If Windows shows 0x80070422 while you create a restore point, run System Restore, or install an update, the usual cause is a disabled or stopped Windows Update service. The code in the title, 0x800070422, contains an extra zero; Microsoft documents 0x80070422 as ERROR_SERVICE_DISABLED. Confirm the exact characters in the error dialog first. If your code is genuinely different, these steps may not address it.
Start with the Windows Update service in services.msc. If the failure is specifically tied to restore points, check the related shadow-copy, RPC, event, notification, and backup services, then run System File Checker. If Windows cannot start normally, use System Restore from the Windows Recovery Environment. A restore can also temporarily disrupt some MSIX apps, so app troubleshooting belongs after the operating-system repair.
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What 0x80070422 means
Microsoft defines 0x80070422 as ERROR_SERVICE_DISABLED. In practical terms, a Windows service required by the operation is disabled or is not running. Microsoft’s documented procedure for this code focuses on the Windows Update service, even when the message appears during another Windows task.
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The wording “restore Windows” can describe several different operations. You might be creating a restore point, applying an existing restore point, installing an update, or recovering Windows after a startup problem. The correct next step depends on which operation failed.
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| Symptom | Where to begin | Environment | Risk and reversibility |
|---|---|---|---|
| Windows Update or an update-related operation reports 0x80070422 | Set Windows Update to Automatic and start it | Normal Windows | Service-setting change; reversible |
| A restore point will not be created or used | Fix Windows Update, then verify restore-related services and run SFC | Normal Windows, if it starts | Integrity check and service changes; no rollback is performed by these steps |
| Windows will not start after a recent change | Use System Restore from Advanced options | Windows Recovery Environment | System rollback; may remove recent drivers, apps, or settings changes |
Before changing services, confirm the code and situation
Check every character
Read the error directly from the dialog, Reliability Monitor, or the Windows event that recorded it. The commonly documented value is 0x80070422: zero, lower-case or upper-case “x,” eight, four, zero, seven, zero, four, two, two. The title’s 0x800070422 has an additional zero and is not the code described by Microsoft’s guidance. Do not assume the repair applies if the dialog contains another value.
Identify the failed operation
- For a failed update, remain in normal Windows and repair Windows Update first.
- For a failed restore point, use the same Windows Update repair, then inspect the restore-point dependencies.
- For a PC that cannot boot, skip normal-desktop service management and use the recovery procedure later in this guide.
Use an administrator account
Changing a service’s startup type, starting a service, and running an integrity scan require administrative approval. If User Account Control appears, verify that the account shown is the one you intend to use before selecting Yes.
Primary fix: enable Windows Update
This is Microsoft Support’s main sequence for 0x80070422 and the first repair to try whether the message appears during updating or restore-point work.
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- Type
services.msc, then press Enter. The Services console opens. - Scroll to Windows Update. Service names are listed alphabetically; select the entry whose name is exactly Windows Update.
- Double-click Windows Update to open its Properties window.
- Open the Startup type menu and select Automatic.
- Look at Service status. If it says Stopped, select Start.
- Select Apply, then OK to save and close the properties.
- Restart the PC. After Windows loads, repeat the update, restore-point creation, or restore operation that produced the error.
If the service starts successfully and the operation completes, no further service changes are needed. If Windows Update immediately stops again, or the restore-point operation still fails, continue with the restore-specific checks instead of repeatedly clicking Start.
If the controls are unavailable
A greyed-out startup menu, an access-denied message, or a service that refuses to start indicates that the problem is not merely a stopped service. Record the exact message, leave unrelated services unchanged, and continue with the dependency and system-file checks below. Do not randomly switch every service to Automatic: startup settings affect Windows behavior, and the documented restore guidance assigns different settings to different services.
When the error occurs during a restore-point operation
A Microsoft Q&A answer about 0x80070422 during backup and restore-point work identifies additional services to check. This is community guidance rather than a universal configuration guarantee, so compare the names and settings with the Windows release you are running before changing them.
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| Service | Recommended startup setting in the guidance | Why it is checked |
|---|---|---|
| Volume Shadow Copy (VSS) | Manual | Restore-point creation depends on Windows’ shadow-copy mechanism. |
| Microsoft Software Shadow Copy Provider (SWPRV) | Manual | Supports software shadow-copy operations used by backup and restore features. |
| Remote Procedure Call (RPCSS) | Automatic | Provides a core communication service used by many Windows components. |
| COM+ Event System | Manual or Automatic | Event-related support identified in the restore-point troubleshooting answer. |
| System Event Notification Service (SENS) | Automatic | Reports system events to components that depend on them. |
| Windows Backup | Manual | Backup support listed for restore-point failures. |
Check each service without changing unrelated settings
- Press Win + R, enter
services.msc, and press Enter. - For each service in the table, open its Properties window.
- Set only the listed Startup type. If the service is stopped and Windows allows it to start, select Start.
- Select Apply and OK before moving to the next service.
- Restart Windows after the checks, then try to create or use the restore point again.
VSS, SWPRV, and Windows Backup are listed as Manual rather than Automatic. Manual means Windows can start the service when a dependent operation requests it; changing every item to Automatic is not the documented recommendation. COM+ Event System is the one item in this guidance where either Manual or Automatic is acceptable.
