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1Repair Windows errors before they cause bigger problems2Fix the driver behind crashes, sound loss and screen glitches3Clear out junk files and repair common Windows errorsNottingham Building Society says it cut the time to prepare customer interest-rate-change communications from around two weeks to under 15 minutes. The reported improvement came from a Microsoft Fabric data platform delivered with AND Digital over 12 weeks. It concerns preparing communications—not changing a customer’s rate, processing a mortgage application or making a mortgage decision.
What did Nottingham Building Society change?
Before the project, customer information was split across Salesforce and Sopra Banking Software. The resulting records could conflict, contact details were unreliable, and staff manually reconciled spreadsheets before arranging physical mailings.
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The new platform brings information into a common data environment. Staff can use Power BI dashboards for a more unified view of members, rather than relying on the same manual spreadsheet work to assemble information for rate-change communications.
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Consolidating data from the two systems gave staff a shared source for the information needed to prepare communications. The case report describes Microsoft Fabric as the platform behind that data environment, with Power BI providing staff-facing dashboards. AND Digital was the implementation partner.
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Nottingham Building Society’s Director of Delivery and Data, Mark Akerman, said that when rates change, customers need clear information quickly enough to understand their options and make informed decisions about products such as savings and mortgages. The reported change addresses preparation time for those communications; the report does not say it automatically sends notices or changes customer products.
What do the reported figures show?
| Measure | Reported result | What it refers to |
|---|---|---|
| Preparation time | Around two weeks to under 15 minutes | Nottingham Building Society’s preparation of customer rate-change communications, as reported by FF News in 2026. |
| Project delivery | 12 weeks | Delivery timeframe for the Microsoft Fabric platform with AND Digital, as reported by FF News in 2026. |
FF News published the case on 5 October 2026. It does not provide a measurement methodology or independent validation for the before-and-after timing, nor does it quantify a customer outcome. The result should therefore be read as the reported experience of this project, not a benchmark for other lenders or evidence of a measured Consumer Duty outcome.
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What can other organisations take from the case?
The example is most relevant to organisations whose staff spend time reconciling customer information across separate systems before producing important communications. For a similar initiative, the useful questions are whether source systems can be integrated, how conflicting or incomplete records will be handled, what staff need to see in reports, and how processing improvements will be measured and checked.
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The case report names the platform and delivery partner but does not provide comparative vendor testing, detailed governance arrangements, or evidence that the same delivery time or result would apply elsewhere.
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