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1Scan for outdated or missing drivers - takes under a minute2Clear out junk files and repair common Windows errors3Fix the driver behind crashes, sound loss and screen glitchesTo clear an app’s cache on Google TV, open Settings > Apps, select the affected app, choose Clear cache, and confirm. If the app is not shown, select See all apps first. This removes that app’s temporary files without resetting the entire television.
What clearing the cache means on Google TV
Google TV stores temporary files for each installed app. Those files can help an app load efficiently, but they can also become damaged, outdated, or unnecessarily large. Clearing the cache removes those temporary files for one selected app. It does not uninstall the app, remove your Google TV profile, or reset the television.
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The procedure is app-specific. If a streaming app is buffering or crashing, clear the cache for that app rather than looking for a single “Google TV cache” switch. The Google TV home-screen software and the individual apps installed on the device have separate storage areas.
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No cable, USB drive, paid utility, or physical accessory is required. The official procedure uses the television’s Settings menus and the remote.
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Clear an app’s cache: exact steps
- Start at the Google TV home screen. Press the Home button on the remote if an app is currently open.
- Open Settings. Use the gear icon or the Settings entry shown on your home screen.
- Choose Apps. This opens the list of installed applications and app-management controls.
- Select the affected app. If it appears in the initial list, open its app-information page.
- Use See all apps when necessary. Some installations show only recently used or featured apps at first. Select See all apps to find the complete list.
- Choose Clear cache. The command is on the selected app’s information or storage screen.
- Confirm the action. After confirmation, return to the Home screen and open the app again.
Menu names and their exact placement can differ by television manufacturer, Google TV software version, or regional interface. Look for the closest equivalent under Settings and Apps. If your menus do not contain these controls, use the television manufacturer’s support instructions rather than selecting an unrelated storage option.
What to expect after clearing cache
The first launch after a cache clear may take slightly longer because the app has to recreate temporary files. You may also see a short delay while images, thumbnails, or other online content load again. Those effects are normal and do not mean that the app was deleted.
Clearing cache is a limited troubleshooting action. It can help when an app has stale temporary files, but Google does not present it as a guaranteed fix for every playback, speed, or crash problem. If the original symptom remains, continue with the checks below instead of repeatedly clearing the same cache.
Cache, app data, restart, update, and factory reset compared
These commands have different scopes and consequences. Choose the least destructive action that matches the problem.
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| Action | Scope | What it changes | When to consider it | Main caution |
|---|---|---|---|---|
| Clear cache | One app | Removes that app’s temporary files | First step for a misbehaving app, stale content, or similar app-specific symptoms | It may not resolve problems caused by an account, network, app version, or system software |
| Clear app data | One app | Resets the app’s stored data and settings | After restarting and updating fail, and only when you are prepared to set the app up again | You may need to sign in or reconfigure the app |
| Restart | The device | Reloads the operating system and closes running processes | When Google TV is slow, menus lag, or an app behaves inconsistently | A restart is not the same as clearing storage |
| Update apps or system software | The selected app or the device software | Installs available bug fixes and compatibility changes | When an app crashes, playback fails, or the device is behind on updates | Update availability and menu labels vary by device |
| Factory reset | The entire Google TV device | Erases device data and returns the television to initial setup | Only as a last resort after less destructive troubleshooting | All device data is erased |
If the app is not listed
Open Settings > Apps and choose See all apps. The complete list may include system components, preinstalled apps, and apps that have not been opened recently. Scroll through the list or use any search control your version provides.
If the application still does not appear, verify that you are looking at the television’s app list rather than the settings for the mobile Google TV application. The two products have separate storage controls. Also check whether the app is installed under the current Google TV profile.
If “Clear cache” is unavailable or does nothing
The control is missing
Some manufacturers place storage commands behind an additional Storage, Storage & cache, or app-information screen. Follow the path that most closely matches Settings > Apps > the app. Google notes that menus can vary by device and software version. Do not choose Clear data merely because Clear cache is hard to find; the two commands have different effects.
The cache size is already zero
A zero value generally means there are no temporary files available to remove at that moment. Continue with a restart, update checks, and the symptom-specific steps below. Clearing an empty cache will not repair an account, network, or service outage.
