Windows Store error 0x80070422 usually means the Windows Update service is disabled or stopped. Turn that service on, start it, restart Windows, and then retry the Store download. This is the direct fix documented by Microsoft for the code, which it identifies as ERROR_SERVICE_DISABLED.
The wording “8×80070422” is a typo; the Windows error code is 0x80070422. If enabling Windows Update does not solve the problem, work through the Store update, cache, app-repair, registration, network, and policy checks below.
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What error 0x80070422 means
Microsoft defines 0x80070422 as ERROR_SERVICE_DISABLED. Its guidance says the Windows Update service has stopped working or is not running. In practice, Microsoft Store downloads and app updates can fail when the Store cannot reach the Windows Update endpoints it needs for installation and servicing.
The code does not, by itself, prove that the Store application is damaged, that Windows is infected, or that a particular app is defective. It identifies a service-state problem first. There is no authoritative percentage showing how many Store failures are caused by this code, so treat the service check as the documented first step rather than a guarantee that every Store failure has the same cause.
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The instructions apply to supported Windows 11, Windows 10, Windows 8 and Windows 7 installations, although wording and Settings locations vary by edition. Use an administrator account for service changes.
Start with the Windows Update service
- Press Win + R to open the Run dialog.
- Type
services.msc, then press Enter. Approve User Account Control if Windows asks. - In the Services list, locate Windows Update. The list is alphabetical, so scrolling to the W section is usually fastest.
- Double-click Windows Update to open its Properties window.
- Open the Startup type menu and select Automatic.
- Read the Service status line. If it says Stopped, select Start.
- Select Apply, then OK to save the change.
- Restart the PC. After signing in, open Settings > Windows Update (or Settings > Update & Security > Windows Update on many Windows 10 systems) and select Check for updates.
Try the Microsoft Store again only after Windows has restarted and the update check has completed. A restart clears a service state that may remain in memory even after its startup setting changes.
If Windows Update is already running
If the Properties window already shows Running and Automatic, do not repeatedly change the setting. Select Stop, wait a few seconds, select Start, and then restart Windows. If the service immediately stops again, continue with the failure branches below instead of forcing it repeatedly.
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A disabled control, an “Access is denied” message, or a service that stops immediately usually points to one of three conditions: an administrator or organization policy is enforcing the state, another Windows servicing problem is present, or system files needed by the service are damaged. The Services console may also show a more specific error number; record it before closing the dialog.
- Work-managed computer: Company, school, or domain policies can deliberately control Windows Update. Do not override those settings; ask the administrator whether Store installation is allowed.
- No administrator rights: Sign in with an administrator account or ask the device owner to perform the change. Changing the startup menu without permission will not bypass the restriction.
- Service starts, then stops: Restart once, install any pending Windows updates, and test again. Persistent stops require Microsoft support or an administrator-led repair rather than registry-cleaning software.
- Service is missing or the console fails: This is broader than a Store cache issue. Note the Windows edition and the exact message, then use Microsoft Support, especially if other Windows services are also absent.
Install pending Windows updates
The Store depends on Windows Update endpoints for app installation and updating. A partially serviced Windows installation can therefore leave the Store unable to download even after the service is enabled.
- Open Settings > Windows Update on Windows 11. On many Windows 10 installations, open Settings > Update & Security > Windows Update.
- Select Check for updates and allow required updates to download and install.
- Restart whenever Windows requests it. Repeat the check until no additional restart is pending.
- Open Microsoft Store and select Library, then Get updates. Leave the Store open while its app updates are processed.
If Windows Update reports an error of its own, resolve that error first. A Store retry cannot complete while the underlying servicing stack is still blocked.
Decide whether one app or the whole Store is affected
Scope narrows the diagnosis. If only one app fails, repair that app before changing system-wide settings. If the Store cannot open, search, or update any app, focus on the service, cache, registration, network, and policy checks.
| Observed symptom | Most useful next check | Why |
|---|---|---|
| Every Store download shows 0x80070422 | Windows Update service and Windows Update status | The code directly identifies a disabled or stopped service. |
| Store opens, but one app will not install | Repair, reset, or reinstall that app | The fault may be limited to the app package or its local data. |
| Store opens but will not update any apps | Windows updates, then Store Library > Get updates | Store servicing and Windows servicing may both be behind. |
| Store does not open at all | wsreset.exe, then network and registration checks |
A cache or registration problem can prevent the Store interface from launching. |
| Only work or school devices fail | Organization policy, proxy, and firewall review | Endpoint access may be intentionally restricted. |
Repair or reset the affected app
Windows can repair an app without deleting its local data, or reset it when repair is insufficient. Resetting can remove the app’s sign-in state, preferences, and locally stored data, so use it only after trying Repair.
