Side by side
RingCentral RingCX vs Ytel Contact Center
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid APIMacWeb+1
RingCX combines omnichannel interactions, AI assistance, workforce tools, and reporting in a contact center product. Consider the RingEX requirement and included-minute limits alongside its starting price of $65/user/mo (annual).
Visit RingCentral RingCX Paid APIMacWeb+1
Ytel Contact Center brings dialing, routing, monitoring, APIs and digital channels into one cloud service. Review network requirements and usage-based charges before requesting pricing.
Visit Ytel Contact CenterThe facts
| RingCentral RingCX | Ytel Contact Center | |
|---|---|---|
| Free plan | No | Not published |
| Open source | Not published | Not published |
| Runs on | API, Mac, Web, Windows | API, Mac, Web, Windows |
| Lowest paid plan | RingCX: $65 a month | Free or on request |
| Plans published | 1 | 1 |
| Maker | RingCentral RingCX | Ytel Contact Center |
| Website | ringcentral.com | ytel.com |
| On call center software | #32 of 131 | #61 of 131 |
RingCentral RingCX: what it does well
- One license includes voice and 20+ digital channels
- AI tools assist agents and supervisors
- More than 250 pre-built reports
- Campaign dialers include preview and predictive options
- Connects to over 50 tools through open APIs
What to know first
- No free plan
- Requires a RingEX account
- Unused monthly minutes do not roll over
- Overages apply to included minutes
Ytel Contact Center: what it does well
- Inbound routing supports IVRs, queues and voicemail
- Parallel and predictive dialing options
- Integrates with over 100 CRMs
- Browser webphone needs no softphone download
- Live monitoring and real-time reporting
What to know first
- Pricing requires contacting Ytel
- Platform fee applies in addition to agent licenses
- SMS or Branded Calls may add usage charges
- ChromeOS is no longer supported
Alternatives to RingCentral RingCX Alternatives to Ytel Contact Center The whole list