Resolver Investigations vs SmartSuite Enterprise Service Desk
SmartSuite Enterprise Service Desk
5.1 #35 in Internal Controls Software
About SmartSuite Enterprise Service Desk| Resolver Investigations | SmartSuite Enterprise Service Desk | |
|---|---|---|
| Free plan | No | |
| Free trial | Yes | |
| Paid from | $15/mo | |
| Platforms | Android, api, iOS, Web | Android, api, iOS, Web |
| Deployment | cloud | cloud |
| Case intake forms | Yes | |
| Workflow automation | Yes | |
| Custom case fields | Yes | |
| Audit trail | Yes | |
| Reporting dashboards | Yes | |
| Mobile apps | Yes | |
| Free plan | No | |
| Paid from | 15 /user/mo | |
| Control testing | Yes | |
| Evidence collection | Yes | |
| Issue remediation | Yes | |
| Automated testing | Yes | |
| SLA scope | both | |
| Escalation automation | Yes | |
| SLA reporting | Yes | |
| API access | Yes | |
| Contract storage | Yes | |
| Renewal alerts | Yes | |
| Performance tracking | Yes | |
| Vendor risk assessments | Yes | |
| Intake workflows | Yes | |
| Control testing workflows | Yes |
Listed together in Best Internal Controls Software