Side by side
Refiner vs Userback
Both stand on customer feedback software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan AndroidAPIiPhone+1
Visit Refiner Free plan AndroidAPIExtension+2
Userback combines visual bug feedback, session replay, surveys, and a feature portal, with integrations for common work tools. The free plan allows unlimited collection, but its seven-day feedback availability and two-seat, two-project limits are important constraints.
Visit UserbackThe facts
| Refiner | Userback | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Web | Android, API, Extension, iPhone, Web |
| Lowest paid plan | Free or on request | Team: $29 a month |
| Plans published | 6 | 5 |
| Maker | Refiner | Not published |
| Website | refiner.io | userback.io |
| On customer feedback software | #10 of 59 | #14 of 59 |
Refiner: what it does well
Userback: what it does well
- Captures annotated screenshots, recordings, and console logs.
- Feature Portal supports idea voting and roadmap following.
- Browser extension works without target-site code installation.
- Mobile SDK supports native iOS and Android feedback.
- Free plan allows unlimited feedback collection.
What to know first
- Free plan feedback is available for only seven days.
- Free Forever is limited to two seats and two projects.
- Team costs $29 a month billed annually.
Alternatives to Refiner Alternatives to Userback The whole list