Side by side
ServiceNow Contact Center vs Vocalcom Hermes360
Both stand on call & contact center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidiPhoneWeb
Visit ServiceNow Contact Center 
Paid APISelf-hostedWeb
Hermes360 brings channel handling, call routing, reporting, and quality tools into a contact center solution. Buyers will need to contact Vocalcom for pricing and can request a personalized demo.
Visit Vocalcom Hermes360The facts
| ServiceNow Contact Center | Vocalcom Hermes360 | |
|---|---|---|
| Free plan | No | Not published |
| Open source | Not published | Not published |
| Runs on | Android, iPhone, Web | API, Self-hosted, Web |
| Lowest paid plan | Not published | Free or on request |
| Plans published | None | 1 |
| Maker | Not published | Not published |
| Website | servicenow.com | vocalcom.com |
| On call & contact center software | #28 of 29 | #24 of 29 |
ServiceNow Contact Center: what it does well
Vocalcom Hermes360: what it does well
- Handles voice, email, SMS, chat, and social media.
- Includes inbound and outbound call management.
- Offers real-time dashboards and reporting.
- Supports several named CRM connectors and open APIs.
- Available as cloud or on-premise deployment.
What to know first
- Pricing is available on request, not listed.
- A demo request asks for company and seat details.
Alternatives to ServiceNow Contact Center Alternatives to Vocalcom Hermes360 The whole list