Side by side
Wolken AI Enterprise Service Management vs ZentraITSM
Both stand on enterprise service management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Consider Wolken AI ESM if your organization needs service workflows spanning IT and non-IT departments, with agent automation, incident tools, and a unified portal. Look elsewhere if you need a published price before contacting the provider or require a platform beyond web and API.
Visit Wolken AI Enterprise Service Management
ZentraITSM combines service desk work with change governance, asset and CMDB management, integrations, and deployment options. Compare the agent limits and annual billing terms with your team's requirements before choosing a plan.
Visit ZentraITSMThe facts
| Wolken AI Enterprise Service Management | ZentraITSM | |
|---|---|---|
| Free plan | Not published | A free trial |
| Open source | Not published | Not published |
| Runs on | API, Web | API, Self-hosted, Web |
| Lowest paid plan | Free or on request | Zentra Cloud: $19 a month |
| Plans published | 1 | 4 |
| Maker | Not published | Not published |
| Website | wolkensoftware.com | zentraitsm.com |
| On enterprise service management software | #22 of 29 | #18 of 29 |
Wolken AI Enterprise Service Management: what it does well
- Brings IT, HR, Facilities, and Finance requests into one workflow engine.
- Includes a unified employee portal, service catalog, and knowledge base.
- Agents can detect incident patterns and trigger runbooks.
- Copilot drafts replies and automates checks for human agents.
- Lists native integrations with eight named business platforms.
What to know first
- Pricing is available only on request.
- The listed platforms are web and API.
ZentraITSM: what it does well
- Covers twelve ITSM practices
- Incident intake, routing, and priority SLAs
- CMDB includes impact analysis and service maps
- Managed cloud or self-hosted deployment
- Cloud plan lists daily backups and a 99.9% uptime SLA
What to know first
- Zentra Cloud is $19 per agent monthly, billed annually
- Basic self-hosted plan is limited to 20 agents
- Standard plan is limited to 50 agents
- No free plan
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