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Freedom251 › Blog › Amazon Games

How to Claim Amazon Prime Gaming Rewards and Find Them in Your Library

By Freedom251 Team · · 2 min read

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To claim a Prime Gaming reward, sign in with the Amazon account tied to your eligible Prime membership, open the offer, select Claim, and follow its instructions. Where the reward appears afterward depends on how it was delivered: an Amazon Games app download, a code for another store, or an item inside a game.

Claim a Prime Gaming reward

  1. Open the Amazon Games site and sign in with the Amazon account associated with your eligible Prime membership. Amazon’s published guide identifies gaming.amazon.com as the starting point; the live site’s navigation and offer availability can change.
  2. Browse the available offers and select Claim on the item you want. Read the instructions shown for that specific offer.
  3. If prompted, link the correct game, publisher, or launcher account. If the offer provides a code, redeem it at the named storefront. Claim steps and delivery vary by offer.

Check that the intended account is linked before completing the claim: some rewards are delivered to the account linked at claim time.

As an Amazon Associate I earn from qualifying purchases.

Where to find the reward

How the offer is delivered Where to look What to do
Downloadable PC game distributed by Amazon Amazon Games app: Library > Ready to Install Install the app separately, sign in with your Amazon credentials, open Library, and select Ready to Install. Amazon says claimed games associated with the Prime account appear there for download (About Amazon’s walkthrough; Amazon Games app instructions).
Code for another storefront The storefront named in the offer Redeem the code there, then check that store’s library or account for the entitlement.
In-game item or currency The linked game account and the location specified by the offer Launch the game and follow its collection instructions. For Destiny 2, Bungie says rewards go to the Destiny account linked when claimed and can be collected at the Special Deliveries terminal in the Tower (Bungie’s Destiny 2 instructions).

A claim does not necessarily install a game or put an item in the Amazon Games app. The app’s Ready to Install section is for Amazon-distributed PC games; codes and in-game rewards have their own destinations.

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Check a claim’s history or delivery status

Open My Collection on Prime Gaming to review claimed-game history, claim codes, and delivery status. If you cannot tell where an item went, check its status and return to that offer’s instructions. Amazon Games Support includes a help topic for My Collection delivery status marked pending or undelivered.

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If a claimed reward is missing

  1. Identify the delivery method. Check the offer page or My Collection: was it an Amazon app download, a storefront code, or an in-game item?
  2. For an Amazon app download, make sure the Amazon Games app is signed into the same Amazon account used to claim it, then look under Library > Ready to Install.
  3. For a code, check that it was redeemed at the storefront named in the offer and look in that service’s account or library.
  4. For in-game loot, confirm the correct game account was linked and follow the game’s stated collection location. A reward may be delivered to the linked game account rather than displayed in Amazon’s app.
  5. If it remains unresolved, review the item’s My Collection delivery status and use the pending or undelivered support topic in the Amazon Games Support index.

Offers, claim windows, eligible territories, account requirements, and on-screen labels can change. Check the live offer and its own instructions; Amazon’s support index also lists information about eligible countries and territories.

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Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.

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