Side by side
Medallia vs Verint Voice of the Customer
Both stand on voice of customer software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidAPIiPhone+1
Choose Medallia if an enterprise needs to bring varied experience signals into analytics and structured follow-up workflows. Consider another option if you need a price you can evaluate without contacting sales.
Visit Medallia Paid AndroidiPhoneWeb
Choose Verint Voice of the Customer if your organization needs to combine feedback across customer channels and use analytics and workflows to guide follow-up. Organizations seeking a stated price or a listed platform beyond web should look elsewhere.
Visit Verint Voice of the CustomerThe facts
| Medallia | Verint Voice of the Customer | |
|---|---|---|
| Free plan | Not published | Not published |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Web | Android, iPhone, Web |
| Lowest paid plan | Free or on request | Free or on request |
| Plans published | 1 | 1 |
| Maker | Medallia | Not published |
| Website | medallia.com | verint.com |
| On voice of customer software | #16 of 30 | #26 of 30 |
Medallia: what it does well
- Collects surveys, voice, chat, web, social, employee, and video signals.
- Analyzes structured and unstructured data with AI-powered themes and root-cause analysis.
- Includes alerts, case management, reporting, and closed-loop feedback workflows.
- Offers hundreds of integrations and APIs for legacy-system connections.
- Mobile app provides employees feedback, dashboards, metrics, alerts, and action tools.
What to know first
- Pricing is available by contacting sales.
- The Experience Cloud plan uses annual tiers priced by Experience Data Record.
Verint Voice of the Customer: what it does well
- Combines survey, speech, text, and website feedback.
- Includes speech and text analytics, CX intelligence, and predictive modeling.
- Survey data can trigger follow-up workflows.
- Analyzes digital customer journeys and can act in real time.
- Open Platform is built to integrate with CRM, CCaaS, and data environments.
What to know first
- Pricing is available by request.
- The listed platform is web.
Alternatives to Medallia Alternatives to Verint Voice of the Customer The whole list