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The problem returns immediately
Reopen the app and reproduce the original problem once. If it returns, note whether it affects only one app or the whole device. An app-only problem points toward that app’s update, data, or developer support. Device-wide lag points toward restarting, system updates, or broader device troubleshooting.
What to do when clearing cache does not fix the problem
Restart Google TV
Use the device’s restart command if available, or follow the manufacturer’s documented restart procedure. Restarting reloads Google TV and closes running processes. Google includes restarting in its troubleshooting flow for app and device problems.
Check for system and app updates
Check the Google TV system-update screen and the app’s listing in the device’s app store. Install available updates, then restart or reopen the app and test again. An update can address a defect that clearing temporary files cannot.
Confirm the selected account profile
Google’s troubleshooting guidance includes confirming the selected account profile. A profile mismatch can make an app appear to have lost settings or access even when its cache is healthy. Switch to the intended profile, then test the app before deleting stored data.
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Force-stop a slow or frozen app
For persistent lag, Google recommends closing background apps with Force stop. Open the affected app’s information page under Settings > Apps, select Force stop if your device shows it, confirm, and launch the app again. The exact Quick Start and background-app controls vary by device.
Handle an app that keeps crashing
For repeated crashes, check for an app update, force-stop the app, and test again. If the app still crashes after those steps, Google recommends contacting the app’s developer. The developer can investigate an app-specific defect that device cache management cannot correct.
Handle playback or loading problems
Clear the cache for the app that has the playback or loading symptom, then restart Google TV and check for updates. If other apps work normally, keep the troubleshooting focused on the affected app. If several apps fail, investigate device software, the selected account, and the network rather than clearing every app indiscriminately.
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Clear data is not an expanded version of Clear cache. It removes the selected app’s stored information and returns that app to a more initial state. Depending on the app, you may have to sign in again, restore preferences, or repeat setup.
Use it only after you have tried the less disruptive options and have the credentials or setup information needed to configure the app again. Read the confirmation message on your particular device before accepting it. If you only intend to remove temporary files, cancel and choose Clear cache instead.
Factory reset is a last resort
A factory reset affects the whole Google TV device, not merely the app causing trouble. It removes device data and requires initial setup again, including account configuration and app installation. Google’s warning is explicit: Important: A factory reset erases all your data from your device.
Do not factory-reset a television simply because one app is buffering or crashing. First try clearing that app’s cache, restarting, checking updates, confirming the account profile, and—when appropriate—clearing only that app’s data. Consider a factory reset only when broader device problems persist and you are prepared to set up the television from the beginning.
Google TV device versus the Google TV mobile app
The steps above apply to a television or streaming device running Google TV. They do not describe the cache controls for the Google TV phone app.
Android phone or tablet
Android mobile users manage the Google TV app from the phone’s system app-information page. Open the device’s app settings, select the Google TV mobile app, and use the cache control provided there. Android manufacturers use different labels and paths, so the phone’s current system settings determine the exact wording.
iPhone or iPad
On iOS, use the Google TV mobile app’s own settings and the storage controls available for that version. Do not expect the television’s Settings > Apps path to appear on an iPhone or iPad.
Quick Recap
A practical troubleshooting order
- Identify whether the symptom affects one app or the whole Google TV device.
- For one affected app, clear its cache through Settings > Apps; use See all apps when necessary.
- Restart Google TV and test the app again.
- Check for app and system updates.
- Confirm that the intended Google TV account profile is selected.
- For lag, use Force stop on the affected app when that control is available.
- If one app still fails, consider clearing that app’s data only after preparing to sign in and configure it again.
- Contact the app developer for persistent app-specific crashes.
- Reserve a factory reset for continuing device-wide problems, remembering that it erases device data.
Quick checklist
- Open the television’s Google TV home screen.
- Go to Settings > Apps.
- Select the problem app, or choose See all apps.
- Choose Clear cache and confirm.
- Reopen the app and test the original symptom.
- Restart and update Google TV if the issue remains.
- Keep Clear data and factory reset as separate, more disruptive actions.
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