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Check your demat transaction statement first. Find a credit entry for the company or security, record the quantity and credit date, then compare that entry with the bonus-allotment advice from the issuer or its Registrar and Transfer Agent (RTA). NSDL’s guidance is straightforward: the quantity in the advice and the demat account statement should match. Your broker’s portfolio screen is a secondary display and can update later than the depository record.
Which record proves that the bonus shares were credited?
A brokerage app can show a portfolio value, quantity, or pending corporate-action message, but it is not the primary proof of a demat credit. The decisive record is the transaction or activity statement maintained for your demat account by your Depository Participant (DP) and the depository. It should contain a dated credit entry for the company’s security.
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Use the issuer or RTA’s allotment advice as the second record. The advice states how many bonus shares were allotted to your account for that issue. NSDL’s investor FAQ says the quantity shown in the advice and the account statement should match. You can read the guidance at NSDL’s FAQ and in the NSDL Investor Guide.
| Record or service | Question it answers | How to use it |
|---|---|---|
| Demat transaction statement or depository holdings record | Has the security actually been credited to the demat account? | Find the credit entry, security name or ISIN, quantity, and date. |
| Issuer or RTA allotment advice | How many shares should have been credited for the issue? | Use the advised quantity to reconcile the demat entry. |
| Broker app or trading terminal | Has the broker’s platform reflected the credit for viewing or trading? | Use it as a display check after confirming the depository record. |
A credit in the demat statement with a temporarily missing app display generally means the account record and the broker interface are at different stages. A missing app line by itself does not establish that the depository failed to credit the shares.
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Step-by-step: verify a bonus-share credit
1. Identify the exact bonus issue
Start with the company’s official corporate-action notice or the relevant stock-exchange announcement. Note the record date, any book-closure date, the bonus ratio, and the issuer’s stated allotment or credit information. For example, a “1:1” issue normally describes the entitlement ratio, but your personal quantity still depends on the eligible balance recorded for that issue.
Do not infer your entitlement solely from a change in the share price. An adjusted market price can indicate that a corporate action has taken effect in trading, but it does not prove that a particular demat account received the correct number of shares. Keep the notice or allotment communication available while checking the account.
2. Open the official demat holdings or transaction service
Sign in through your DP’s secure portal, or use the official online service offered by the relevant depository. CDSL describes its Easi service as giving registered beneficial owners online access to holdings and transactions. NSDL and CDSL accounts can also be accessed through the channels supplied by your DP.
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1Fix the driver behind crashes, sound loss and screen glitches2Clear out junk files and repair common Windows errors3Scan for outdated or missing drivers - takes under a minuteUse the account statement rather than a screen that shows only a current market value. If you hold accounts with more than one DP, open the statement for the account that held the eligible shares on the record date. A credit in a different demat account will not appear in the account you are viewing.
3. Open the transaction or activity statement
Choose the date range that covers the issuer’s announced processing period and search for the company name, security symbol, or ISIN. The transaction line should identify a credit, the number of securities, and a date. Save or download the statement so the entry can be supplied to support teams if a later correction is needed.
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Check the opening and closing balances around the entry. A clear credit line is more useful than a portfolio total because it shows the account event itself. CDSL’s investor guidance tells investors to verify all debits and credits in the transaction statement carefully.
4. Match the quantity with the allotment advice
Compare the statement’s credited quantity with the issuer or RTA advice for the same issue. Also compare the company name and, where shown, the ISIN so that an old or temporary security code is not mistaken for a different holding. If the quantities match, you have documentary support that the bonus shares were credited even if your broker’s app has not refreshed.
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5. Check the broker’s holdings screen separately
After confirming the depository entry, open the broker’s holdings or portfolio page and look for the company. Refresh the page, sign out and back in, and check any corporate-actions section supplied by the broker. These actions only test the platform display; they do not replace the statement check.
Some platforms show a corporate-action credit after the depository event has already occurred. Broker-specific help guidance from Zerodha, for example, says corporate-action credits may take one working day to appear on its trading platform. That is a statement about that broker’s workflow, not an industry-wide deadline. Check your own broker’s published guidance before treating a display interval as overdue.
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Why bonus shares can be in the demat account but missing from the app
Depository credit and broker display are separate events
The issuer and RTA arrange the corporate action through the depository system. The broker then obtains or processes holdings data for its own terminal, mobile app, and trading functions. A successful depository credit can therefore precede the moment when the broker’s interface displays the new line.
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Temporary or interim security identifiers
Bonus shares may initially be associated with an interim or temporary ISIN. A broker’s bonus-share guidance also notes that trading approval can affect when the new securities become visible for trading. Until the identifier is regularised or the exchange permits trading, the shares may appear differently from the original holding, remain non-tradable, or be absent from a simplified holdings view.
Look for an interim ISIN, a separate corporate-action line, or a non-tradable quantity in the detailed statement. Do not assume that a different identifier means the credit is wrong; compare the issue notice and ask the DP to confirm the mapping.
Eligibility: record dates, book closure, and settlement
Eligibility is determined by the beneficial-owner balance recorded for the relevant record date or book-closure date and by the issuer’s corporate-action instructions. CDSL’s corporate-action FAQ explains that the depository credit is based on the eligible balance held in the demat account at that point and the issuer or RTA’s setup. The FAQ is in the January 2019 PDF titled Demat CDSL Way – Corporate actions; issue-specific notices remain the controlling source for current schedules.
