Side by side
MaxContact Auto QA vs SQM CX Quality
Both stand on customer service qa software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial APIExtensionWeb+1
Auto QA combines configurable scoring, transcript evidence, and controls for selecting which interactions to review. Pricing is by request, so teams will need a customized quote to assess the cost.
Visit MaxContact Auto QA
Free trial APISelf-hostedWeb
SQM CX Quality combines interaction evaluation, predictive metrics, benchmarking, and coaching workflows for contact centers. Its broad integrations and stated compliance coverage support enterprise deployments, while pricing requires a direct request.
Visit SQM CX QualityThe facts
| MaxContact Auto QA | SQM CX Quality | |
|---|---|---|
| Free plan | A free trial | A free trial |
| Open source | No | Not published |
| Runs on | API, Extension, Web, Windows | API, Self-hosted, Web |
| Lowest paid plan | MaxContact paid plan: £80 per user a month | Free or on request |
| Plans published | 4 | 1 |
| Maker | MaxContact Auto QA | Not published |
| Website | maxcontact.com | sqmgroup.com |
| On customer service qa software | #8 of 63 | #12 of 63 |
MaxContact Auto QA: what it does well
- AI scoring links evaluations to transcript evidence.
- Eligibility can be set by campaign, result code, agent, or volume.
- Critical questions can fail calls regardless of overall score.
- Sequence-aware checks verify required step order.
- Integrates with contact centre and CRM platforms.
What to know first
- Pricing is on request.
- Pricing typically depends on conversation volume.
- Supported languages are listed as 1 language.
SQM CX Quality: what it does well
- Evaluates up to 100% of interactions
- Predicts multiple customer experience outcomes
- Benchmarks against over 500 operations
- Provides GenAI self-coaching guidance
- Offers broad integrations and an open API
What to know first
- Pricing requires contacting SQM
- Complimentary trial requires qualification
- Implementation supports multiple integration workflows
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