- Open Settings > Apps > Installed apps. On some Windows versions the page is called Apps & features.
- Find Microsoft Store if the Store itself is failing, or find the individual app that will not install or update.
- Open the app’s menu (often shown as three dots) and select Advanced options.
- Select Repair and wait for Windows to finish. Test the app.
- If the problem remains, return to the same page and select Reset. Confirm the warning, then sign in again if the app asks.
- If the app still fails and it can be removed safely, uninstall it and reinstall it from Microsoft Store after Windows Update is working.
Do not reset every Store app indiscriminately. Target the package that shows the failure so that unrelated app data is not removed.
Reset the Microsoft Store cache with wsreset.exe
A damaged Store cache can block the Store even when Windows Update is running. The built-in cache reset does not require downloading a utility.
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- Press Win + R.
- Enter
wsreset.exeand press Enter. - Wait while the command window runs. It may appear blank for a short period.
- When the reset completes, Microsoft Store should open automatically. If it does not, open it from the Start menu.
- Sign in if requested, open Library, select Get updates, and retry the download.
Do not close the command window prematurely. If it remains open indefinitely, restart Windows once and run the command again; a persistent failure points to a broader Store or policy issue.
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Check Store access, registration, and required endpoints
Microsoft’s Store troubleshooting guidance also calls for confirming that the Store is registered for the current user and can launch and download updates. Start with simple observations: can the Store open, does it show the correct account, and can it display the Library page? If registration appears damaged or the Store closes immediately, document the behavior and use Microsoft Support rather than applying an unverified registry fix.
Check the network path
- Confirm that ordinary websites load on the same connection and that the system clock is correct.
- If you use a proxy, VPN, filtering gateway, or security appliance, test whether the Store works on an approved unrestricted connection. Do not bypass an organizational network rule without permission.
- Review firewall or web-filter logs for blocked Microsoft Store or Windows Update endpoints. Add exceptions only according to your organization’s policy; turning off the firewall permanently is not a repair.
- On a managed device, ask the administrator whether Microsoft Store installation is disabled by policy.
The Store can open while downloads still fail if an endpoint needed during installation is blocked. That is why a successful sign-in does not by itself prove that the network path is healthy.
Run the built-in Store troubleshooter when available
Some Windows editions include a Windows Store Apps troubleshooter. If it appears in your installation, open Settings > System > Troubleshoot > Other troubleshooters on Windows 11, or the corresponding Update & Security > Troubleshoot page on Windows 10, choose Windows Store Apps, and select Run. Follow the recommended changes and retest the Store.
Microsoft has moved or retired troubleshooters in some releases. If the entry is not present, skip it; do not download a replacement from an unknown site.
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After making changes, test in a fixed order so you know which change mattered:
- Restart Windows.
- Check Settings > Windows Update and install pending updates.
- Open Microsoft Store, select Library > Get updates, and wait for app updates to finish.
- Try the original app download.
- If it still fails, run
wsreset.exe, restart once more, and repeat the Store test. - For a single-app failure, use the app’s Repair, then Reset, path.
Keep the exact error text, the affected app name, the Windows edition, and whether the problem affects every account. Those details make a support case substantially easier to diagnose.
When to stop troubleshooting yourself
Contact Microsoft Support or your organization’s administrator when Windows Update cannot be enabled, the service is repeatedly disabled by policy, Store registration is broken for multiple users, or firewall and proxy rules are controlled centrally. Also seek help if other Windows services, Settings pages, or update components are failing at the same time.
A registry cleaner, unofficial “Store fixer,” or random script is not an evidence-based response to this code. Such changes can remove configuration needed by Windows servicing and make recovery harder. Use Windows’ own Services, Settings, Store cache reset, and support channels first.
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