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1Fix the driver behind crashes, sound loss and screen glitches2Repair Windows errors before they cause bigger problems3Scan for outdated or missing drivers - takes under a minuteTo check a GST demand notice, first search the GSTIN or UIN on the GST Portal’s public Search Taxpayer service. Then sign in to the account for that GSTIN and open Services > User Services > Additional Notices & Orders. Match the document’s GSTIN, legal name, form number, date, tax period, amounts, issuing authority and reference details with the portal record. A missing online record does not automatically prove that a communication is fake, because some demand orders may have been issued manually.
What a GST demand communication can be
People often use “GST demand notice” for several different documents. The first question is whether you have received a notice inviting a response or an order that records a decision and demand. The form number and the document title matter because the response route and deadlines can differ.
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GSTN’s official forms list labels FORM GST DRC-01 as the summary of a show-cause notice and FORM GST DRC-07 as the summary of an order. DRC-06 is the taxpayer’s reply to a show-cause notice, while DRC-08 is the summary of a rectification or withdrawal order. DRC-03 records a voluntary payment or a payment made against a show-cause notice or statement. See the GSTN list of GST forms for the official labels. That file is dated 25 September 2019, so confirm the current form and procedure on the live portal and under the law applicable to your case.
Notice stage versus order stage
- Notice: A show-cause notice explains the proposed action and gives the taxpayer an opportunity to respond. DRC-01 is the portal summary for this stage.
- Reply: DRC-06 is the taxpayer’s response to the show-cause notice.
- Order: DRC-07 is the summary of the adjudication order. It should not be described as though it were merely another notice.
- Rectification or withdrawal: DRC-08 records a later correction or withdrawal order.
A PDF or message that says “demand” may contain a summary, an attachment, or both. Always open the full attachment and identify the procedural stage before deciding what to file or pay.
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Use two independent portal checks
Verification is strongest when two separate checks agree:
- Use the public taxpayer search to confirm that the GSTIN or UIN belongs to the expected legal entity.
- Sign in to the taxpayer account and find the corresponding notice or order, its attachment and its portal reference.
The GSTIN lookup confirms the taxpayer profile; it does not, by itself, authenticate an attached document. Conversely, finding a document in an account is useful evidence of a portal record, but you should still check that its details match the communication you received.
Step 1: Check the GSTIN or UIN before logging in
Do not use a link in an unexpected email or text to begin the check. Open the GST Portal by entering its address yourself or by using a trusted government source. Keep the GSTIN or UIN printed on the communication available.
- Open GSTN’s Search Taxpayer guide.
- Choose the public taxpayer search option and select the search by GSTIN or UIN.
- Enter the identifier exactly as printed, complete the captcha if shown, and submit the search.
- Record the returned legal name, trade name, registration status and other displayed registration details.
What to compare
| Item on the communication | What the public search should show | What a mismatch means |
|---|---|---|
| GSTIN or UIN | The same identifier, with the portal’s taxpayer record | A transcription error, wrong taxpayer, or suspicious document; recheck every character before drawing a conclusion |
| Legal name | The registered legal name | Do not rely only on a familiar trade name; a different legal name needs clarification |
| Trade name | Where displayed, the registered trade name | A different trade name may indicate that the communication was addressed to another business |
| Registration status | The current status shown by the search service | An unexpected status should be investigated through the department, especially if the notice concerns a period when registration was active |
A profile match is a screening check, not a formal anti-fraud certificate. It tells you who the GSTIN belongs to; it does not prove that a particular PDF, bank account or payment request was issued by the department.
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Step 2: Find notices and orders in the signed-in account
After checking the identifier, sign in to the GST Portal account associated with that GSTIN. If a business has several registrations, select the registration that appears on the communication; a notice for one state registration will not necessarily appear in another GSTIN’s account.
- Sign in through the GST Portal’s normal login page, not through a message link.
- Open Services.
- Choose User Services.
- Select Additional Notices & Orders.
- Review the list for the relevant case, notice number, order number or tax period.
- Open the entry and download or view every available attachment, including any order, statement, annexure and reply record.
GSTN functionality guidance describes portal-issued DRC-01 records as becoming available under Services > User Services > Additional Notices & Orders. The menu and labels can change, so if the live portal uses a slightly different presentation, use its current navigation while looking for the same notices-and-orders service. The relevant GSTN guidance is in the January–March 2021 functionality compilation.
Capture the portal record
Save the notice or order PDF and make a dated note of what the portal displays. Keep the case or reference number, issue date, communication date if shown, tax period, demand components and the name of the issuing authority. If the portal provides a download receipt or acknowledgement, retain it with the file. This record helps distinguish a genuine portal entry from an altered copy forwarded by someone else.
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Step 3: Compare the document with the portal record
Use the same fields on the message, its attachment and the signed-in portal entry. The following checklist is practical verification, not a legally conclusive authentication protocol.
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- Taxpayer identity: GSTIN, legal name and, where relevant, trade name must describe the same registration.
- Document stage: Identify whether it is DRC-01, DRC-06, DRC-07, DRC-08 or another form. A reply should not be mistaken for an order.
- Reference: Compare notice number, order number, case ID or other reference shown in the portal.
- Dates: Check issue date, communication date if stated, and the tax period covered. A date outside the business’s registration history needs explanation.
- Issuing authority: Compare the commissionerate, officer designation and jurisdiction with the portal entry.
- Amounts: Compare tax, interest, penalty and total figures, plus the breakup by period or tax head where provided.
- Legal basis: Check the provisions and explanation cited in the attachment. Do not assume that a copied section number is correct simply because the document looks official.
- Attachments: Make sure annexures, calculation sheets and statements referenced in the notice are present and readable.
