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SmartCX vs Thematic

Both stand on feedback analytics software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

SmartCX

Paid Web
Visit SmartCX

Thematic

Paid APIWeb

Thematic brings varied feedback into one analysis and workflow system for enterprise CX use. Its capabilities are broad, but the stated annual entry price and data-volume fit make it unsuitable for smaller needs.

Visit Thematic

The facts

SmartCXThematic
Free planNoNo
Open sourceNot publishedNot published
Runs onWebAPI, Web
Lowest paid planNot publishedFoundation: $25,000 a year
Plans publishedNone2
MakerNot publishedNot published
Websitegetsmartcx.comgetthematic.com
On feedback analytics software#18 of 19#14 of 19

SmartCX: what it does well

    Thematic: what it does well

    • Combines many customer-feedback sources
    • Theme Editor supports analysis validation
    • Predicts NPS, churn, and effort scores
    • API and listed integrations available
    • SOC 2 Type II and GDPR compliance stated

    What to know first

    • No free plan
    • Foundation costs $25,000 a year
    • Works best with at least 2,000 verbatim rows

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