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Freedom251 › Blog › Account Security

How to Change Your FitnessKPI Password and Check for Suspicious Account Activity

By Freedom251 Team · · 2 min read

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If you can still sign in, use the password or recovery controls currently shown in the official FitnessKPI app or service; the public documentation does not specify today’s screen labels or steps. If you cannot recover access, or suspect someone else has used your account, contact FitnessKPI Support at [email protected] and ask what recovery and account-review options are available.

Change your password if you can still access FitnessKPI

  1. Open the official FitnessKPI app or service and look for its current password-change or account-recovery controls. The Apple App Store release history says version 1.5.2 added password recovery on February 8, 2023, but it does not document the current screens or button-by-button process: FitnessKPI on the Apple App Store.

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  2. Follow the prompts shown in the app or service. If you cannot find a password option, contact FitnessKPI Support or Customer Success rather than relying on an assumed menu path.

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  3. If you can set a new password, make it unique to FitnessKPI. If you reused the old password on other services, change it there as well. Do not send your password to support; let the company verify your identity through its process.

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If you cannot sign in or suspect unauthorized access

Use the recovery option shown in the official app if one is available. If that does not work, contact FitnessKPI Support or Customer Success at [email protected]. The Google Play listing also publishes [email protected] for app support.

Tell support that you are concerned about possible unauthorized access. Ask them to confirm the current recovery procedure, whether they can investigate suspicious access, and whether they can invalidate active sessions. The public material reviewed does not confirm that users can view login history or revoke sessions, so treat those as questions for support, not controls known to be available.

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  • Secure the email account you use for FitnessKPI, particularly if it may also be compromised.

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  • Change any password you reused on other services.

  • Keep suspicious messages and note dates or devices you do not recognize. Do not follow unexpected password-reset links; open the official app or site directly instead.

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  • Never email your password. Support can tell you how to verify your identity safely.

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What you can—and cannot—check publicly

FitnessKPI’s public materials do not confirm an account-activity page, login alerts, trusted-device list, session-revocation control, or a documented response procedure for suspected account takeover. They also do not specify current password requirements or whether multifactor authentication is available. Ask support about the controls and recovery steps for your account rather than assuming a feature exists.

FitnessKPI says on its official website that it holds ISO certifications, conducts ongoing hacking and penetration testing, and encrypts data. These are the company’s statements about its security practices; they do not establish whether a particular account has been accessed or what account-level activity a user can inspect.

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Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.

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