When an online marketplace order arrives, compare the invoice with the order rather than relying on the platform logo. Check the supplier named on the document, its GSTIN and address, the invoice number and date, the item and HSN or service code, taxable value, tax rate and tax amount, and any recipient or place-of-supply fields that apply to your transaction.
A marketplace may have separate tax duties for specified supplies, but its brand is not automatically the seller shown on every invoice. The document may also correctly be a bill of supply instead of a tax invoice when the supply is exempt or the supplier uses the composition scheme.
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Start with the document type and the named supplier
For an ordinary taxable sale, the registered supplier is responsible for issuing a tax invoice. Rule 46 of the Central Board of Indirect Taxes and Customs (CBIC) invoice rules sets out the particulars that invoice must contain. Read the supplier block first: record the name, address and GSTIN printed on the invoice, then compare that name with the seller details in your marketplace order.
A marketplace checkout page can show a platform name, a fulfilment company, a brand, or a third-party seller. Those labels do not by themselves identify the person responsible for the taxable supply. The supplier identified on the invoice is the starting point for checking the transaction. CBIC also describes circumstances in which an electronic-commerce operator is liable to pay tax on specified supplies made through it; that statutory role is separate from the seller named on a particular invoice. See the CBIC invoice rules and its sectoral FAQs for the governing concepts.
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Do not assume that a platform logo means the platform is the supplier, and do not assume that every marketplace invoice must name either the platform or the third-party seller. The transaction structure and applicable notifications determine which entity appears as supplier.
A field-by-field GST invoice checklist
1. Supplier name, address and GSTIN
- Find the supplier’s legal or registered name, address and GSTIN on the invoice.
- Compare the name with the seller information in the order record and keep a copy of both.
- Note the GSTIN exactly as printed; do not silently replace it with a marketplace or fulfilment company’s number.
- If the invoice names a different supplier from the order without an explanation, ask the seller or platform for clarification or a corrected document.
The printed GSTIN is an identification field, not proof that the registration is currently active or that tax was remitted. An invoice alone cannot establish either fact.
2. Invoice serial number and issue date
Locate the invoice date and serial number. The rules describe a consecutive number, using one or more series, that is unique for the financial year. Check that the number is present, legible and associated with the named supplier. An order number, shipment number or payment reference may appear as well, but it is not a substitute for the invoice serial number.
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3. Description, quantity and code
Match each line to what you ordered and received. For goods, check the description, quantity and unit where applicable. The invoice rules call for an HSN code for goods or an Accounting Code for services, subject to applicable notifications and exceptions. A service invoice therefore may not have a goods HSN, while a goods invoice should not be judged by a service code alone.
- Confirm that variants, model names, pack sizes and quantities match the delivered item.
- Check that cancelled, returned or substituted items are not still billed as delivered.
- Keep the invoice and order details together if a line description is abbreviated.
4. Total value, taxable value and discounts
Read the arithmetic from the line level upward. The invoice should show the total value and the taxable value. Discounts or abatements can reduce the taxable value, so the amount on which GST is calculated may differ from the catalogue price or the amount you first saw at checkout.
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Compare the taxable value with the displayed discount, coupon or adjustment. If a discount appears in the marketplace order but not on the invoice, or if the taxable value does not appear to follow the listed adjustments, flag the discrepancy for clarification rather than trying to infer a tax rate for the product.
5. Tax type, rate and amount
For a tax invoice, check the applicable tax rate and the amount charged. Depending on the transaction, the particulars can include central tax, state tax, integrated tax, union territory tax or cess. The invoice may show one or more of these rather than every category. Check that the tax labels, rates and amounts are visible for each relevant line or total.
Do not use a generic online GST percentage to recalculate an item whose category and date have not been established. Rates can depend on the exact goods or service and the applicable notification. Your practical check is whether the invoice clearly connects the stated rate and tax amount to the taxable value.
6. Recipient details
If you buy as a registered business, the recipient’s GSTIN or UIN is a specified invoice field. Check the legal name and number you supplied to the seller. A missing or incorrect business GSTIN can affect your records, so request correction promptly.
For an unregistered recipient, Rule 46 specifies additional name, address and delivery details when the taxable supply value is ₹50,000 or more. At that threshold, look for the recipient’s name and address and the delivery address with the State name and State code where required. The ₹50,000 figure is a taxable-supply-value threshold in the rule; it is not a general minimum order value for every marketplace purchase.
