Side by side
LiveAgent vs Trakdesk
Both stand on customer service gamification software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial API
LiveAgent combines multichannel support tools with ticketing, automation, and AI features. There is a free trial but no stated permanent free plan, so compare the per-agent billing options against your team's needs.
Visit LiveAgent Free plan API
Trakdesk lists core ticket and customer-support tools across plans, with more specialized features in higher tiers. Compare the annual plan prices and note Enterprise's additional per-agent monthly figure.
Visit TrakdeskThe facts
| LiveAgent | Trakdesk | |
|---|---|---|
| Free plan | A free trial | Yes |
| Open source | Not published | Not published |
| Runs on | API | API |
| Lowest paid plan | Small business annual: $15 a month | Starter: $9.99 a month |
| Plans published | 13 | 4 |
| Maker | LiveAgent | Trakdesk |
| Website | liveagent.com | trakdesk.com |
| On customer service gamification software | #9 of 26 | #5 of 26 |
LiveAgent: what it does well
- Unifies seven listed support channels in one inbox
- Lists more than 200 integrations
- AI chatbot supports more than 100 languages
- Free trial available before committing to a paid plan
What to know first
- No permanent free plan is stated
- Small business starts at $15 per agent/month, billed annually
- Monthly pricing is higher than annual pricing across listed tiers
Trakdesk: what it does well
- Free plan and 30-day trial are listed.
- Shared inbox, ticket automation, and SLA management are included.
- Starter includes multiple email accounts and satisfaction surveys.
- Higher tiers list advanced reporting and security options.
What to know first
- Starter costs $9.99/user/mo billed annually.
- Enterprise lists $49.99 per agent billed monthly.
- API is the only platform listed.
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