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Thematic vs Whipnote

Both stand on speech analytics software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

Thematic

Paid APIWeb

Thematic brings varied feedback into one analysis and workflow system for enterprise CX use. Its capabilities are broad, but the stated annual entry price and data-volume fit make it unsuitable for smaller needs.

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Whipnote

Paid APIWeb

Whipnote combines transcription, conversation measurements, sentiment analysis, and customizable dashboards in one paid service. Its API and white-label publishing support make it suited to teams building conversation-analysis workflows for clients or internal operations.

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The facts

ThematicWhipnote
Free planNoNo
Open sourceNot publishedNot published
Runs onAPI, WebAPI, Web
Lowest paid planFoundation: $25,000 a yearFree or on request
Plans published21
MakerNot publishedNot published
Websitegetthematic.comwhipnote.com
On speech analytics software#20 of 30#24 of 30

Thematic: what it does well

  • Combines many customer-feedback sources
  • Theme Editor supports analysis validation
  • Predicts NPS, churn, and effort scores
  • API and listed integrations available
  • SOC 2 Type II and GDPR compliance stated

What to know first

  • No free plan
  • Foundation costs $25,000 a year
  • Works best with at least 2,000 verbatim rows

Whipnote: what it does well

  • Transcribes remote and local files
  • Provides word- and utterance-level metrics
  • Supports white-label client dashboards
  • Includes automatic speaker separation
  • No long-term contract or cancellation charge

What to know first

  • No free plan
  • Pay-as-you-go price is 1 cent per minute
  • Access is listed for web and API

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