Side by side
storm CONTACT vs Telia ACE
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose storm CONTACT if an enterprise needs a shared queue for voice and digital enquiries, customizable routing, and workforce management. Its support for large contact volumes and API integrations add to its scope. Buyers should look elsewhere if they need a published price rather than requesting pricing.
Visit storm CONTACTTelia ACE combines multichannel contact handling with routing, agent tools, workforce management, and shared knowledge. Buyers should request pricing and review the available integrations, deployment, and security options for their organization.
Visit Telia ACEThe facts
| storm CONTACT | Telia ACE | |
|---|---|---|
| Free plan | Not published | Not published |
| Open source | Not published | Not published |
| Runs on | API, Web | Android, API, iPhone, Mac, Web, Windows |
| Lowest paid plan | Free or on request | Free or on request |
| Plans published | 1 | 1 |
| Maker | storm CONTACT | Telia ACE |
| Website | contentguru.com | ace.teliacompany.com |
| On call center software | #74 of 122 | #78 of 122 |
storm CONTACT: what it does well
- Handles phone, email, social media, web chat, and video.
- Routes enquiries to human or machine agents using customizable logic.
- Supports inbound calling, outbound dialing, IVR, and workforce management.
- Offers dynamic prioritization by waiting time, queue, or entrant priority.
- States 99.999% availability on the storm platform.
What to know first
- Pricing is provided on request.
- The product is presented for enterprise customers.
Telia ACE: what it does well
- Omnichannel handling across voice, chat, email, and social media
- Inbound calling, outbound dialer, IVR builder, and workforce management
- AI call transcription and summaries in release 33
- More than a dozen APIs and off-the-shelf adapters
- Smartphone app supports queues, callbacks, and expert involvement
What to know first
- Pricing is available only on request
- Some security and cloud options are optional
- Support is directed through the HelpHub portal
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