Side by side
MyOperator vs VICIdial
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Pick MyOperator if your team wants calling, WhatsApp, and AI agents in a shared customer communication platform, with a limited-feature sandbox trial to explore selected workflows. Look elsewhere if you need a free plan or do not want yearly billing and additional GST and Meta charges.
Visit MyOperator
Choose VICIdial if you need a contact center suite with blended voice and digital channels, campaign tools, and the option to run the full software on your own hardware for free. VICIhost is an alternative for hosted use, but it has monthly and provisioning charges, with call minutes and DIDs billed separately.
Visit VICIdialThe facts
| MyOperator | VICIdial | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Yes |
| Runs on | Android, API, Extension, iPhone, Web | Android, API, iPhone, Linux, Self-hosted, Web |
| Lowest paid plan | Sedan: ₹5,000 a month | VICIhost hosting: $400 per server a month |
| Plans published | 8 | 4 |
| Maker | MyOperator | VICIdial |
| Website | myoperator.com | vicidial.com |
| On call center software | #3 of 122 | #1 of 122 |
MyOperator: what it does well
- Combines calls, WhatsApp, and AI chat and voice bots.
- Calling tools include IVR, dialers, call tracking, and recordings.
- WhatsApp suite supports shared inboxes and agent handovers.
- Available on Android, iOS, web, and API.
- Lists integrations across commerce, CRM, support, and messaging.
What to know first
- There is no free plan.
- Plans are billed yearly, with GST applicable.
- Meta charges are additional.
- Sedan and SUV plans each list 10 users.
VICIdial: what it does well
- Handles inbound, outbound, and blended calls, plus inbound email and website chat.
- Offers automatic, predictive, and adaptive campaign dialing.
- Routes calls by agent skills and prioritizes queues.
- Includes call recording, agent scripts, and scheduled callbacks.
- The full VICIbox software is free for production use on own hardware.
What to know first
- Running the free software requires the user's own hardware.
- VICIhost costs $400 a month after the first month.
- VICIhost has an initial server provisioning fee; call minutes and DIDs cost extra.
Alternatives to MyOperator Alternatives to VICIdial The whole list