photograph and any banner images.
- Bio, claimed occupation, claimed location, age, relationship status, and other assertions.
- Linked social accounts, websites, email addresses, phone numbers, wallet addresses, and payment handles.
- The platform name, the device and operating system used, and the account you used to view the profile.
- A timestamp for each capture.
Take a full-page or scrolling capture where the platform allows it, then make close-up captures of identifiers and images. Do not crop away the username, URL, timestamp, or surrounding context in the archival copy. If the profile changes, create a new capture and record what changed; never overwrite the earlier file.
Preserve the conversation in context
Save messages before and after the first money request. The surrounding exchange can show how trust was built, what promises were made, and whether the sender later claimed a refund, tax, fee, or additional deposit.
- Take screenshots that show the sender, message text, date or time, and conversation identity.
- Use the platform’s export or download function if one exists.
- Keep voice notes, photographs, videos, attachments, call logs, and links.
- Copy wallet addresses, QR-code destinations, payment handles, and telephone numbers exactly.
- For email, retain the original message with complete headers, not only a forwarded or printed copy.
IC3 identifies electronic web pages, chat transcripts, telephony logs, hard-drive images, financial receipts, and preferably electronic email copies with full headers as useful evidence. The FBI likewise tells financially motivated sextortion victims to save profiles or messages because they may help identify and stop the predator.
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Build a payment record that an investigator can follow
Create one chronological transaction table. Use one row per attempted or completed payment, including payments that were later reversed.
| Field | What to record |
|---|---|
| Date and time | When you authorized or attempted the payment, with time zone where known |
| Amount and currency | Original amount, currency, and any conversion shown by the provider |
| Method | Bank transfer, card, wire, payment app, gift card, cash, money order, prepaid card, or cryptocurrency |
| Recipient | Name shown by the institution, account or payment handle, phone number, email, wallet address, or gift-card destination |
| Reference | Confirmation, authorization, wire, transfer, order, or cryptocurrency transaction ID |
| Institution | Bank, card issuer, wire company, payment app, exchange, wallet service, or retailer |
| Evidence files | Names of the statement, receipt, message, screenshot, or export that supports the row |
| Status | Pending, completed, rejected, reversed, frozen, disputed, or refunded |
Keep both the request and the result
Preserve the message asking for money beside the payment confirmation. Retain bank and card statements, wire confirmations, canceled checks, money-order or prepaid-card receipts, cryptocurrency transaction IDs and wallet addresses, gift-card numbers and receipts, payment-app receipts, and emails or texts containing payment instructions. IC3 specifically asks for account information, transaction dates and amounts, recipients, and total loss, along with these types of receipts and communications.
Do not send investigators your account password or recovery codes. If a receipt contains unrelated transactions or another person’s private information, ask the investigator or provider how to redact a working copy while retaining the untouched original.
Use more than one preservation format
No single format is universally sufficient. Screenshots are easy to understand but can omit searchable text or metadata. Exports may retain more structure but depend on the platform’s implementation. Paper copies are useful in a meeting but lose interactive context. Preserve multiple forms when feasible.
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| Method | Strengths | Limitations and precautions |
|---|---|---|
| Screenshots or screen recordings | Show the visible sender, timestamp, profile, URL, and surrounding interface; easy to share | Can omit hidden metadata, be difficult to search, and may not establish authenticity by themselves; keep uncropped originals |
| In-app export or download | Often preserves conversation order and searchable text; may include attachments or account identifiers | Availability and contents vary by platform; export immediately and retain the platform’s original file |
| Original email files | Can retain complete headers, routing data, and attachments | A printout or forwarded copy may omit headers; keep the original message file |
| Paper copies | Useful when handing a chronological packet to an investigator | Not searchable and usually lacks metadata; use as a working or meeting copy, not the sole archive |
| Screen recording | Shows navigation through a profile or conversation and can document disappearing content as it appears | Large files and sensitive audio or images require strict access control; preserve still captures as well |
IC3 accepts printed or electronic copies, but its guidance favors electronic copies and asks that printed emails include full headers. Follow the receiving agency’s instructions if they request a particular file type.
Keep originals intact and make working copies
Create an originals folder
Put the first exports, screenshots, downloaded emails, receipts, and statements in an “originals” folder. Do not highlight, translate, crop, rotate, compress, or add notes to those files. Make a separate working copy for a timeline, redactions, or explanatory labels. This is a practical organization method, not a legal certification.
Use a consistent index
A simple index lets an investigator connect a message to a payment. For example, a filename can follow this pattern:
2026-10-16_1430_platform_username_message.pngRecord the file name, what it contains, the capture date and time, platform, device, and any relevant change. Keep a dated chronology that points to the supporting file rather than rewriting the message in your own words.
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Store a second copy in a separate secure location with access controls. Because these records can contain identity, account, financial, or intimate information, avoid public links and open shared folders. Use encryption or the strongest access protection available to you, and do not give a scammer access while attempting to preserve evidence.
Do not destroy the source prematurely
If it is safe to leave the account and conversation in place, do not delete them before capture. Do not continue engaging to obtain more evidence. Safety and stopping further loss take priority over collecting a more complete record. The Department of Justice victim framework discusses instructing victims not to delete cellphone material while prosecutors identify relevant evidence, and IC3 instructs complainants to retain original documentation and communication logs.