Minor formatting differences between a downloaded PDF and a forwarded copy are not enough to decide authenticity. A different GSTIN, taxpayer name, case reference, tax period or amount is a material discrepancy that should be clarified before you respond or pay.
GST demand forms at a glance
| Form | Official GSTN description | Plain-language use |
|---|---|---|
| DRC-01 | Summary of Show Cause Notice | Notice-stage summary proposing action; not the same procedural document as an adjudication order |
| DRC-03 | Intimation of payment made voluntarily or against a show-cause notice/statement | Taxpayer’s intimation that a payment has been made |
| DRC-06 | Reply to the Show Cause Notice | Taxpayer’s response to the notice |
| DRC-07 | Summary of the order | Order-stage summary recording the decision and demand, where applicable |
| DRC-08 | Summary of Rectification / Withdrawal Order | Summary of a later correction or withdrawal |
The descriptions above are taken from the GSTN forms list. Because that list is an older official file, check the current portal form name and the current law before filing.
What to do if the notice is not in the portal
A missing entry is a warning to investigate, not proof of fraud. GSTN guidance recognizes that a demand order may have been issued manually and therefore may not be available in the portal. The same guidance does not establish a universal public online service that authenticates every manually issued notice.
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Confirm the situation safely
- Search the correct GSTIN account again and check the notices-and-orders area for filters, older dates or another page of results.
- Confirm that you are signed in to the exact GSTIN named on the document, not a different registration belonging to the same business.
- Keep the original communication, envelope or email headers, attachment properties and all reference numbers unchanged.
- Contact the tax department named on the communication using contact details obtained independently from an official government source. Do not use only a phone number, email address, QR code or payment instruction supplied in a suspicious message.
- Ask the department to confirm the issuing office, officer, reference number, tax period and whether the document was issued manually.
Do not upload identity documents, disclose one-time passwords or transfer money merely because a message demands immediate payment. Access the portal independently and use an official channel to establish the liability and the correct payment process.
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Red flags that warrant extra scrutiny
No single visual feature proves that a notice is genuine or fake. Treat the following combination of inconsistencies as reasons to stop and verify:
- The GSTIN resolves to a different legal entity or registration status.
- The document names a tax period in which the GSTIN was not registered, without an explanation that fits the case.
- The portal record has a different notice or order number, date, authority or amount.
- The attachment asks for payment to a personal bank account, a wallet or an account that cannot be connected to the official tax process.
- The sender pressures you to pay before you can log in, refuses to provide a case reference, or supplies only a shortened or unfamiliar web address.
- The PDF contains spelling, jurisdiction or calculation errors that conflict with the portal record or official correspondence.
These are practical warning signs, not a substitute for a department confirmation or professional legal assessment.
If the record is an order and you disagree
Do not treat an order as an invitation to wait for another reminder. GSTN’s appeal FAQ states that an ordinary appeal is generally to be filed within three months from communication of the decision or order. It also states that a delay of up to one additional month may be condoned when sufficient cause is shown. Read the current GSTN appeal FAQ and the law applicable to your case; the dates, forum, pre-deposit and filing requirements depend on the order and the taxpayer’s circumstances.
Preserve the date that starts the clock
Save the email, portal notification, download record, physical delivery proof and the order itself. Write down when the order was actually communicated, because the communication date can matter more than the date printed on the order. If the order is disputed or the deadline is close, contact a qualified GST practitioner, chartered accountant or tax lawyer promptly. A professional can assess whether a reply, rectification request, payment, appeal or another remedy is appropriate.
Common portal problems and practical fixes
The menu is not visible
- Confirm that you are logged in as the taxpayer or an authorized user for the relevant GSTIN.
- Check the full Services menu rather than relying on a dashboard shortcut.
- Sign out and back in, then retry from a current browser with pop-ups and downloads allowed for the government portal.
- Record the date and time, screenshot the error and retain any ticket number if the portal provides one.
The document opens but the attachment is blank
- Download the file instead of viewing it in an in-page preview.
- Try a current PDF reader and check whether the file has multiple pages or separate annexures.
- Do not edit or recompress the original file; save a working copy if you need to add notes.
- If the file remains unavailable, report the technical issue through the portal and ask the issuing office for a copy through an independently verified official channel.
The GSTIN search returns no result
Re-enter the identifier without spaces, check characters such as zero and the letter O, and verify that you selected GSTIN/UIN search rather than another taxpayer-search option. If the identifier still does not resolve, treat that as an unresolved identity problem and contact the department through an official source before sharing information or paying.
A printable verification checklist
- Open the GST Portal independently.
- Search the GSTIN or UIN and save the returned legal name, trade name and registration status.
- Sign in to the account for that exact GSTIN.
- Open Services > User Services > Additional Notices & Orders.
- Locate the matching notice or order and download every attachment.
- Identify the form and procedural stage.
- Match GSTIN, legal name, reference, authority, dates, tax period, amounts, cited provisions and attachments.
- If there is no record, check filters and the correct registration, then obtain independent confirmation from the named department.
- Do not follow suspicious payment instructions or disclose one-time passwords.
- If it is an adverse order, calculate the applicable response or appeal deadline from communication and obtain prompt case-specific advice.
Why the two-check method is the safest practical approach
The public search and the signed-in notices area answer different questions. The first asks, “Who does this GSTIN belong to?” The second asks, “What notice or order has the department placed in this taxpayer account?” Comparing both with the actual communication catches common errors such as a copied GSTIN, a document meant for another registration, a notice-stage summary presented as an order, or an altered amount.
Neither check guarantees that every manually issued paper is fraudulent or that every portal record is legally sufficient for a particular dispute. They give you a documented starting point: establish identity, establish the portal record, preserve the communication date and then use the appropriate official or professional channel for the next step.
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