To file an Asurion phone claim, use the claim route for the carrier or retailer and protection plan that covers your device. Report what happened, provide the requested account and device details, review the deductible shown for your plan, and follow the repair, replacement, or reimbursement options offered. The process, deadlines, fees, and available outcome vary by plan, so there is no single deductible or claim procedure that applies to every Asurion customer.
Before you start an Asurion phone claim
First identify the carrier or retailer and the exact protection plan on the mobile line. Check the account, bill, or plan documents if you are unsure. Asurion’s general claim portal asks customers to choose their provider and offers ways to start, manage, or track a claim. Using the route tied to the enrolled plan helps you see its eligibility questions and terms rather than assuming every Asurion claim uses the same form.
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- Have the account holder or an authorized account manager available if the carrier requires account validation.
- Be prepared to describe what happened and when, and to provide account and device details.
- Use the deductible or service fee displayed for your specific device and plan. A figure for another carrier or phone model may not apply.
- Submit any documents requested through the official claim portal.
How to file and track the claim
- Open the correct claim route. Start from the carrier or retailer associated with the protection plan, or choose the provider on Asurion’s claims page. Verizon customers can file online, through My Verizon, or by phone.
- Describe the incident. Explain whether the phone was damaged, lost, stolen, or affected by another issue, and give the requested date and circumstances. Answer the plan’s eligibility questions accurately.
- Review the proposed next step and fee. Depending on the plan and claim, available outcomes may include repair, replacement, or reimbursement. A particular remedy is not guaranteed just because a claim was submitted. Review the displayed deductible or service fee before proceeding.
- Provide requested verification. Upload documents through the official portal if asked. The plan may require information to help verify the account.
- Follow the claim’s instructions and track its progress. Use the carrier or Asurion tracking route. Repair, shipping, and other fulfillment schedules differ by program; rely on the timing shown for your own claim rather than an estimate from another plan.
How much is the Asurion deductible?
There is no universal Asurion phone-claim deductible established across carriers and devices. The amount depends on the specific plan, device, and claim. Asurion’s Verizon claims page requests device and plan information to estimate the deductible; its Mobile Protect claims page directs customers to begin a claim to see the exact deductible and confirm repair eligibility. Check the amount shown in your own claim flow before submitting.
For AT&T’s cited device-protection program, the deductible is non-refundable. The AT&T support page does not establish one dollar amount for all devices and claims, so check the current amount presented for your enrolled plan.
#1 Best Overall
- Universal unlocked. Compatible with all major U.S. carriers, including Verizon, AT&T, T-Mobile and other prepaid carriers.
- Super-bright, super-smooth 6.7" display. See your screen clearly even outdoors in sunlight, and enjoy seamless views with a fast-refreshing 120Hz display.*
- AI-powered camera system. Take stunning photos in any light with the 50MP camera**, look your best with a 32MP selfie cam*****, and capture extreme close-ups.
- Superfast 5G performance. Unleash your entertainment at 5G speed*** with the MediaTek Dimensity 6300 chipset and up to 12GB of RAM with RAM Boost****.
- Long-lasting battery + TurboPower charging. Power through day after day with a 5200mAh battery, then get hours of power in just minutes.****
What to do if your phone is lost or stolen
Use the lost-or-stolen claim route for your specific plan and follow its instructions. In the Verizon context, Asurion advises temporarily suspending service and considering lost mode for a missing device. These steps are not established here as universal instructions for every carrier, so check the enrolled plan’s guidance and your carrier account. If the plan requires account validation, have the account owner or account manager complete it.
Carrier-specific claim details
| Carrier or plan context | Claim route and requirements | Important qualification |
|---|---|---|
| Verizon | File online through Asurion, in My Verizon, or by phone. An account owner or account manager must validate the account and pay the applicable deductible. | For lost or stolen phones, Asurion advises temporarily suspending service and considering lost mode. Approved Asurion repairs or replacements in this Verizon context have a 12-month limited warranty. Replacement devices may be new or refurbished and may differ in model or parts; verify the terms for the enrolled plan. |
| AT&T | Use AT&T’s claim instructions, which route customers through phoneclaim.com/att or listed phone support. | The cited AT&T program requires a claim within 60 days of loss or damage and charges a non-refundable deductible. Repair options such as screen repair are available only when eligible. The 60-day deadline is specific to this program, not a universal Asurion rule. |
| T-Mobile | Follow the account flow described in T-Mobile’s claim instructions to reach its claims site. | The support page distinguishes AppleCare handling for accidental damage from loss-or-theft routing. Confirm current instructions and coverage for the enrolled plan. |
Can you get a repair instead of a replacement?
