Side by side
Squaretalk Contact Center Analytics vs Verint Interaction Analytics
Both stand on contact center analytics software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid Windows
Squaretalk combines monitoring and analytics with calling features and CRM integrations. Review the annual billing, user minimums, and plan allowances against your team’s needs.
Visit Squaretalk Contact Center Analytics
Paid
Choose Verint Interaction Analytics if you want conversation analysis connected to coaching, quality, compliance, or customer experience workflows. Look elsewhere if you need a published price or a self-service purchase route.
Visit Verint Interaction AnalyticsThe facts
| Squaretalk Contact Center Analytics | Verint Interaction Analytics | |
|---|---|---|
| Free plan | No | Not published |
| Open source | Not published | Not published |
| Runs on | Windows | Not published |
| Lowest paid plan | Core: $25 a month | Free or on request |
| Plans published | 3 | 1 |
| Maker | Squaretalk Contact Center Analytics | Not published |
| Website | squaretalk.com | verint.com |
| On contact center analytics software | #21 of 30 | #25 of 30 |
Squaretalk Contact Center Analytics: what it does well
- Includes real-time monitoring and speech analytics.
- Supports sentiment analysis and service-level reporting.
- Offers seven listed CRM integrations.
- Supports call recording, browser calling, and SIP.
What to know first
- No free plan.
- Core requires at least 3 users.
- Connect requires at least 5 users.
Verint Interaction Analytics: what it does well
- Analyzes voice, text, and desktop activity.
- Tracks sentiment, agent behavior, topics, and operational trends.
- Supports notifications for sentiment changes and threshold events.
- Enterprise includes speech and chat analytics.
- Integration Studio lists more than 500 connectors across 300 vendors.
What to know first
- Pricing is available on request.
- The listed plan directs prospective customers to contact sales.
Alternatives to Squaretalk Contact Center Analytics Alternatives to Verint Interaction Analytics The whole list