Side by side
Sytel Contact Center vs Zendesk Contact Center
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial AndroidAPIiPhone+5
Sytel offers broad channel coverage, automation, deployment choices, and a browser-based workspace. Its pricing requires a request, while the free trial provides a way for subscribers to explore the platform.
Visit Sytel Contact Center Paid Web
Zendesk Contact Center combines telephony, digital channels, agent tools, and service reporting. Buyers should account for the required Suite plan and additional Minutes Block charges.
Visit Zendesk Contact CenterThe facts
| Sytel Contact Center | Zendesk Contact Center | |
|---|---|---|
| Free plan | Not published | No |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Linux, Mac, Self-hosted, Web, Windows | Web |
| Lowest paid plan | Free or on request | Minutes Block: $33 a month |
| Plans published | 1 | 2 |
| Maker | Sytel Contact Center | Zendesk Contact Center |
| Website | sytel.com | zendesk.com |
| On call center software | #29 of 124 | #70 of 124 |
Sytel Contact Center: what it does well
- Blends voice, chat, email, and social channels
- Includes predictive dialing and inbound routing
- Browser workspace needs no software installation
- Cloud components scale beyond 10,000 agents
- Free trial is available for subscribers
What to know first
- Pricing is available only on request
- Softdial Cloud charges by seats or minutes
- Sytel says it does not act as a HIPAA Business Associate
Zendesk Contact Center: what it does well
- Inbound and outbound calling
- IVR builder included
- Omnichannel social, web, mobile, voice, email
- Workforce management listed
- Interactive reports with scheduled delivery
What to know first
- No free plan
- Requires a Zendesk Suite plan
- Minutes Block costs extra
- Annual billing applies
Alternatives to Sytel Contact Center Alternatives to Zendesk Contact Center The whole list