Possibly. Repair eligibility depends on the plan, device, and issue. Asurion says claim details help determine whether repair or replacement is available, and its Mobile Protect claims page directs customers to begin a claim to confirm repair eligibility. AT&T also says some repair options, including screen repair, are available only when eligible. Review the choices presented in your claim rather than assuming you can select repair or will receive a replacement.
Rank #2
- YOUR CONTENT, SUPER SMOOTH: The ultra-clear 6.7" FHD+ Super AMOLED display of Galaxy A17 5G helps bring your content to life, whether you're scrolling through recipes or video chatting with loved ones.¹
- LIVE FAST. CHARGE FASTER: Focus more on the moment and less on your battery percentage with Galaxy A17 5G. Super Fast Charging powers up your battery so you can get back to life sooner.²
- MEMORIES MADE PICTURE PERFECT: Capture every angle in stunning clarity, from wide family photos to close-ups of friends, with the triple-lens camera on Galaxy A17 5G.
- NEED MORE STORAGE? WE HAVE YOU COVERED: With an improved 2TB of expandable storage, Galaxy A17 5G makes it easy to keep cherished photos, videos and important files readily accessible whenever you need them.³
- BUILT TO LAST: With an improved IP54 rating, Galaxy A17 5G is even more durable than before.⁴ It’s built to resist splashes and dust and comes with a stronger yet slimmer Gorilla Glass Victus front and Glass Fiber Reinforced Polymer back.
What to check before accepting a claim outcome
Read the terms shown for your own plan and claim. In particular, check the covered event, deductible or service fee, repair eligibility, replacement condition and model terms, applicable deadline, and any instructions for returning a damaged or recovered device. The available sources do not establish one complete set of terms for all Asurion-administered plans; the plan documents and claim page control the details for your enrollment.
Quick Recap
Best Value
- Carrier: This phone is locked to Tracfone, which means this device can only be used on the Tracfone wireless network. Tracfone plan required, activating is easy, just 3 steps.
- DISPLAY: Immersive viewing on a 6.7-inch super-bright 120Hz display with powerful stereo speakers and Bass Boost for cinematic entertainment.
- CAMERA SYSTEM: Advanced 50MP Quad Pixel camera captures sharp, detailed photos and videos in any lighting condition
- PERFORMANCE: Lightning-fast 5G connectivity paired with a powerful processor and RAM Boost for smooth multitasking.
- BATTERY LIFE: Long-lasting 5000mAh battery with TurboPower charging technology delivers hours of power in minutes.
Rank #4
- YOUR CONTENT, SUPER SMOOTH: The ultra-clear 6.7" FHD+ Super AMOLED display of Galaxy A17 5G helps bring your content to life, whether you're scrolling through recipes or video chatting with loved ones.¹
- LIVE FAST. CHARGE FASTER: Focus more on the moment and less on your battery percentage with Galaxy A17 5G. Super Fast Charging powers up your battery so you can get back to life sooner.²
- MEMORIES MADE PICTURE PERFECT: Capture every angle in stunning clarity, from wide family photos to close-ups of friends, with the triple-lens camera on Galaxy A17 5G.
- NEED MORE STORAGE? WE HAVE YOU COVERED: With an improved 2TB of expandable storage, Galaxy A17 5G makes it easy to keep cherished photos, videos and important files readily accessible whenever you need them.³
- BUILT TO LAST: With an improved IP54 rating, Galaxy A17 5G is even more durable than before.⁴ It’s built to resist splashes and dust and comes with a stronger yet slimmer Gorilla Glass Victus front and Glass Fiber Reinforced Polymer back.
Rank #3
- Charger NOT Included, 6.7" Super AMOLED FHD+, 90Hz Refresh Rate, 385 ppi, 800 nits (HBM), 1080x2340px, 5000mAh Battery
- 128GB, 4GB RAM, microSDXC, Exynos 1330 (5nm), Octa-Core, Mali-G68 MP2 or Mali-G57 MC2 GPU
- Rear Camera: 50MP, f/1.8 (wide) + 5MP, f/2.2 (ultrawide) + 2MP, f/2.4 (macro), LED flash, panorama, HDR; Front Camera: 13MP, f/2.0, Android 14, up to 6 major Android upgrades, One UI 6.1
- 3G: HSDPA 850/900/1700(AWS)/1900/2100; 4G LTE: 1/2/3/4/5/7/12/13/14/20/25/26/28/29/30/38/39/40/41/48/66/71, 5G: 2/5/25/41/66/71/77/78 SA/NSA/Sub6/mmWave - Nano-SIM + eSIM
- US Model – Global Connectivity – Compatible with Most GSM Carriers like T-Mobile, AT&T, MetroPCS, etc. Will Also work with CDMA Carriers Such as Verizon, Straight Talk.
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