If AION2 Global has restricted your account, submit an appeal through the official Contact Us channel within 15 days from the sanction date shown in your notice. First identify exactly what was restricted, then describe the notice and relevant facts briefly, and request a review. The policy does not promise reversal, a response deadline, or a particular evidence format, so a clear and timely request is your strongest procedural step.
Confirm which AION2 service and region issued the notice
This procedure is based on the AION2 Global operation policy. AION2 services can have region-specific policies and support portals, so check the service name, publisher domain, and region on your notice before following these steps. If the notice does not identify the region clearly, open the support portal associated with the account you used and verify that its policy applies to AION2 Global.
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Save the original notice before contacting support. Record the account identifier shown to you, character or server information if listed, restriction type, stated reason, and sanction date. Do not post account credentials, authentication codes, payment details, or identity documents in a public forum; use only the official support form for information support requests specifically asks you to provide.
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Understand what the notice actually restricts
The operation policy lists six sanction types. They have different scopes, so calling every restriction a ban can lead you to ask for the wrong remedy.
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| Notice wording or sanction type | What it means under the policy | What to check |
|---|---|---|
| Permanent integrated-account ban | Permanent loss of access to all company games and related services tied to the integrated account. | Whether the notice covers the entire integrated account rather than AION2 alone. |
| Permanent AION2 game ban | Permanent access restriction for AION2. | Whether other company services remain outside the stated scope. |
| Temporary AION2 game ban | Access to AION2 is blocked for the period specified in the notice. | The exact end date or duration written by the operator. |
| Warning | A warning can include temporary access or chat restrictions, action restrictions, a forced name or appearance change, an operator warning, or a recommendation. | The specific action attached to the warning; it may not be a full login ban. |
| Item adjustment | An item-related account action rather than one of the permanent or temporary game-ban categories. | Which item or inventory change the notice identifies. |
| IP block | Access is restricted by network address rather than only by a named game account. | Whether the notice explicitly says IP block and whether other accounts or services are affected. |
| Temporary-protection restriction | A temporary protection measure discussed in an official 2026 notice; it is not described there as one of the six sanction types above. | Whether your notice calls the measure temporary protection and whether you believe it was applied unintentionally. |
The policy says penalties can become more severe because of cumulative offense count or the seriousness of an offense, and in serious cases may apply regardless of offense count. Your appeal should therefore address the exact action and reason shown in the notice, not assume that a warning and a permanent ban are handled identically.
File the appeal before the policy deadline
The AION2 Global policy states: Appeals must be submitted within 15 days from the date of the sanction. Treat the date printed on the notice as the starting point. The reviewed policy does not explain how to count partial days or identify a timezone, so do not wait until the last possible moment. If the deadline is close, submit a complete, factual request immediately and keep the confirmation or ticket number.
Step-by-step: submit an AION2 Global appeal
- Read the complete notice. Copy the restriction name, stated rule or conduct, sanction date, affected account or character, and any reference number. Preserve the message in its original form.
- Open the official support route. Use the AION2 Global support site and select its Contact Us section, the channel identified by the operation policy for sanctions and account matters: AION2 Operation Policies.
- Choose the closest account or sanction category. If the form offers several issue types, select the one that matches the notice. Do not describe an IP block as a game ban or a temporary-protection measure as a confirmed violation.
- Identify the account without exposing secrets. Include the account or ticket identifiers the form requests. Never include a password, one-time code, recovery code, or full payment-card number.
- Describe the issue in a short chronology. State when you noticed the restriction, what the notice says, and the facts you believe support a review. Separate what you know from what you infer; do not claim that a detection system made a specific error unless you have evidence for that statement.
- Ask for a review of the stated action. Request that support review the sanction or temporary-protection restriction associated with the notice. The policy does not prescribe a mandatory file type, attachment, or wording, so follow only the fields and upload instructions actually shown in the form.
- Submit once and save the confirmation. Keep the ticket number, submission time, and a copy of your text. These records help you refer to the original request without opening duplicate tickets.
A practical appeal format
A support agent needs to connect your message to one notice. The following structure is a writing aid, not a list of policy-mandated fields:
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Subject: Request for review of AION2 restriction — [account or ticket reference]
Account/service: [AION2 Global account identifier]
Restriction shown: [exact wording from the notice]
Sanction date: [date shown on the notice]
What I am asking:
Please review the restriction associated with this notice.
Relevant facts:
- [when you first saw the restriction]
- [what you were doing immediately beforehand, if known]
- [specific fact that may clarify the account activity]
I understand the applicable rules and will not repeat conduct that violates them.
Please let me know if the support form requires any additional information.
Replace every bracketed value with your own information before sending. Keep the tone neutral. An accusation, threat, or long argument about unrelated tickets makes it harder to identify the issue described in the notice.
If you believe the action is a false positive or temporary protection
An official AION2 notice dated April 2, 2026, told players who believed they had not violated policy, or who had been placed under temporary protection unintentionally, to request a review through Customer Support Contact Us: the official notice. Use that description only when it matches your situation. It directs you to request review; it does not promise that support will remove the measure.
