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The app is the current authority for prices, available menu items, customization choices, pickup methods and delivery options at the restaurant you select. Those details can differ by location and date.
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What you need before placing a mobile order
You need the Chick-fil-A App, a selected restaurant, a payment method accepted in the app, and a pickup or delivery destination. You can browse before deciding, but the restaurant must be selected before the app can show the menu, local availability, prices and fulfillment choices that apply to your order.
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Outbyte PC Repair FREEClear out junk files and repair common Windows errorsFree Scan →Outbyte Driver Updater FREEScan for outdated or missing drivers - takes under a minuteDriver Scan →- Choose the restaurant carefully. A nearby location may have different hours, menu availability, pickup lanes or delivery providers than another location.
- Check the fulfillment choices. The app may offer carryout, curbside, dine-in, drive-thru, Mobile Thru or delivery. The list is location-specific.
- Allow location access when useful. For curbside and carryout, location services can let Chick-fil-A detect that you are approaching and begin preparation at an appropriate time. You can still follow the app’s instructions without relying on geofencing.
- Review the total before submitting. Add-ons can cost extra, and delivery orders can include higher menu prices and additional fees.
How to place a Chick-fil-A mobile order
1. Open the app and select a restaurant
Open the Chick-fil-A App and choose the restaurant where you want to order. The selected location controls the menu, prices, customization controls, estimated wait and available fulfillment methods. If you are ordering for later pickup or delivery, confirm that the location serves the address or destination you intend to use.
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2. Tap Mobile order
Start the mobile-order flow and choose how you will receive the food. Depending on the restaurant, you may see carryout, curbside, dine-in, drive-thru, Mobile Thru or delivery. Select the method that matches where you will actually arrive; changing your plan after submission may require help from the restaurant.
3. Add menu items
Browse the menu and tap an item to open its details. Select the quantity, then inspect the available ingredient, sauce and add-on controls. The enhanced ordering experience uses tap-to-add and tap-to-remove controls. Add an ingredient or sauce by tapping its add control, or remove an offered ingredient with the remove control.
4. Customize each item
Make changes on the individual item screen rather than assuming that a note will be interpreted as a custom order. The controls shown for that item are the choices the selected restaurant exposes in the app. Some items have several options; others show No customizations.
5. Review the item and price
Before adding the item to your order, check the displayed ingredients, removals, additions, quantity and any add-on charge. Customization and pricing are item- and restaurant-specific, so an option available for one sandwich may not be available for another. Repeat this review for every item in a multi-item order.
6. Select the timing or destination shown
For pickup, follow the app’s available arrival instructions. For delivery, tap Deliver to me, confirm the delivery address, choose an available provider and select the offered delivery time. Delivery options can include Chick-fil-A Delivery or DoorDash, depending on the participating restaurant.
7. Pay and submit
Confirm the order summary, payment method, pickup or delivery details and final total. Submit only after checking that the restaurant and fulfillment method are correct. Once submitted, keep the order confirmation available in the app in case a team member needs to verify it.
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8. Save a repeat order if you use it often
Chick-fil-A One members can save favorite items and reorder customized meals. Saving a favorite is useful for a regular breakfast, lunch or family order, but check the current restaurant menu each time because availability and customization choices can change.
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Choosing the right pickup or delivery method
| Method | What happens | What to check |
|---|---|---|
| Carryout | Place the order in the app and enter the restaurant to collect it. | Follow the app’s estimated wait and pickup instructions. |
| Curbside | Park in the designated curbside area and follow the app’s arrival instructions. | Enable location services if you want geofencing to detect your approach; spaces and availability vary by restaurant. |
| Dine-in | Order ahead, then eat at the selected restaurant. | Confirm that dine-in is offered at the chosen location. |
| Drive-thru | Join the regular drive-thru line and tell a team member, in person or at the speaker, that you placed an app order. | Use the standard drive-thru unless the app specifically offers Mobile Thru. |
| Mobile Thru | Use a dedicated drive-thru lane for app orders, scan the app’s QR code on arrival and pull forward for handoff. | It is available only at participating restaurants and must be selected as the destination in the app. |
| Delivery | Choose Deliver to me, select a participating restaurant and an available delivery provider, then choose a delivery time. | Menu prices are higher than in-restaurant prices and additional delivery fees can apply. |
How to pick up a mobile order
Standard drive-thru pickup
- Enter the regular drive-thru line at the restaurant selected in the app.