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If the services are correctly configured but the error persists, the same Microsoft Q&A guidance recommends System File Checker (SFC) to repair missing or corrupted Windows system files. SFC checks protected system files; it does not perform a system rollback.
- Open the Start menu and type Command Prompt.
- Right-click Command Prompt and choose Run as administrator.
- Approve the User Account Control prompt.
- Enter
sfc /scannowand press Enter. - Leave the window open until the scan reaches 100 percent. Closing it early can leave the check incomplete.
- Restart the computer when the scan finishes, then retry the operation that failed.
SFC’s result tells you whether Windows found and repaired protected files, found no integrity violations, or could not repair everything. Keep the result text if you need to escalate; it is more useful than simply reporting that “the scan ran.”
Use System Restore from Windows Recovery
If Windows will not start normally, or a recent change triggered the problem, Microsoft’s Recovery Options guidance directs you to the Windows Recovery Environment. This is different from launching System Restore inside the desktop.
- Start the PC and enter the Windows recovery options. The exact trigger can vary by device, but the destination is the recovery menu rather than the normal desktop.
- Select Troubleshoot.
- Select Advanced options.
- Select System Restore.
- Follow the on-screen prompts and choose an available restore point appropriate to the recent change.
- Allow the process to finish without powering off the PC.
This path only helps if a usable restore point exists. A system rollback can remove changes made after that point, such as recently installed software, drivers, or settings. It is therefore an escalation step for a startup problem or a recent-change failure, not a substitute for first correcting a disabled service when Windows still runs normally.
If System Restore is not listed
Return to Troubleshoot → Advanced options and review the recovery tools that are actually available on the device. Availability depends on what recovery data and restore points Windows has retained. Do not invent a restore point or continue selecting restore options if none is offered.
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What to do after a successful restore
System Restore can repair the operating-system state while leaving an application in an inconsistent state. Microsoft documents a Windows 10-and-later issue affecting some MSIX apps after System Restore. Symptoms can include “This app can’t open,” duplicate Start-menu entries, an app that stops responding, or an I/O error.
- Try launching the affected app again once Windows has completed the restore and restarted.
- If it still fails, reinstall the app from the Microsoft Store or from its original, trusted source.
- Run Windows Update after the app is working or after reinstalling it.
These symptoms do not by themselves prove that the restore failed. Treat them as a separate post-restore application problem and use the three remedies above in order.
Troubleshooting branches when 0x80070422 remains
The code appears during Windows Update
Return to services.msc and verify that Windows Update still shows Automatic and is running. Restart the PC after correcting it, then retry the update. If the service cannot remain running, document the exact Services error and the SFC result before seeking further Windows support.
The code appears while creating a restore point
Confirm Windows Update first, then check VSS, SWPRV, RPCSS, COM+ Event System, SENS, and Windows Backup against the table. Run SFC, restart, and attempt the restore point again. This sequence separates a disabled core service from a restore-component or system-file problem.
The code appears while applying a restore point
If Windows still starts, correct the services and run SFC before attempting the restore again. If Windows cannot start, use Troubleshoot → Advanced options → System Restore from the recovery environment. Record whether a restore point was available and whether the failure occurred before or during the rollback.
The dialog shows a different code
Stop using this procedure as the assumed diagnosis. 0x80070422 is specifically associated with a disabled service; a different hexadecimal value can represent a different component or failure. Copy the exact code and message before choosing another repair.
Common mistakes to avoid
- Keeping the typo: Searching for 0x800070422 can lead to instructions for a code Microsoft does not document in this context. Verify the dialog and use 0x80070422 only when that is what Windows shows.
- Changing every service to Automatic: The restore-specific guidance calls for Manual settings for VSS, SWPRV, and Windows Backup, and allows Manual or Automatic for COM+ Event System.
- Skipping the restart: The primary Microsoft sequence ends with a restart before retrying the operation.
- Assuming a restore point exists: Recovery can use only a restore point that Windows has retained and presents in the recovery workflow.
- Powering off during recovery: Interrupting System Restore can leave the rollback incomplete. Keep the computer connected to reliable power and wait for the process to finish.
- Calling an app symptom a failed restore: Some MSIX apps can show launch errors or duplicate entries after a successful restore and may need a retry, reinstall, or Windows Update.
Which repair path should you use?
| Your situation | Recommended order | Why |
|---|---|---|
| Update fails with 0x80070422 | Windows Update service → restart → retry | The documented code definition points first to a disabled service. |
| Restore point creation fails | Windows Update service → restore-related services → SFC → restart → retry | This adds the dependencies identified for backup and restore-point work. |
| Windows cannot boot | Recovery Environment → Troubleshoot → Advanced options → System Restore | The desktop Services console is unavailable or unreliable when normal startup fails. |
| Restore completes but an MSIX app breaks | Retry app → reinstall from Store or original source → Windows Update | Microsoft lists these as post-restore workarounds for the documented app symptoms. |
The manual sequence is intentionally conservative: identify the exact code, enable the one primary service, check only the restore dependencies when relevant, repair protected files, and use a rollback only when recovery requires it. That order limits unnecessary changes and distinguishes service configuration from system rollback.
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