Resolver Investigations

Resolver Investigations is cloud software for managing corporate investigations from intake through resolution. It suits organizations that need configurable case workflows shared across security, HR, legal, and compliance teams. Its main strength is the joined-up case record; its mobile app is much narrower than the broader investigation workflow.

Overview

Resolver brings intake, evidence, findings, and resolution into a structured case file. Centralized documents, full-text search, and chain-of-custody support help teams keep evidence connected to each matter. Role-based permissions, alerts, and cross-departmental workflows are useful when an investigation spans functions such as legal and HR.

Organizations can tailor templates, fields, stages, and event-based assignments to different investigation processes. That flexibility is valuable for teams handling varied cases, but a custom quote based on users, modules, scope, and deployment needs makes budgeting less straightforward than with a fixed-price product.

Key features

• Structured intake and workflow: Intake forms, custom case fields, and workflow automation support consistent collection and assignment. Configurable stages and templates suit teams whose investigations do not all follow the same path.
• Evidence handling: Central case files, document search, and chain-of-custody support help investigators organize material within the case record.
• Collaboration and oversight: Permissions, automated alerts, and cross-department workflows help coordinate contributors while dashboards and reports show case trends and performance.
• AI-assisted analysis: Text analysis can extract details from case notes and witness statements, potentially reducing manual review work.
• Connected data: Pre-built integrations and an open API can bring information from security, HR, IT, and external sources into a case view.
• Mobile submissions: Resolver Mobile supports incident submissions, file uploads, and offline saving for later submission after connectivity returns. Its English-only interface, single Submit trigger, and hardcoded anonymous incident form limit its usefulness for organizations needing varied mobile workflows or languages.

Resolver states that its compliance program includes ISO 27001, ISO 27017, ISO 27701, and SOC 2 Type 2 reports; the SOC 2 report is available under NDA. Product user guides and technical support are provided, and Resolver Core users can manage support tickets through a portal.

Pricing

Investigation Case Management: custom pricing, billed by quote according to scope, number of users, modules, and deployment needs. This tailored approach may suit organizations with distinct requirements, but buyers should establish the full scope before comparing costs. No lower-cost or free Resolver plan is described.

Platforms

Resolver Investigations is cloud-deployed and supports web, Android, iOS, and API access. The mobile apps offer offline saving, but their form and language restrictions matter for distributed teams collecting reports in the field.

Who it's for

The product targets corporate investigations, security, fraud, ethics and compliance, HR, and legal teams. Its use cases include fraud, workplace violence and misconduct, whistleblower reports, cybersecurity incidents, financial crimes, HR matters, and supply-chain irregularities. It is best suited to organizations that need controlled evidence handling and configurable processes across departments. Teams looking mainly for multilingual, flexible mobile intake should look elsewhere.

Pros and cons

Pros

• Case records combine intake, evidence, findings, and resolution, with search and chain-of-custody support for evidence-heavy investigations.
• Configurable templates, fields, stages, and assignments can accommodate different case types and departmental workflows.
• Dashboards, AI-assisted text analysis, and integrations can help teams review trends and bring relevant data into cases.

Cons

• Quote-based pricing tied to scope and user count makes costs harder to compare before requirements are defined.
• The mobile app is English-only and limited to a single trigger and a specific anonymous submission form, restricting broader field use.

Alternatives

For a free, self-hosted GRC option, consider Eramba, whose Community plan costs nothing; Resolver is the more directly investigation-focused choice based on its case, evidence, and workflow capabilities. Soxify may fit teams focused on controls and evidence requests: its free plan supports up to five controls and 25 evidence requests per month, with evidence links, export, and an audit trail. ControlHatch is a free web option with unlimited users, entities, projects, and controls, plus AI-assisted workflows and full data export.

Consider iShield GRC ICFR & SOX Compliance for its GRC-focused Foundation and Core GRC plans. Protecht is another paid option, with annual license fees based on named active users and extra charges for marketplace templates and Operational Resilience. Riskonnect, Workiva Audit Management, and Audit Out are also paid alternatives with custom or organization-dependent pricing.

Related categories: Internal Controls Software, Risk Management Software, Compliance Management Software, and Case Management Software.

Verdict

Choose Resolver Investigations if your organization needs configurable, cross-department investigation handling with centralized evidence and reporting. Its strongest case is the combination of structured workflows and case-level evidence management. Look elsewhere if transparent fixed pricing or broad, multilingual mobile intake is a priority.