Explain the mismatch precisely. For example, identify that the notice says temporary protection, state when access changed, and list any account activity that could help support distinguish your account from the conduct described. Do not invent a technical explanation, accuse another player without evidence, or state that a reversal is guaranteed.
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What happens after submission
The operation policy describes this general sequence: a possible Terms violation is reported, the operator investigates, a pre-notification may be issued, a sanction may follow, and the player can appeal and receive an appeal-result notification. The policy also says an investigation may take time, re-investigation may occur, and accounts related to a report may be temporarily restricted while an investigation is in progress.
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That sequence does not establish a response-time target, a required level of explanation about detection methods, or a likely outcome. Do not treat silence for a particular number of hours or days as proof that the appeal was denied. Check the ticket or support portal for an official result, and use the original case reference if you need to make a necessary clarification.
How to communicate while the case is open
- Keep one factual record. Save the notice, your submitted text, confirmation number, and any replies in one place.
- Do not send repeated identical tickets. The operation policy treats repeated identical inquiries intended to interfere with support operations as abuse of support services. Add a follow-up only when you have new, material information or the support channel specifically asks for it.
- Answer requested questions directly. If support asks you to clarify an account identifier or event, reply to that case rather than opening an unrelated request.
- Protect your credentials. Support should not need your password or authentication code. Use the account-security guidance linked from the official Code of Conduct instead of relying on instructions from forum users.
The official AION2 Global Code of Conduct says confirmed violations may result in a penalty at NC’s discretion and directs players to review the Account Security FAQ: AION2 Global Support Code of Conduct. The linked page does not establish that every restriction can be reversed or that support will disclose every detection detail.
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Reduce the risk of another penalty
Stop the conduct named in the notice
Until the case is resolved, do not repeat the behavior, tool use, transaction, automation, or communication pattern identified in the notice. The policy allows greater severity based on cumulative offenses and seriousness. Continuing the disputed conduct while waiting can create a separate compliance problem even if you believe the original action was mistaken.
Review the rules that apply to your account
Read the current operation policy and Code of Conduct for the same region shown on your notice. Pay attention to the distinction between account-wide actions, game-only actions, temporary restrictions, warnings, item adjustments, and IP blocks. A rule that applies to one service or region should not be assumed to apply unchanged elsewhere.
Use only legitimate account access
Do not share credentials, buy or sell access, or allow another person to operate the account while a restriction is being examined. If you suspect compromise, use the account-security route linked by official support and describe the suspected unauthorized activity in your Contact Us request. The available policy materials do not provide a detailed recovery checklist, so follow the current official instructions rather than copying an unofficial procedure.
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Keep future support requests distinct
Use a new request for a genuinely different issue and reference the prior case when it is relevant. Avoid flooding support with identical messages, alternate accounts, or contradictory explanations. A concise, consistent record is easier to evaluate than multiple versions of the same story.
Common mistakes and how to correct them
| Mistake | Why it hurts the request | Better approach |
|---|---|---|
| Waiting until the deadline is nearly over | The policy gives a finite appeal window, while the reviewed text does not explain timezone or partial-day counting. | Use the sanction date on the notice and submit as soon as you have a complete factual account. |
| Calling every restriction a permanent ban | It obscures whether the issue is a warning, item adjustment, IP block, temporary game ban, or account-wide action. | Quote the notice’s exact restriction wording and scope. |
| Demanding a particular detection explanation | No reviewed source promises disclosure of every detection detail. | Ask for review and provide facts that can be checked. |
| Uploading invented or altered evidence | It can undermine credibility and create a separate account concern. | Submit only truthful information and only through fields or upload controls the official form provides. |
| Opening many identical tickets | The policy identifies repeated identical inquiries intended to interfere with support as abuse. | Keep one case and add only material information when needed. |
| Assuming a temporary-protection notice proves an error | The April 2, 2026 notice invites review but does not declare every protection action mistaken. | State why your particular restriction appears unintentional and request an examination. |
| Continuing prohibited activity while waiting | Cumulative offenses or severity can increase penalties. | Stop the conduct described and follow the current rules during review. |
| Using a regional procedure without checking the notice | Support channels and policy details can differ by region. | Match the portal and policy to the service and region named on your account notice. |
Appeal checklist
- Service and region on the notice verified as AION2 Global, if applicable.
- Restriction type, reason, affected account, and sanction date copied exactly.
- Appeal submitted through the official Contact Us channel within the policy window.
- Message limited to relevant, truthful facts and a clear request for review.
- No password, authentication code, or unnecessary financial information included.
- Confirmation number and submitted text saved.
- No duplicate identical inquiries sent.
- Conduct named in the notice stopped while the case is pending.
- Current operation policy and Code of Conduct reviewed for the same region.
Limits of what the policy establishes
The official materials establish the appeal route and deadline, but they do not publish an appeal-success rate, false-positive rate, repeat-ban rate, mandatory evidence format, timezone rule for counting the 15 days, guaranteed response time, or guaranteed reversal. Treat any forum post claiming a certain phrase, attachment, or waiting period will ensure restoration as unofficial advice unless the current support portal says otherwise.
Before submitting, recheck the live policy and support page because labels, regional coverage, and procedures can change. The links used here are the AION2 Global operation policy, the Global Support Code of Conduct, and the April 2, 2026 official notice.
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