- At the speaker or when you reach a team member, say that you placed a mobile order through the Chick-fil-A App.
- Provide whatever order confirmation information the team member requests and follow the lane instructions.
- Check the bags and drinks before leaving, especially when the order includes removals, sauces or multiple customized items.
A standard drive-thru mobile order does not automatically give you access to a separate lane. The dedicated option is Mobile Thru, and it appears only where that program is offered.
Mobile Thru pickup
Chick-fil-A describes Mobile Thru as “a fully dedicated lane in the drive-thru for guests who place their order ahead using the Chick-fil-A® App.” If Mobile Thru appears when you choose a destination, select it before submitting the order.
- Drive to the participating restaurant and follow signs for the Mobile Thru lane.
- Open the order in the app and scan the displayed QR code when instructed.
- Pull forward as directed for the handoff.
- Verify the order before departing.
In a 2023 rollout report, Chick-fil-A said 85% of customers who used Mobile Thru were likely to use it again and 90% said the experience went smoothly. Those are company-reported results, not a guarantee for every restaurant or visit.
Curbside pickup
- Choose curbside during the mobile-order flow.
- Drive to the restaurant and park in the marked curbside area.
- Use the app’s arrival instructions. If location services are enabled, geofencing may detect your approach and help start preparation at an appropriate time.
- Wait for the team member to bring the order, then confirm the items and drinks.
The app also provides an estimated wait. Curbside spaces, operating procedures and the timing of handoff are restaurant-specific.
Carryout or dine-in
For carryout, enter the restaurant and follow signs or app instructions for mobile-order pickup. For dine-in, select the dine-in option offered by that restaurant and use the instructions shown after submission. Do not assume that every location supports both options.
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How customization works in the app
Use the controls shown for the selected item
Tap an item to reveal its customization controls. Chick-fil-A’s enhanced ordering experience is built around tap-to-add and tap-to-remove choices for ingredients, sauces and other offered add-ons. The available controls are tied to both the item and the restaurant.
- If an ingredient has a remove control, you can request it without that ingredient.
- If an add-on appears with a price, the app will include that charge in the item or order total.
- If the screen says No customizations, the app does not offer an in-app change for that item at that location.
- Customization options can differ between restaurants and can change over time.
Extra pickles, sauces and other add-ons
Extra pickles or a different sauce can be ordered only when the selected item and restaurant expose that choice in the app. Open the item, look through the available add-ons or sauce controls, tap the desired option, and verify the quantity and price before adding it to the order. If the option is not listed, the app does not provide a reliable way to request it as part of that item.
Cooking-time changes are not available
Chick-fil-A says customers can no longer alter cooking times through the ordering experience. Customization controls apply to the ingredients and add-ons that the app presents; they do not provide a way to set a longer or shorter cooking time.
Why one item is flexible and another is not
Chick-fil-A says salads, sandwiches and breakfast items tend to offer the most flexibility, but that is a general pattern rather than a promise. The item screen for the selected restaurant is the authority. A sandwich may expose several ingredient changes while a side, drink or limited-time item may expose few or none.
Does Chick-fil-A have a secret menu?
Chick-fil-A has no official secret menu. Guests can combine or customize items that the app exposes, but a particular off-menu combination is not guaranteed. Whether a restaurant can make an unusual request depends on its ingredients, procedures, staffing and local availability.
The practical approach is to start with an item in the app and use only the listed add, remove and sauce controls. If a combination is not represented there, ask the restaurant before relying on it, and understand that the team may not be able to prepare it.
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Delivery: what changes compared with pickup
- Tap Deliver to me in the app.
- Select a participating restaurant that serves your address.
