Side by side
Pylon vs Zowie
Both stand on customer service automation software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid APIWeb
Consider Pylon if your B2B support team wants a shared support platform spanning multiple channels, agent assistance, and repeatable automations. Its API, webhooks, and listed integrations may suit teams connecting support to internal systems. Look elsewhere if you require a free plan or need base pricing without requesting it.
Visit Pylon
Paid AndroidAPIiPhone+2
Zowie combines agent creation and orchestration with monitoring and multiple deployment options. Prospective buyers must book a demo, and fees are set in an Order Form.
Visit ZowieThe facts
| Pylon | Zowie | |
|---|---|---|
| Free plan | No | Not published |
| Open source | Not published | Not published |
| Runs on | API, Web | Android, API, iPhone, Self-hosted, Web |
| Lowest paid plan | See the plans | Not published |
| Plans published | 1 | None |
| Maker | Pylon | Not published |
| Website | usepylon.com | getzowie.com |
| On customer service automation software | #15 of 26 | #19 of 26 |
Pylon: what it does well
- Shared inbox, SLA management, help center, and ticket automation are listed.
- Support spans Slack, Microsoft Teams, email, chat, SMS, WhatsApp, and phone.
- Support Agent can bring in a person when judgment is needed.
- Automations can start from an event or schedule.
- API and webhooks can read and write data and trigger workflows.
What to know first
- There is no free plan.
- Base pricing is available on request.
- The customer portal is an Advanced / Enterprise plan feature.
- AI Assistants cost an additional $50 per seat per month.
Zowie: what it does well
- Combines Flows, Playbooks, and Knowledge retrieval.
- Supports voice, chat, apps, and contact centers.
- Connects agents and human teams through REST API, A2A, or SDKs.
- Offers managed cloud, private cloud, and on-premises deployment.
- Supervisor scores conversations and Traces logs decisions.
What to know first
- Pricing is set in an Order Form.
- Email technical support is limited to weekdays, 9 a.m. to 5 p.m. Eastern, excluding U.S. federal holidays.
- Air-gapped deployment is listed for on-premises deployment.