Side by side
ManageEngine ServiceDesk Plus vs Spiceworks Cloud Help Desk
Both stand on it help desk software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose ServiceDesk Plus if you need an IT help desk with features such as SLA management, a knowledge base, and an employee portal. Professional adds asset management, while Enterprise includes change management and projects; compare the monthly plan costs against the capabilities you need.
Visit ManageEngine ServiceDesk PlusSpiceworks Cloud Help Desk provides core ticketing and reporting features at no plan cost, with ad-supported access and a limit of five Tech & Admin seats. Premium raises the seat allowance and adds features, at the listed per-employee monthly prices.
Visit Spiceworks Cloud Help DeskThe facts
| ManageEngine ServiceDesk Plus | Spiceworks Cloud Help Desk | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | No | No |
| Runs on | Android, API, iPhone, Linux, Mac, Self-hosted, Web, Windows | Android, API, iPhone, Web |
| Lowest paid plan | Standard Cloud: $10 per technician a month | See the plans |
| Plans published | 9 | 5 |
| Maker | Not published | Not published |
| Website | manageengine.com | spiceworks.com |
| On it help desk software | #11 of 49 | #15 of 49 |
ManageEngine ServiceDesk Plus: what it does well
- Free plan and 30-day trial are available.
- SLA management, knowledge base, and approval workflows are included.
- Employee portal and single sign-on are available.
- Paid plans include asset management, with broader Enterprise capabilities.
- Supports Android, iOS, Linux, macOS, web, and Windows.
What to know first
- Standard plan costs $13 a month, billed monthly.
- Change management and projects are included in Enterprise plan description.
- Professional costs $27 a month, billed monthly.
- Enterprise costs $67 a month, billed monthly.
Spiceworks Cloud Help Desk: what it does well
- Core includes ticketing, incident tracking, alerts, and reporting.
- Core supports unlimited end users.
- Premium adds unlimited Tech & Admin seats and 24/5 live chat.
- Available on web, Android, and iOS.
What to know first
- Core is ad-supported and limited to five Tech & Admin seats.
- Premium costs $5 a month annually or 6.00 USD monthly.
- Single sign-on is listed as an upcoming feature.
- Community Support cannot provide application assistance.
Alternatives to ManageEngine ServiceDesk Plus Alternatives to Spiceworks Cloud Help Desk The whole list