- Choose the delivery provider shown for that restaurant, such as Chick-fil-A Delivery or DoorDash.
- Select an available delivery time.
- Review the delivery total, including menu-price differences and any additional fees.
- Check out and monitor the order in the app.
Delivery availability varies by location. Delivery menu prices are higher than in-restaurant prices, and additional fees can apply. The provider, delivery time and charges shown at checkout are the terms for that transaction.
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Rewards, favorites and dietary preferences
Chick-fil-A One points
Chick-fil-A One members can earn points on qualifying app purchases. The current rewards page states that members earn 10 points per dollar on qualifying purchases, with example rewards beginning at 200 points. Qualifying rules and reward availability are controlled by the current program terms, so review the account screen before assuming that a particular purchase will earn points.
Using the app also lets members save favorites and reorder customized meals. Reordering is faster, but the app still applies the current restaurant’s menu, prices and availability.
Dietary Preference Center
The Dietary Preference Center offers filters for gluten-sensitive, dairy-sensitive, vegetarian, sodium-conscious, carb-conscious and high-protein preferences. These icons describe standard preparation. A custom change does not automatically update the dietary icons or convert a menu item into a medically safe meal.
If you have a food allergy or a medically required diet, verify ingredients and preparation with the restaurant before ordering. Shared kitchens, substitutions and preparation practices can affect risk, and the app’s preference filters are not a substitute for that conversation.
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Repair common Windows errors and clear accumulated junk for a smoother, more stable PC - no reinstall needed.Free scan · no reinstallHow Chick-fil-A’s wait estimates and geofencing work
For curbside and carryout, the app can show an estimated wait and may use geofencing to detect when you are approaching. In a 2023 report covering a test at 100 restaurants, Chick-fil-A said the system reduced average customer waits by one to two minutes and made estimated wait times accurate more than 90% of the time.
Those figures describe Chick-fil-A’s test and do not promise the same result at every location. Traffic, order volume, staffing, weather and the complexity of customized orders can affect the actual handoff.
What to do when an order or customization goes wrong
The option you want is missing
Confirm that you selected the intended restaurant and item. If the app still shows No customizations or does not list the ingredient or sauce, that choice is not available through the app for that transaction. Choose a listed alternative or contact the restaurant before submitting.
The total is higher than expected
Open each item and check for paid add-ons, then review the order-level charges. Delivery orders can have higher menu prices and additional fees. Remove an unwanted add-on or switch to a pickup method if that better fits your budget.
You are at the restaurant but cannot find the order
Verify that you are at the same location selected in the app and that the order was submitted rather than left in the cart. For a regular drive-thru, tell the team member that it is an app order. For Mobile Thru, use the marked lane and scan the QR code. For curbside, park in the designated area and follow the arrival instructions.
The pickup method is unavailable
Return to the fulfillment-method screen and check the choices for that restaurant. A location may offer drive-thru but not Mobile Thru, or delivery only during certain periods. Select an available method rather than assuming that a nearby restaurant supports the same service.
A customized item is not prepared as requested
Show the order confirmation to a team member and identify the specific item and change. Reviewing the confirmation is especially important when several items have similar names or when a removal or paid add-on was included.
Quick Recap
A quick decision guide
- Choose standard drive-thru when you want drive-thru pickup and Mobile Thru is not shown.
- Choose Mobile Thru when the selected restaurant offers the dedicated lane and you want to scan in rather than use the regular line.
- Choose curbside when you can park and want the order brought to your vehicle.
- Choose carryout when you are already going inside and do not need vehicle handoff.
- Choose dine-in when the restaurant offers it and you plan to eat there.
- Choose delivery when convenience matters more than pickup pricing and the address, provider, fees and delivery time work for you.
Final checklist before you submit
- Confirm the restaurant location.
- Confirm the selected pickup or delivery method.
- Check every item, quantity, removal, addition and sauce.
- Look for add-on charges.
- Review the pickup instructions or delivery address and time.
- Check the final total and payment method.
- Submit the order and keep the confirmation available for pickup.
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
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