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7. Place of supply and delivery address
For an inter-State supply, the invoice particulars include the place of supply and the State name. Check that the State shown makes sense for the address and transaction details you provided. Where the delivery address differs from the place of supply, the delivery address is also included among the prescribed particulars.
For an intra-State transaction, a separate inter-State place-of-supply entry may not be the field you use to identify the transaction. Instead, focus on whether the tax components and addresses are consistent with the invoice and order. The applicable field depends on the transaction, not on the visual template used by the marketplace.
Tax invoice versus bill of supply
An invoice without a GST rate is not automatically defective. First determine which document the transaction calls for.
| Document | When it is used | Particulars to look for | What is not listed as a prescribed field |
|---|---|---|---|
| Tax invoice | Ordinary taxable supply by a registered supplier | Supplier name, address and GSTIN; unique financial-year serial number; date; recipient details where applicable; HSN or Accounting Code; description; value; taxable value; applicable tax rate and tax amount; place-of-supply or delivery details where applicable | No single field is universally required beyond the particulars applicable to the transaction; the tax components depend on the supply |
| Bill of supply | Exempt supply or supply by a supplier paying tax under the composition scheme | Supplier details, serial number, date, recipient details if registered, HSN or Accounting Code, description and value | Tax rate and tax amount are not listed as prescribed bill-of-supply particulars |
CBIC’s sectoral FAQ explains that exempt supplies and composition-scheme suppliers issue a bill of supply rather than a tax invoice. The bill of supply’s different field set is a document-type distinction, not evidence that the marketplace forgot to add GST. Conversely, a document called a bill of supply should not be treated as a tax invoice merely because it resembles one visually. Consult the CBIC FAQ and the CBIC Hindi/English FAQ page for the broad explanation, while using the invoice rules for the detailed particulars.
Intra-State and inter-State supplies: what changes
| Check | Intra-State focus | Inter-State focus |
|---|---|---|
| Tax presentation | Review the tax components shown on the invoice and whether they are tied to the taxable value. | Review the integrated-tax presentation and the stated place of supply, subject to the transaction’s applicable treatment. |
| Place of supply | The inter-State place-of-supply field is not the defining check. | Place of supply with the State name is a listed particular. |
| Delivery address | Check it against the order and recipient information. | Check it especially where the delivery address differs from the place of supply. |
This comparison concerns the fields that change with the transaction. It does not mean that a marketplace’s template will use identical labels in every State or product category.
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What the marketplace logo can—and cannot—tell you
The checkout interface and the invoice serve different purposes. A marketplace operator may collect payment, arrange delivery or have a statutory obligation for specified supplies, while another registered supplier issues the invoice. The invoice’s supplier block is therefore more probative for your purchase record than the logo or the name at the top of an email.
- Open the invoice file supplied with the order, not only the payment receipt.
- Identify the supplier printed on that invoice.
- Compare the supplier, item and amount with the order page.
- Use the marketplace’s seller information to explain any difference, but do not substitute the marketplace name for the invoice supplier.
If the platform provides separate documents for different sellers or shipments, check each invoice against the relevant lines. A single order can contain more than one supplier and more than one invoice.
When a field is missing or appears inconsistent
The document has no GST rate or tax amount
Check whether it is labelled a bill of supply and whether the supply is described as exempt or supplied by a composition-scheme seller. Those contexts explain why the prescribed bill-of-supply particulars do not list a tax rate or tax charged. Do not conclude that every order lacking a GST line is exempt or composition-rated; ask the supplier what document type applies.
The supplier name differs from the order
Save the order page, invoice and delivery record. Ask the seller or platform to explain the relationship and, if necessary, issue a corrected invoice. A fulfilment or logistics name alone does not establish who supplied the goods.
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Compare the invoice line with the delivered package, return record and refund entry. Request a credit, replacement invoice or other correction through the seller’s documented support channel. Keep the original document rather than editing it yourself.
The registered-business GSTIN is missing or incorrect
Contact the supplier promptly with the correct recipient details and ask whether a revised invoice can be issued under the applicable rules. Do not manually write a GSTIN onto an issued invoice.
The address or State appears wrong
Verify the billing and delivery addresses you entered, then check the place-of-supply field where the transaction is inter-State. Ask for clarification if the invoice uses an address that does not match the transaction record, particularly for a supply valued at ₹50,000 or more to an unregistered recipient.
Keep realistic expectations about verification
A complete-looking invoice helps you document what was sold, by whom and for what stated tax amount. It does not, by itself, prove that the printed GSTIN is active today, that the supplier has remitted the tax, or that the document is authentic. Those questions require information or checks beyond the invoice itself.
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