Runbook vs Zoho Desk
| Runbook | Zoho Desk | |
|---|---|---|
| Free plan | No | Yes |
| Free trial | Yes | |
| Paid from | $40/mo | ₹420/mo |
| Platforms | Web | api |
| Free plan | No | Yes |
| Internal employee portal | Yes | |
| Runbook support | Yes | |
| AI-powered search | Yes | |
| Slack access | Yes | |
| Single sign-on | Yes | |
| Customer portal | Yes | |
| Shared inbox | Yes | |
| SLA management | Yes | |
| Help center | Yes | |
| Ticket automation | Yes | |
| API access | Yes | |
| Included agent seats | 3 |
Listed together in Best IT Knowledge Base Software