Report in an order that protects recovery options
- Financial institution or payment service: Ask immediately about recall, freeze, chargeback, fraud review, or cryptocurrency tracing options. Use only a verified telephone number or official app. Give the transaction IDs, dates, amounts, recipient details, and the message containing the payment request.
- Platform: Report the dating, social, messaging, or gaming account. Attach only what the platform requests and save the case or ticket number. Do not assume reporting removes the need to preserve your own copy.
- IC3: File a complaint with the scammer’s names and identifiers, profile URLs or IDs, communication methods, payment destinations, transaction details, total loss, and screenshots or exports. IC3 says the accuracy and completeness of a complaint affect its ability to act.
- FTC: Submit a report at ReportFraud.ftc.gov. The FTC says reports help investigators identify scammers and stop them.
- Local police: Report when appropriate, especially for a large loss, threats, identity theft, or continuing contact. Give investigators indexed working copies or originals as requested, and keep your own copies.
- After preservation and reporting: Block the account, change reused passwords, enable multifactor authentication, review account-recovery details, and monitor financial and credit accounts. The FBI advises victims to stop all contact.
When speaking with an investigator, explain how you collected each item: which device and account you used, when you captured it, whether it was exported or photographed, and whether the profile later changed.
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What to do when messages are disappearing
Tell every reporting agency that the conversation is ephemeral, auto-deleting, or already disappearing. Provide the platform name, account identifier, profile URL or ID, dates and approximate times, and why preservation is urgent.
Under 18 U.S.C. §2703(f), a governmental entity may request that an electronic-communications or remote-computing provider preserve records and other evidence while legal process is obtained. The initial preservation period is 90 days and can be renewed for another 90 days. This mechanism is ordinarily used by investigators or lawyers, not directly by a victim. Your role is to alert the reporting agency quickly and give it precise identifiers.
FTC and DOJ guidance recognizes that preservation responsibilities can apply to collaboration tools and ephemeral messaging when an investigation or litigation is pending. A preservation request does not guarantee that deleted content can be recovered, and a platform is not required to restore every deleted message for a private complainant.
Capture public web pages without exposing private conversations
For a public profile page, payment portal receipt, or other web page that you are authorized to view, use a normal browser first: sign in only through the legitimate site, open the page, verify the visible URL and account identifier, and save a full-page capture plus a copy of any downloadable record. Do not paste private messages, passwords, recovery codes, or payment credentials into an unfamiliar capture service. Keep the browser capture and the original download together.
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Troubleshooting and recovery
The account disappeared before you captured it
Save any notification, email, cached URL, username, phone number, wallet address, or payment handle you still have. Tell the platform, financial institution, IC3, FTC, and police that the account was deleted or blocked and provide the approximate dates. Ask the reporting agency to consider a provider-preservation request.
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Take screenshots of the missing range, save attachments separately, and note the export date and what was absent. Do not edit the export to fill gaps. Provide both the incomplete export and the index describing the gap.
Timestamps do not match
Record the time zone and device clock shown when you captured the item. Platforms may display local time while a receipt uses UTC. Keep the original display and explain the difference rather than changing timestamps in the file.
The payment is pending
Contact the provider immediately with the pending confirmation number and request a fraud hold or recall if available. Preserve the pending screen and later status changes as separate files.
You already blocked the scammer
Do not unblock solely to collect more evidence. Save what remains in notifications, email, device backups, exports, and payment records, then report that the account was blocked before complete capture. Ask the platform or investigators about preservation.
You are asked to send originals
Ask whether a secure upload is available and retain a copy before transfer. If an agency needs the original device or a forensic image, obtain a receipt and document what was provided. Never send your only copy through ordinary email.
A capture contains private information about another person
Keep the untouched original secured, create a redacted working copy only when requested, and ask the recipient what must be removed. Do not publish the material or post it to social media.
Frequently asked questions
Can screenshots alone prove that a profile or message is authentic?
No. Screenshots show what was visible on your device but do not, by themselves, establish authorship or prevent later questions about editing. Preserve exports, original email files with headers, payment-provider records, and the collection details so an investigator can assess the complete set.
How long should I keep my copies?
The cited authorities do not set a universal retention period for a victim’s personal copies. Keep the originals and working copies until the financial institution, investigators, prosecutor, or attorney tells you they are no longer needed, while maintaining secure access controls.
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Can I request the platform’s records myself?
You can report the account and ask the platform what data-export or support process is available, but formal provider preservation is ordinarily requested by investigators or lawyers under applicable legal process. Tell the reporting agency immediately when content is ephemeral and provide exact account identifiers and dates.
Frequently Asked Questions
What if the scammer is threatening me with intimate images?
Stop contact, preserve the profile and messages without forwarding them publicly, and report the threats to law enforcement and the platform. The FBI advises victims of financially motivated sextortion to save profiles or messages that may help identify the predator.
Should I print every page before reporting?
No. Use electronic originals and exports where possible, then make a clearly labeled paper packet only if an investigator requests or prefers it. Printed emails should include complete headers.
What information should I give a cryptocurrency investigator?
Provide the transaction ID, sending and receiving wallet addresses, exchange or wallet-service details, date, amount and currency, the message containing the payment instructions, and any follow-up claiming a refund, fee, tax, or additional deposit.
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