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1Repair Windows errors before they cause bigger problems2Fix the driver behind crashes, sound loss and screen glitches3Clear out junk files and repair common Windows errorsHow you track an Indian GST refund for exports depends on the route used. If you exported under bond or Letter of Undertaking (LUT) without paying IGST and claimed unutilized input tax credit, check the claim on the GST Portal as an RFD-01 application. If you paid IGST on exported goods, the refund follows the shipping bill and Customs/ICEGATE workflow; it is not an ordinary RFD-01 claim. First identify the route, then follow the status and error shown by the system handling that stage.
Which export refund route did you use?
Exports are zero-rated supplies under section 16 of the IGST Act. The Act provides two routes: export without payment of integrated tax under bond or LUT and claim a refund of unutilized input tax credit (ITC), or export on payment of integrated tax and claim a refund of that tax, subject to the law and prescribed conditions. The route determines where the claim appears and which system to check. Read section 16 of the IGST Act.
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| Export route | How the claim is made | Where to follow its status |
|---|---|---|
| Export under bond or LUT without IGST payment; refund of unutilized ITC | File a general refund application in FORM GST RFD-01. | GST Portal for the application stage; PFMS for bank validation and disbursal after the relevant payment order. |
| Export of goods on payment of IGST | The shipping bill is treated as the refund application. Processing depends on required export-manifest/report and valid-return information reaching Customs. | Customs/ICEGATE shipping-bill workflow; check GSTN or Customs validation and payment-related status as applicable. |
The CBIC refund rules describe electronic RFD-01 filing for general refund applications and make an export manifest or export report relevant for export-of-goods claims. The separate GSTN–Customs process for IGST-paid exported goods treats the shipping bill as the refund application. See the CBIC refund rules and CBIC Circular No. 17/17/2017-GST.
How do I track my GST refund?
For an RFD-01 claim, start on the GST Portal. For IGST paid on exported goods, trace the shipping-bill-linked record through Customs/ICEGATE. GSTN’s advisory distinguishes the GST Portal, which shows the application’s stage with the officer or taxpayer, from PFMS, which shows bank-account validation or disbursal. Read the GSTN tracking advisory.
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If you filed RFD-01
- Keep the application reference number (ARN) and the filing year available.
- On the GST Portal, go to Services > Refunds > Track Application Status. Search by filing year or ARN, then inspect the current stage and any acknowledgement, deficiency memo, notice, reply, sanction or rejection order, or payment order.
- If a payment order in FORM GST RFD-05 has been issued, check PFMS for bank validation and disbursal. A GST sanction or payment order does not by itself establish that the money has reached your bank account.
- If PFMS shows failed bank validation, read the error details. For incorrect bank details, the GSTN/PFMS advisory says the taxpayer must update the account in the refund application and the officer must reissue RFD-05. A technical file-exchange error is handled through revalidation.
If you paid IGST on exported goods
Follow the shipping-bill-linked status in the Customs/ICEGATE workflow. Check whether the export manifest or report and required data have reached the relevant system, and read the specific validation or error message. The ICEGATE FAQ says an IGST refund will not process if validation fails in GSTN or Customs.
Why is my export IGST refund pending?
“Pending” identifies no single cause. The delay may be at the GSTN-to-Customs data handoff, export-manifest or EGM stage, Customs validation, bank-detail stage, tax-officer stage, or PFMS payment validation. Use the visible status and error to decide where to follow up rather than treating every delay as a GST Portal application issue.
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- GSTN data was not transmitted to Customs: ICEGATE guidance directs taxpayers to contact the GSTN helpdesk.
- SB002/SB006-type error: the ICEGATE FAQ advises resolving the EGM issue with the shipping line, airline, or carrier.
- Temporary scroll exists, but the claim is missing from the final scroll: the FAQ points to correcting bank details with the Customs field formation so ICES can be updated.
- Unresolved Customs-side issue: ICEGATE or gateway-port Customs is an escalation route. For unresolved general grievances, the FAQ identifies the Principal Commissioner or Commissioner of Customs at the gateway port.
Match the follow-up to the stage shown: an EGM issue belongs with the carrier, a GSTN-to-Customs transmission problem with the GSTN helpdesk, and a Customs scroll or bank-detail correction with the relevant Customs field formation. Use the ICEGATE FAQ for its error-specific guidance.
What if my GST refund is sanctioned but not credited?
For an RFD-01 refund, distinguish the GST decision from the payment process. After the payment order, PFMS handles bank validation and disbursal. The GSTN advisory describes validation at two stages: after RFD-01 filing and after RFD-05. Check PFMS and its error details; a failed validation may require correcting bank information and having the officer reissue RFD-05, while a technical file-exchange error is handled through revalidation. These steps concern the RFD-01/PFMS route; an IGST-paid goods refund follows the shipping-bill-linked Customs process.
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How long should an export GST refund take, and is interest payable?
There is no universal payment date established here for every claim. Timing depends on the route and on completeness, examination, data transmission, and validation. Do not treat “pending” or a sanction alone as a promise of a particular credit date.
Where interest is due under section 56, the refund rules describe an order with payment advice in FORM GST RFD-05 specifying the delayed refund amount, delay period, and interest payable. Whether a particular exporter qualifies depends on the current law and the facts of the claim; a delay does not automatically establish a specific interest payment. Check the current CBIC refund rules.
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Does the same process apply to an older Service Tax refund?
No. The CBIC FAQ says refunds under earlier laws are dealt with under the respective laws. A pending Service Tax-era export refund should not be tracked as though it were a current GST RFD-01 or shipping-bill-linked GST refund. See the CBIC FAQ.
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