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Buying shares close to the record date does not by itself prove eligibility. The purchase must be settled and reflected in the eligible account under the applicable settlement process. NSDL advises investors to ensure that securities bought through a broker are moved from the broker pool to the investor’s account before the record date or book closure. Check your contract note, settlement status, and demat balance if you bought near the cutoff.
Use the issuer’s notice for the exact issue’s record date, entitlement ratio, and expected processing. Corporate actions can have different schedules, and the available guidance does not establish one universal number of days by which every company’s bonus shares must appear. A broker’s one-working-day display example cannot be converted into a market-wide service-level promise.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.What to do when the quantity is wrong or no credit appears
Recheck the issue details
- Confirm that you are checking the correct company and the correct demat account.
- Re-read the issuer or RTA notice for the record date or book-closure date.
- Verify the bonus ratio and whether the advice covers the entire eligible balance.
- Check the security name and ISIN in the statement, including any interim identifier.
- Review settlement records for purchases made near the eligibility date.
Compare the two authoritative records
Place the allotment advice beside the demat transaction statement. Record the advised quantity, credited quantity, credit date, company name, ISIN, and statement period. A mismatch is a reconciliation problem even if the broker’s valuation appears plausible.
Do not use a temporary profit-and-loss movement as proof of a credit. Corporate-action adjustments can change the displayed price, average cost, or portfolio value while the actual security entry is still being processed. The transaction line and allotment advice are the records that establish what was credited.
Separate display problems from account problems
If the statement contains the expected credit but the app does not, follow the broker’s corporate-action support process and provide the statement line. If the statement contains no credit, or the quantity does not match the advice, contact both the DP or broker and the issuer or RTA. The two parties may need to check different stages: account processing at the DP and allotment data supplied by the issuer or RTA.
How to escalate efficiently
- Collect the issue documents. Save the issuer or RTA allotment advice, corporate-action notice, and the relevant demat statement pages.
- Write down the identifiers. Include the company name, security symbol or ISIN, record date, bonus ratio, expected quantity, credited quantity if any, and the dates shown in the statement.
- Contact the DP or broker first for the account record. Ask whether the credit is pending, recorded under an interim ISIN, or awaiting a platform refresh. Use the broker’s official support channel rather than an unverified message or phone number.
- Contact the issuer or RTA for allotment data. Ask them to confirm the entitlement and the quantity transmitted for your demat account. NSDL identifies the issuer or RTA as the source of the allotment advice.
- Request a case number and keep the response. A dated written trail makes it easier to show exactly what was reported and when.
- Escalate an unresolved account-entry issue through the depository’s investor process. CDSL’s Investor Charter instructs investors to check transaction statements and inform the DP or the relevant depository about an unauthorised debit or credit.
Describe the problem precisely: “The RTA advice shows 200 shares dated 14 October, but my demat statement shows 150,” or “The statement shows 200 shares, but the broker terminal has no holding.” Specific records allow support staff to identify whether the discrepancy is entitlement, depository posting, identifier conversion, or display timing.
Protecting yourself while checking corporate-action entries
Use only the secure login and contact details supplied by your DP, depository, issuer, or RTA. Do not send passwords, one-time codes, or full authentication credentials while asking about a credit. When downloading statements, store them in a protected location and redact unnecessary account information before forwarding a copy.
Review the statement for every debit and credit, not just the expected bonus line. CDSL’s investor charter specifically says investors must verify transaction statements carefully and report unauthorised entries to the DP or respective depository. An unexpected credit should be reported just as promptly as a missing entitlement.
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Worked examples
The statement shows the shares, but the app does not
Suppose the RTA advice states that 80 bonus shares were allotted. Your demat transaction statement records an 80-share credit under the company’s security, while the broker app still shows the old quantity. The account credit is supported by the matching advice and statement. Check whether the broker documents a platform refresh interval, look for an interim ISIN or non-tradable line, and contact the broker if its stated processing window has passed.
The app shows a value change, but no statement credit
A revised share price or portfolio value can follow a corporate-action adjustment without proving that the new shares are in your account. Search the transaction statement for the credit and request the allotment advice from the issuer or RTA if you do not have it. Until those records agree, treat the displayed value as an incomplete status indicator.
The advice and statement quantities differ
If the advice says 300 shares and the statement records 250, preserve both documents and report the exact difference to the DP or broker and the issuer or RTA. Recheck the record date, eligible balance, ratio, and any fractional-share treatment described in the issue notice. Do not rely on a market-price adjustment to decide which number is correct.
A concise decision checklist
- Find the issue’s official record date, ratio, and allotment information.
- Open the correct demat account’s transaction statement.
- Locate the dated credit and note the quantity and ISIN.
- Compare it with the issuer or RTA advice.
- Check the broker app only after verifying the statement.
- If the app lags, follow the broker’s corporate-action support route.
- If the statement is missing or incorrect, contact the DP or broker and issuer or RTA with complete records.
- Report any unauthorised debit or credit to the DP or depository.
The practical test is therefore a reconciliation: issuer or RTA advice equals demat transaction entry. The broker screen answers whether its own platform has caught up, not whether the depository has posted the entitlement.
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